Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... See more
Location
Switch locationCanada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB
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See what reviewers are saying
A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... See more
So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... See more
Company replied
Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Chesham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, United Kingdom
- 01494 398472
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from Andre and Chris
November 19, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and advice from the Chesham Team
The Team at Neptune Chesham are always so welcoming, helpful and knowledgeable. We had previously used them to revamp a sitting room and when we purchased a London flat with our children; the Chesham store was the place to go to for advice.
After a number of emails and visits the Team helped us fit out the flat and advise on a colour scheme. If anything wasn’t quite right, they were happy to help out with returns and sourcing replacements. I was kept up to date with timings for deliveries and when we were faced with delays for some of the items an explanation was always provided.
Thank you to the whole Team, which is very well lead from the front.
November 17, 2025
Unprompted review
Reply from Neptune - Chesham
We're happy to hear that our team was welcoming, helpful, and knowledgeable during your sitting room revamp and flat purchase. We appreciate your feedback regarding our team's advice, color scheme assistance, and support with returns and replacements. It's great to know that you were kept informed about delivery timings and explanations for delays. Thank you for your kind words.
Team Neptune
Excellent service to rectify a problem.
Since my earlier review Emily has been brilliant and resolved the situation very swiftly and is delivering a replacement herself! Excellent response, thank you Emily.
A comment for the manufacturer; they need to ensure the instruction booklet matches the model and includes the details of the bulb required.
November 11, 2025
Unprompted review
Reply from Neptune - Chesham
Hi Paul! Thank you for your 5* feedback updating your previous review. If you felt that we’ve resolved your 1* complaint, we’d really value it being updated too.
We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Very disappointed.
Having waited some weeks for the lamp to arrive when we switched it on it was faulty. We now have the inconvenience of having to return it to the store and await a replacement and then return to collect it. Not very good for a lamp costing almost £400.
November 10, 2025
Reply from Neptune - Chesham
Hi Paul! Thank you for your feedback and I am sorry to read your frustration. I can see that you have left a 5* review too, so I am delighted our Store Team were able to support you in the matter. We do hope to have the opportunity to see you again soon. Warmest regards, Scott
Chesham Neptune is my go to store for…
Chesham Neptune is my go to store for paint now and expert advice on colours. The staff are extremely knowledgeable about design and are always able to help with paint colours which I find invaluable. Emily has helped me transform my open plan space by using colour I would never have thought of using. This has inspired me to decorate another room and be much bolder than before with my neutral colour palette! Thank you Emily , cant wait to get started again! Lovely friendly staff too!
October 1, 2025
Unprompted review
Reply from Neptune - Chesham
We’re so glad to hear that Emily was able to inspire you with new colour ideas for your space. It’s great that you’re feeling confident to experiment with bolder choices, and we’re excited to see how your next project turns out!
If you ever need more advice, our team is always here to help.
Thanks again, and we look forward to seeing you soon!
– The Chesham Neptune Team
Amazing service, amazing sofa
We bought the Long Island Empress Sofa and couldn’t be more delighted! Start to finish it’s been a fabulous experience! Love the sofa, worth every penny! Two delivery guys Clint & Marcin couldn’t have been more professional, helpful and charming! Thank you Neptune! x
September 19, 2025
Unprompted review
Reply from Neptune - Chesham
Hi Diane! Thank you for taking the time to leave us your 5* feedback. I’m delighted you love the sofa, and wow! what a sofa you have. Thank for your kind words regarding Clint & Marcin too. We look forward to seeing you again soon. Warmest regards, Scott
AVOID AVOID AVOID
AVOID AVOID AVOID ! My other half just called for a “free”consultation appointment. What a ridiculous process. Called back a representative , after my partner Danny had been asked at least 10 questions about our situation, they wanted us to submit our kitchen plans in advance and pay £350.00 so their designer could work on this is isolation. In essence they do not want to commit to a fixed number having spoken to a Second Lady after Patsi still more questions and no free appointment. I think it must be easier to get an appointment with the prime Minister than Neptune kitchens. Is this how you want potential customers to feel Neptune ? We will be going to somewhere else who know how to treat a customer. Shocking !
