Neptune - Chesham Reviews 

295
TrustScore 4.5 out of 5

4.6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... See more

Rated 5 out of 5 stars

A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... See more

Rated 5 out of 5 stars

So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... See more

Company replied

Rated 5 out of 5 stars

Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Chesham

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, United Kingdom

  • 01494 398472

4.6

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.6

All reviews

(295)

2,234 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen

I have always yearned for a Neptune kitchen and when we got planning permission to extend our cottage, we went straight to the Chesham showroom.
From start to finish we were looked after so well.
Rebecca really understood our design brief and brought it to life, James (our Project Manager) worked extremely well with our builder Mark and Glenn installed the kitchen seamlessly.
I could go on, suffice to say we are very happy and thrilled with our new kitchen.

January 22, 2025
Unprompted review
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Reply from Neptune - Chesham

Thank you so much for sharing your journey – we’re absolutely thrilled to hear how happy you are with your new kitchen. It’s always special to be part of a home transformation, and helping bring your vision to life has been a real pleasure for all of us here at Neptune Chesham.

Rebecca, James, and Glenn will be especially touched by your kind words – as will the rest of the team. It’s wonderful to know that the collaboration between everyone, including your builder Mark, helped make the whole process feel smooth and supported.

We hope your new kitchen brings you joy for many years to come, and we look forward to welcoming you back to Chesham whenever you’re ready for your next chapter.

Warmest wishes,
The Neptune Chesham Team

Rated 4 out of 5 stars

Service is always good here.

Service is always good here.
It was no exception but I felt it had lost a little of its ✨

December 18, 2024
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Morning Jane,

Thankyou for leaving this feedback. We're glad that you're happy with the service in store given. However it does sadden us that you feel as if the store has lost it's sparkle. Please visit us again so we can change your perspective on the store. Have a lovely day.

Neptune Chesham

Rated 5 out of 5 stars

Neptune Chesham undertook the design…

Neptune Chesham undertook the design and installation of a kitchen, study and utility room and were excellent at every stage. They worked seamlessly with our expert builder/project manager Simon Smith of Plumbsmith, Harpenden. Thanks to Rebecca, Fiona, Missie, James and Anthony at Neptune. Great job all!

March 4, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning,

Thankyou for spending the time to write such a lovely review about your service you received when with us. We're so glad that you're happy with your new kitchen and we will pass on all of the kind words you have said in your review to the names mentioned. I'm sure they will be very happy to, to see this. We hope to see you again soon.

Neptune Chesham

Rated 5 out of 5 stars

Just been to Neptune in Chesham

Just been to Neptune in Chesham, again!
Served by our lovely Emily who has sold us so much over the years!

December 16, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning,

Thankyou for taking the time to write such a lovely review. We will pass this review on to Emily and we'd also like to thank you for being a loyal customer over the years and we look forwards to seeing you again soon.

Neptune Chesham

Rated 5 out of 5 stars

Christmas Wreath Making…

I went to the Christmas wreath making at Neptune Chesham and had the best time.

What a wonderful location for the session and we had the best time it was so festive, mince pies & drinks.

The hosts were knowledgeable and provided everything we needed for the session and you are made to feel so welcome.

I can’t wait for the next one.

December 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Hello Kate,

Thank you so much for taking the time to write a review. We are so happy to hear you enjoyed the wreath making event! Please do keep an eye on our Event Brite page for future. Have a lovely Christmas.

Chesham Team.

Rated 5 out of 5 stars

Wreath making!

A great time wreath making and bought a couple of beautiful Christmas decorations. Thank you!

December 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Thank you for leaving a review. Happy to hear you enjoyed your time at the wreath making. Have a lovely Christmas.

Chesham Team

Rated 5 out of 5 stars

Christmas Wreath Making

Wreath Making- we had a great morning constructing the wreaths with expert tuition and help if needed. Super quality items to design our individual wreaths with. It would have been nice to have had a voucher incentive to encourage purchase of some baubles or Christmas decorations afterwards either to add to the wreath or simply take home.

December 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Hello Jackie, Thank you for leaving such a lovely review about our Wreath making event, please do keep an eye on event brite for future. Thank you for your feedback regarding incentives we will definitely have a look in to this for next time. Have a lovely Christmas!

Chesham Team

Rated 5 out of 5 stars

Such a lovely shop to visit

Such a lovely shop to visit, absolutely gorgeous.
Sarah and her colleague were wonderful.
Thank you very much

December 5, 2024
Unprompted review
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Reply from Neptune - Chesham

Thank you so much for your review Mark, I will share your kind words with Sarah. Please visit us again soon!

Chesham Team

Rated 5 out of 5 stars

Winter Recipe making

I attended Winter Recipe naking with Becky Wilkinson and it was utterly devine. The festive atmosphere, lovely prosecco and delicious food were such at .
treat.

November 19, 2024
Unprompted review
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Reply from Neptune - Chesham

Thank you Carly for your kind review! We are so happy to hear you enjoyed the event! Please keep an eye on our Instagram and event brite for future!

