Neptune - Chesham Reviews 

295
TrustScore 4.5 out of 5

4.6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... See more

Rated 5 out of 5 stars

A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... See more

Rated 5 out of 5 stars

So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... See more

Company replied

Rated 5 out of 5 stars

Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Chesham

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, United Kingdom

  • 01494 398472

4.6

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.6

All reviews

(295)

2,199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality products

Great quality products and super nice staff.

May 2, 2025
Neptune - Chesham logo

Reply from Neptune - Chesham

Thank you for your kind words! We're thrilled to hear you enjoyed our products and staff.

Rated 5 out of 5 stars

Very helpful

Very helpful, efficient staff (in store and delivery) and great quality garden table.

April 29, 2025
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Reply from Neptune - Chesham

Thank you for your kind words! We're so glad you were happy with the quality of the table and the service you received. We appreciate your feedback and hope to see you again soon.

Rated 5 out of 5 stars

A beautiful piece of furniture we know…

A beautiful piece of furniture we know will last a lifetime time and the delivery was perfect, the guys very helpfully put it in place for me, put it together and took away all of the rubbish. A wonderful experience.

April 29, 2025
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Reply from Neptune - Chesham

Thank you for your kind words! We're thrilled to hear you're happy with your purchase and the delivery experience. We strive to provide our customers with the best possible service, and we're glad you found it to be a wonderful experience.

Rated 5 out of 5 stars

Very happy customer Just had fantastic service from Laura.

Just had fantastic service from Laura.
She listened, sorted me out swiftly and I have a new side table coming. Excellent job.
Previously I had called 3 other stores and whilst they did nothing wrong / they didn't offer to supply the table and arrange for me to collect it locally to save delivery cost as I live near head office - thank you Laura you deserved my business 💕

April 24, 2025
Unprompted review
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Reply from Neptune - Chesham

We're so glad to hear about your positive experience with Laura. It sounds like she went above and beyond to help you find the perfect side table. We appreciate your kind words about her service and are thrilled that you chose to do business with us.

Rated 5 out of 5 stars

Wildwood Very helpful & welcoming in your…

Very helpful & welcoming in your Chesham store by all staff members which makes one very happy customer:)
Thankyou for all our amazing luxury paints purchased in store .

April 23, 2025
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Reply from Neptune - Chesham

We are thrilled to hear about your positive experience in our Chesham store. Our team strives to provide exceptional customer service, and we're delighted that you found them helpful and welcoming. We appreciate your kind words and are glad you enjoyed your purchase of our luxury paints.

Rated 5 out of 5 stars

Cushions are a great hit

We checked out the cushions in store, bought one to check if it worked with the new decor. THe cushions were a great match and we bought another 5 which arrived within a few days. Great quality

April 18, 2025
Rated 5 out of 5 stars

My favorite store

My favorite store, I could come here every day ❤️

April 5, 2025
Unprompted review
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Reply from Neptune - Chesham

Thank you so much for your kind words!

Rated 5 out of 5 stars

Treats galore even for the dog 😍

I visited Neptune today with my eldest daughter and doggy Heidi 🐶! We were served by lovely shop attendants and even managed to grab some fantastic Christmas bargains to boot! Even Heidi got a treat! Lovely experience

April 7, 2025
Unprompted review
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Reply from Neptune - Chesham

We look forward to seeing you three again soon! Thank you!

Rated 5 out of 5 stars

Lovely store & team goes above & beyond

This is such a lovely store and the team are so accommodating - I stopped by over Christmas, desperate to pick up a specific decoration and with none left on the shop floor, the cashier went off scouring their in-store decorated trees to find one for me. A+ service.

December 14, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

We are so glad we could help you find the right piece for your tree!

Rated 5 out of 5 stars

Our new bar stools look great in the…

Our new bar stools look great in the kitchen - and are so comfortable! Great support from the team at Chesham - and delivery was quick (next day but one - impressive!). Patsy was really helpful in sorting the delivery - thank you!