September 2, 2025
Unprompted review
Reply from Neptune - Chesham
Hi Vanessa! Thank you for your feedback and I'm sorry you felt your experience was a 1*. I have spoken with our Store Leader, Laura, who is going to give you a call to discuss your feedback and would be happy to explore this further to see how we can support your project. I am sorry you felt it was difficult to get an appointment.
We do value your feedback and always feel it is important to be transparent for other readers. You are correct, when ready to create your kitchen design pack, a £350 design fee is payable, which if you choose to proceed with Neptune to order, is reduced from your order total.
Our cabinetry as designed by our founder does not conform to standard sizing, to ensure a timeless bespoke look, and therefore does need to be designed to fit the rooms of our customers.
We do have a kitchen estimator tool available to all customers on our website which I hope will be of help too, and this can found by typing in ‘Kitchen Estimator’ into the search bar on our website.
I am sorry again for the frustration and upset caused and we hope to have the opportunity to speak with you soon.
Warmest regards, Scott
I honestly love this store
I honestly love this store, and the team who work there. It’s always so beautifully presented, and offers so much inspiration. The team are knowledgeable and can help you with any home/interiors query and are super lovely to boot. The store manager offered a really nice experience - first understanding why we were there, discreetly directing us to what we wanted (and needed to see) as well as making us a delicious coffee to enjoy whilst browsing. Just a really nice experience and one that felt personable and useful…. and one which makes me go back again and again!
July 22, 2025
Unprompted review
Reply from Neptune - Chesham
Thank you so much for your kind and thoughtful words – they truly mean a lot to all of us here at Neptune Chesham.
We're so pleased to hear that you enjoy visiting the store and find both inspiration and support in what we do. Creating a welcoming, beautifully presented space where you feel comfortable to browse, ask questions, and enjoy the experience is exactly what we strive for – so it’s wonderful to know that this comes through.
We’ll be sure to pass your lovely feedback on to the entire team, especially the store manager – they'll be delighted to know they helped make your visit so memorable (and that the coffee hit the spot too!).
We’re very much looking forward to welcoming you back again soon.
Warmest wishes,
The Neptune Chesham Team
Consistently great experience thanks to…
Consistently great experience thanks to really efficient, attentive and amiable staff
July 24, 2025
Reply from Neptune - Chesham
Thank you for your lovely words – we’re so pleased to hear that you’ve had consistently great experiences with us.
Our team takes real pride in being efficient, attentive, and friendly, so it’s truly rewarding to know that this has made a positive impression on you. We’ll be sure to share your kind feedback with everyone here.
We look forward to welcoming you back again very soon!
Warmest regards,
The Neptune Chesham Team
Beauty of Chesham
the store is beautiful very well laid out and designed to imagine how things would look like in the home seating. full of beautiful objects and kitchens and
rooms.
Sarah was so kind and helpful guiding me to various sections and giving me reasons to think about buying a new kitchen!
Thank you for making this so pleasant after attending a funeral.
June 19, 2025
Unprompted review
Reply from Neptune - Chesham
Thank you for your kind words.
We’re truly glad that your visit to our store brought some comfort during a difficult time. It means a lot to hear you found the space inspiring and welcoming.
Sarah will be so pleased to know her support made a difference — she’s wonderful at helping customers explore new ideas, and we're thrilled she could guide you in such a thoughtful way.
We hope to welcome you back soon, whenever you're ready.
– The Chesham Neptune Team
From Store to Door
From the team in store to the delivery team, the service from Neptune was absolutely first class.
We love our sofa, thank you Neptune we will be back.
May 30, 2025
Reply from Neptune - Chesham
Thank you so much for your kind words – it truly means a lot to us. We’re thrilled to hear that you love your new sofa and that both our in-store and delivery teams made the experience a great one from start to finish.
It was an absolute pleasure to help you find the perfect piece for your home, and we can’t wait to welcome you back to Neptune Chesham again soon.
