Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... See more
Location
Switch locationCanada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB
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See what reviewers are saying
A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... See more
So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... See more
Company replied
Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Chesham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, United Kingdom
- 01494 398472
4.6
Excellent
295 reviews
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This company invites their customers to review, whether positive or negative
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Had a fantastic day at the Neptune…
Had a fantastic day at the Neptune store attending the Becky Wilkinson cookery event. The staff were so welcoming and friendly and Becky was an absolute delight. Will definitely return to the store with friends to attend a future Becky Wilkinson event.
June 7, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Sarah,
I hope you're well. Thankyou for taking the time to leave us such a lovely review about your experience at our Becky Wilkinson event as well as the services given by our team. We're glad that you had such a lovely time and that you would visit us again. We look forwards to seeing you soon.
Team Chesham.
The staff are so friendly
The staff are so friendly, helpful and knowledgeable. The shop is kept immaculately and very inspiring. We have used the paint in our home with beautiful calming colours.
I would highly recommend any product from Neptune
June 8, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Lee,
Thankyou for your lovely feedback, It's wonderful to hear that you had an enjoyable experience in our store and with our team. We really appreciate you taking the time to leave us a review.
Kind Regards,
Team Neptune Chesham
I visited the Neptune Chesham store…
I visited the Neptune Chesham store today for the Becky Cooking Event. It was absolutely amazing!!! I’m so full and have some amazing food recipes now because it was all delicious. The staff are so kind and friendly in this store the only Neptune I will ever go to!!!!
June 7, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon, Katie,
Thank you so much for taking the time to write us such lovely feedback! We're so happy to hear you had a good time at the Becky Wilkinson Event and we look forward to welcoming you back to the store soon!
Neptune Chesham Team.
Super-interesting cooking demo morning…
Super-interesting cooking demo morning at Neptune. Delicious food - thanks to Becky.
June 7, 2024
Unprompted review
Reply from Neptune - Chesham
Hello there, Andrea,
Thank you for taking your time to write us such a kind review! We're so glad to hear you enjoyed the Becky Wilkinson Event, please do come and visit us again soon.
Neptune Chesham Team.
Lovely day with Becky Wilkinson summer…
Lovely day with Becky Wilkinson summer recipe demo in wonderfully inspiring showroom.
Very warm welcome on arrival and helpful staff. Thank you.
June 7, 2024
Unprompted review
Reply from Neptune - Chesham
Good Morning, Charlotte,
Thank you for leaving us such kind feedback! We're happy to hear you enjoyed the Becky Wilkinson cooking demonstration, please do come and visit us again and keep an eye out on our stores instagram for future events.
Neptune Chesham Team.
Sarah helped me hugely in selecting…
Sarah helped me hugely in selecting flowers for my Neptune Vase and expertly wrapped (and carried to the car)! a gorgeous Hurricane lamp and candle for my friends birthday gift
Thank you again Sarah!
June 5, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Kim,
Thankyou for taking the time to write such a lovely review for Sarah and our products. We're glad you enjoyed your time in our store and you love the items you brought. Sarah will be so pleased with the kind words you have left for her. We hope to see you again soon.
Kind Regards,
Emily-Grace
I absolutely love Neptune I call it my…
I absolutely love Neptune I call it my happy place! and Chesham is my local store they could not be more helpful.
May 18, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Julie,
We're so glad that you call our stunning store your happy place. We enjoy helping all of our customers and making sure they have the best experience every time they visit so we do really appreciate that you feel this way. We hope to see you again soon.
Kind Regards,
Emily-Grace
Great help from Katie
Great help from Katie, Sarah and Emily this morning Jane and David
May 25, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon, Jane and David,
Thank you so much for taking your time to write us such lovely feedback! We look forward to welcoming you back to the store soon!
Neptune Chesham Team.
I attended their event with Dilly…
I attended their event with Dilly Carter which was wonderful. I have also attended cooking events in the past. The shop is such a beautiful space to host events and th me staff are super helpful.
May 9, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon, Karen,
Thank you so much for taking your time to write us such a lovely Review! We're so glad to hear you enjoyed the Dilly Carter Event, please do come and visit us again. We have numerous Events coming up so do keep an eye out on our EventBrite page.
Neptune Chesham Team.
Nice experience at Neptune Chesham
Very good product with excellent staff advice and support right from the word go to the product delivery. Nice atmosphere and vibe in the store when you visit with efficient, friendly and polite staff. Will visit again and purchase additional items.
May 16, 2024
Reply from Neptune - Chesham
Good Morning, Mystery Shopper
We hope you're well. Thankyou for leaving such lovely feedback for our team, we really appreciate it and we hope to see you again soon.
Neptune Chesham Team.