March 25, 2025
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Reply from Neptune - Chesham

Thank you so much for your kind words - we are over the moon that you are so happy with your new bar stools!

Rated 5 out of 5 stars

The service is always excellent

The service is always excellent. Warm welcome and very helpful in every way.

April 3, 2025
Unprompted review
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Reply from Neptune - Chesham

We're very happy that you always have a pleasant experience at our store! Thank you!

Rated 5 out of 5 stars

I think you need to advertise more I…

I think you need to advertise more I live in Chorleywood have taken lots of people to Chesham as they did not know it was there

March 19, 2025
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Morning Carole,

Thank you so much for leaving us a review! We truly appreciate your feedback and will certainly look into ways we can increase local visibility for the 'Neptune' name, especially here in Chesham, so that more people can come and visit. We look forward to welcoming you again soon!

Neptune Chesham.

Rated 5 out of 5 stars

I absolutely love this shop!

I absolutely love this shop! It’s my special me time, where I am surrounded by beautiful things and positive energy. The staff are so helpful. They never try to up-sell but leave the furniture and accessories to sell themselves which isn’t difficult as the quality is fabulous. It may seem expensive but when you buy season after season you see how they blend products and colour schemes so that everything always feels in vogue. I recommend Chesham to my friends as I feel it has the friendliest staff and fabulous displays.

March 18, 2025
Unprompted review
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Reply from Neptune - Chesham

Good Morning Lauren,

Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear about your positive experience in the store. We look forward to welcoming you again soon!

Neptune Chesham

Rated 5 out of 5 stars

All round five star experience

We have been delighted with our Neptune kitchen. Every step of the way from initial planning and design to installation has been done to the highest standards. Any questions or concerns we might have were addressed immediately. Everyone we dealt with was pleasant, helpful and attentive. The final outcome is our dream kitchen.

December 15, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Morning Alison,

Thank you for taking the time to leave such a lovely review about your experience with your new kitchen. We're thrilled to hear that you were pleased with the high standards of service you received. We look forward to seeing you again in store soon!

Neptune Chesham

Rated 5 out of 5 stars

Always a pleasure…

Always a pleasure to shop at Neptune (Chesham). Staff are extremely helpful and friendly, no matter how small your purchase.

March 5, 2025
Neptune - Chesham logo

Reply from Neptune - Chesham

Thank you so much for your kind words – it really means a lot to us. We believe that every visit and every purchase, big or small, should feel special, so we're delighted to hear that you’ve felt well looked after each time.

It’s always a pleasure to welcome you to Neptune Chesham, and we look forward to seeing you again soon.

Warmest regards,
The Neptune Chesham Team

Rated 5 out of 5 stars

Great store and Marilyn was so helpful!

We spent some time in the store looking for furniture and bedding and had the pleasure of Marilyn who helped us and offered assistance with our purchase - very helpful and will definitely be back!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff in branch

Very helpful staff in branch. Purchased Wycombe bench. Good quality. Delivery team were really good. Kept in touch all the way.

February 7, 2025
Neptune - Chesham logo

Reply from Neptune - Chesham

Thank you for your kind review. Our staff are thrilled to receive your positive feedback.

Rated 5 out of 5 stars

Over the past few months we have been…

Over the past few months we have been using Neptune (Chesham) to help furnish our new home. We have been very impressed not only with the quality of the items we have ordered, but also by the level of customer service we have received in store by our contact Laura Myatt. Delivery and installation was also first class! Can’t speak highly enough of this store. Well done and thank you for all your help!

January 31, 2025
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Afternoon,

Thankyou for taking the time to leave such a lovely review, we really appreciate it, we're glad that you were happy with the service you received in store by our manager Laura. She will be delighted to see this review. We hope to see you again soon.

Kind Regards,

Neptune Chesham

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