Warmest regards,
The Neptune Chesham Team
Boscombe 2 seater bistro set
I recently bought the Boscombe 2 seater granite top bistro set with an additional two chairs. I am extremely happy with my purchase from the friendly service in store, the quality of the products to the timely delivery. Neptune provided an exceptional service at every stage. Thank you.
June 3, 2025
Reply from Neptune - Chesham
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your Boscombe bistro set – it’s such a timeless choice, and we hope you enjoy many relaxing moments with it this summer.
It’s always our aim to provide a seamless experience from the moment you walk through the door to the delivery of your furniture, so your kind words mean the world to our whole team.
We hope to welcome you back to Neptune Chesham again soon!
Warmest wishes,
The Neptune Chesham Team
A great experience at the Chesham store
I was given fantastic advice by Patsy in the Chesham store. She was so helpful and gave me design I had never even thought about. Thank you Patsy and i look forward to visiting again.
May 31, 2025
Unprompted review
Reply from Neptune - Chesham
Thank you so much for your kind words – we're absolutely delighted to hear that Patsy was able to offer advice and inspiration that made a real difference to your design journey.
She’ll be so pleased to know how much you valued her support, and we’ll be sure to pass your lovely message on to her. We look forward to welcoming you back to Neptune Chesham again soon!
Warmest regards,
The Neptune Chesham Team
Garden furniture
We are delighted with our new garden furniture. It looks attractive and is very comfortable. The staff at Chesham were extremely pleasant helpful and knowledgeable. …. and the delivery drivers were great too . They arrived on time …..unpacked… and placed all the furniture where we wanted it . They even played with our dogs !
I would definitely use Neptune again .
May 13, 2025
Unprompted review
Reply from Neptune - Chesham
Thank you so much for taking the time to share your experience – we’re absolutely thrilled to hear how delighted you are with your new garden furniture! It’s wonderful to know that it’s not only looking great but is just as comfortable too.
The whole team – in-store and on the road – will be so pleased to hear your kind words. We especially loved the part about the delivery drivers making time for your dogs – that certainly sounds like a memorable delivery!
We can’t wait to welcome you back to Neptune Chesham again in the future.
Warmest regards,
The Neptune Chesham Team
Thank you
Sarah in the Chesham branch took time and care to listen to our requirements and preferences and to steer us towards our goal, without there being any pressure. Thank you for your advice and patience!
May 15, 2025
Unprompted review
Reply from Neptune - Chesham
We are thrilled to hear about your positive experience with Sarah in the Chesham branch. It's wonderful to know that she was able to provide you with the guidance and support you needed. We appreciate your kind words and will share your feedback with Sarah.
Very helpful staff member dealt with my…
Very helpful staff member dealt with my order. Very pleased with my table.
May 6, 2025
Reply from Neptune - Chesham
We appreciate your kind words! We are thrilled to hear that you were pleased with the service you received and the quality of your table.
It was good
It was good , but struggled with delivery people they didn’t ring I had to chase then wait a long time . Also got charged double for my cabinet handles £800 instead of £400 and only got invoiced for half . Staff are lovely but whole experience needs to be slicker at those prices I’m afraid .
May 9, 2025
Reply from Neptune - Chesham
Hi Jill,
I'm really sorry to hear about your experience — that’s never what we want for anyone. Your feedback is truly important, and I appreciate you taking the time to share it. We’re looking into what happened and will do our best to make sure it doesn’t happen again. I hope you’ll give us another chance in the future.
Warm regards
Neptune Chesham
Reply from Neptune - Chesham
Thank you for recognising our service. We look forward to welcoming you in the store again.
As beautiful as on the website
Easy to order online, you know with Neptune you can trust it will be as it looks on the website and great quality - also quick delivery.
April 30, 2025
Reply from Neptune - Chesham
Thank you for your kind words! We're delighted to hear you had a positive experience with our online ordering process and delivery. We strive to ensure our products are accurately represented online and delivered promptly.
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