A great day at Neptune with Dilly…
A great day at Neptune with Dilly Carter. Lots of tips in a lovely venue and a well organised event
May 9, 2024
Unprompted review
Reply from Neptune - Chesham
Good Morning,
Thankyou for taking the time to leave some lovely feedback on your experience at our event with Dilly. We really appreciate it and we hope to see you again soon!
Neptune Chesham
Beautiful space, lovely events
Visited Neptune’s Chesham store for an event with Dilly from BBC’s Sort Your Life Out. What a beautiful space, really friendly staff and loads of amazing interiors inspiration and products. The event itself was really good with delicious food and drinks, so will be keeping an eye out for other events in the store too!
May 9, 2024
Unprompted review
Reply from Neptune - Chesham
Good Morning,
Thankyou for taking the time to leave some lovely feedback on your experience at our event with Dilly and your kind words about the showroom. We really appreciate it and we hope to see you again soon!
Neptune Chesham
The bar stools are beautifully made and…
The bar stools are beautifully made and the two gentlemen who delivered them were very efficient, informative and polite. The bar stools were wrapped well and therefore well protected. The lady in the shop was also very helpful and attentive. Neptune is my first choice in home style and products. Beautiful and stylish. You get what you pay for.
May 3, 2024
Reply from Neptune - Chesham
Good Morning Yvette,
Thankyou for your lovely feedback, the delivery team will be very happy to hear it! We're glad that you're happy with your new items and we really appreciate you taking the time to leave us a review.
Neptune Chesham
So friendly and helpful staff
So friendly and helpful staff. Thank you Sarah and the team. Very well laid out showroom. Hard to resist items, two bags later!
April 27, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon,
Thankyou so much for taking the time to write such a lovely review about your experience in store. We will be sure to pass this kind feedback onto Sarah too. We hope to see you again soon.
Kind Regards,
Neptune Chesham
Chesham Store, staff excellent …
When we entered the store the staff were so friendly without over powering you. We enjoyed looking around and the staff answered questions we had without trying to sell us something. The store is amazing and we were offered a drink as we had travelled quite far to get there. My husband gave in and bought me the clovelly dinner set. The staff were so helpful, everything beautifully wrapped with care. A special mention to Sarah, Patsy, and Emily Grace who were working that day, not only were they very king but also recommended us a lovely restaurant to eat at.
Thank you ladies it turned out to be a perfect purchase and a perfect meal. Samantha N
March 2, 2024
Unprompted review
Reply from Neptune - Chesham
Good Morning Samantha,
We hope you're well. Thankyou for leaving such a lovely review, we appreciate it so much an it is always a pleasure reading such great feedback about the services given to customers from the team. We hope you enjoy your products and we hope to see you again soon.
Neptune Chesham Team.
Thank you so much Katie today for…
Thank you so much Katie today for helping me with my Hoxton Glass.
Couldn’t recommend the Chesham Team enough always amazing service!
April 20, 2024
Unprompted review
Reply from Neptune - Chesham
Good Morning Gabriella,
We hope you're well. Thankyou for taking the time to leave such a lovely review, we really appreciate it and we enjoy reading such positive feedback about the services given from the team. Have a great day.
Neptune Chesham Team.
I have visited Neptune in Chesham…
I have visited Neptune in Chesham several times recently and I can honestly say you get the best customer service ever. The sales ladies are so helpful and smiley - it is a real pleasure to go here. The store always looks beautiful and the merchandise is such fabulous quality. I will be back there soon!
March 27, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Barbara,
Thank you for taking the time to leave us such wonderful feedback we really appreciate it, It's great to hear you've had such a positive experience with our team and that you find it a pleasure to come to our store. We look forward to welcoming you back soon!
Kind Regards,
Team Neptune Chesham
Great service
Outstanding service from helpful staff and no-quibble resolution within 24 hours…. Thank you Neptune
March 5, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon Jeff,
Thankyou for your kind review and for your lovely feedback for our team we really appreciate it. We hope to see you in store again soon.
Best wishes,
Neptune Chesham
Lovely inspiring shops with amazing staff
Lovely inspiring shops with amazingly friendly and helpful staff. Surely this is the retail experience pinnacle! Yes it is expensive but i feel it is worth every penny.
March 1, 2024
Unprompted review
Reply from Neptune - Chesham
Good Afternoon, Daniel,
Thankyou for your lovely review, We're so glad that you're happy with the quality of our store and that you find our team so helpful, We really appreciate your feedback.
All the best,
Neptune Chesham
Custom-painted Buckingham mirror
We were able to view our Buckingham rectangular mirror in Neptune's Chesham showroom then ordered it custom painted in a beautiful shade of paprika which perfectly compliments our dining room. Superb quality and efficient service throughout.
February 13, 2024
Reply from Neptune - Chesham
Good Morning,
Thankyou so much for taking the time to write such a lovely review about your experience in store and your opinion on our products we really appreciate it. We hope to see you again in store soon.
Kind Regards,
Neptune Chesham
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