Chesham Team

Rated 5 out of 5 stars

High quality beautiful furniture

High quality beautiful furniture -
would love to buy everything. So far two rugs which are lovely.
Very helpful and efficient staff.

November 21, 2024
Unprompted review
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Reply from Neptune - Chesham

Hello Katy,


Thank you for leaving a review. We are glad to hear that you are loving your new rugs! Please do come in again soon.

Chesham Team

Rated 5 out of 5 stars

Went to a fabulous cookery…

Went to a fabulous cookery demonstration this morning by Becky Wilkinson. The whole morning was wonderful- from the genuinely warm welcome from all the Chesham Neptune store staff (as always in this branch) to the delicious food prepared by Becky and shared with us all. Another Neptune triumph. Thank you Chesham Neptune!

November 21, 2024
Unprompted review
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Reply from Neptune - Chesham

Hello Jane,

Thank you so much for leaving such a lovely review! Becky does always make the most amazing food and look out on event brite for any future visits, would be lovely to see you again!

Chesham Team

Rated 5 out of 5 stars

Helpful staff

My husband and I visited the Chesham branch last Friday. The moment we stepped into the shop, we were welcomed by the delicious aroma, beautiful festival display, and mostly importantly, the very diligent service of the staff. Laura, Missie and Katie have tried back-and-forth to make our complicated order organised in the best way possible. Thank you ladies for making our visit such an enjoyable experience!🌹

November 15, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Su!

Thank you so much for taking the time to leave us such a kind review! I will be sure to share your review with Missie, Laura and Katie they will be really appreciative of this! Please do come and visit us again soon.

Chesham Team

Rated 5 out of 5 stars

The store and staff make shopping and…

The store and staff make shopping and purchasing a lovely experience. It does not matter if you are purchasing something small or large you receive the same level of customer service and attention. Recently purchased from store and home delivery, service and communication spot on. Thank you !

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful store

I absolutely love this store. It’s a gorgeous building. It always smells amazing when you walk in and it feels so homely! The furniture is such beautiful quality and the staff are always friendly, helpful and more than happy to help/ answer any questions! Highly recommend!
Laura p

November 10, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Laura,

Thank you so much for your kind words and we are so happy to hear that you enjoy coming to the Chesham store.

Chesham Team

Rated 5 out of 5 stars

Always love coming into store

Always love coming into store! Katie was so very helpful - will be back again soon no doubt!

November 9, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Arashdeep,

Thank you so much for leaving a review. We will be sure to pass this onto Katie.

Chesham Team

Rated 5 out of 5 stars

Pasty and Rebecca

Pasty and Rebecca at the branch in Chesham were incredibly helpful and really went out of their way to help me. My kitchen looks great thanks to them.

November 8, 2024
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Reply from Neptune - Chesham

Hello Keely,

Thank you so much for writing a review. We will be sure to pass your kind words onto both Rebecca and Patsy! Please do pop in and show us pictures of your kitchen!

Chesham Team

Rated 5 out of 5 stars

Lovely to browse around and always…

Lovely to browse around and always helpful staff. Such a nice way to spend a few hours and get some home inspiration at the same time!

November 4, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Sarah,

Thank you so much for writing a review about our staff as well as the store.

Chesham Team

Rated 5 out of 5 stars

Chesham neptune


I recently visited Neptune in Chesham and I was thoroughly impressed by the staff. They were incredibly helpful, going above and beyond to ensure I had a great experience. Their friendly demeanor and willingness to assist made all the difference. I highly recommend this place to anyone looking for excellent service and a welcoming atmosphere!

November 2, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Kimberly,

Thank you for taking time to write a review. Very glad to hear about your experiences in the store and will be sure to pass it all onto the staff members as this will be really appreciated.

Chesham Team

Rated 5 out of 5 stars

Where do I start

Where do I start! The experience I had in store from the moment I walked in to the moment I left was incredible. I ended up purchasing all of my Christmas decorations even though my husband wasn’t too impressed but was impressed about the quality at least! I will definitely be visiting again soon! Thank you so much again to all of the girls in store for making my experience so great

November 4, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Hello Charlotte,

Thank you so much for your review! It is so lovely to hear about your time in the store being incredible and the fact you purchased all of your Christmas items! Please do come in and show us photos once they are up!

Chesham Team

Rated 5 out of 5 stars

The Chesham store is perfect to browse for the right furniture

The Chesham store has a high variety of products on display that allow you to browse the design and style that suits you and to confirm the quality of the products. Staff provides lots of friendly advice. Products have been delivered quicker then expected.

September 27, 2024
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Reply from Neptune - Chesham

Good Afternoon Carl,

Thank you for leaving such kind feedback. Its lovely to hear you enjoyed browsing in our store and that you appreciated the quality of our products. It's also wonderful to know we've been able to offer friendly advice to yourself. We hope to see you again in store soon!

Many Thanks, Team Neptune Chesham

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