Neptune - Chesham Reviews 

301
•
TrustScore 4.5 out of 5

4.6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB

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Rated 4 out of 5 stars

We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... See more

Company replied

Rated 5 out of 5 stars

5* Service Popped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out... See more

Company replied

Rated 5 out of 5 stars

Always a fabulous service from Chesham Neptune. A big thank you especially to Emily who created a wonderful presentation for my home & made myself & my 3yr old daughter feel very welcome! She is an... See more

Rated 5 out of 5 stars

We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Interior Designer
  6. Kitchen Supply Store
  7. Living Room Furniture Store

About Neptune - Chesham

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, United Kingdom

  • 01494 398472

4.6

Excellent

TrustScore 4.5 out of 5

301 reviews

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4.6

All reviews

(301)

2,176 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie was fantastic

Katie was fantastic. That’s all there is to say. Helpful, friendly, knowledgeable and she secured the sale 🤣

June 25, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning,

Thankyou for taking the time to leave us a review. We're glad that you were happy with your experience in store. We hope you enjoy the products you purchased with us. We look forwards to seeing you again soon.

Neptune Chesham Team

Rated 4 out of 5 stars

Always lovely items to buy

May 24, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning Rai,

Thankyou for taking the time to write us a review, we really appreciate it. We're glad that you like all of our lovely items. We look forwards to seeing you again soon.

Neptune Chesham Team

Rated 5 out of 5 stars

Amazing service and very helpful and…

Amazing service and very helpful and friendly staff.

June 13, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning Dawn,

I hope you're well, thankyou for leaving us a review on how you found our services in store, we're very appreciative of your kind words. We hope to see you again in store.

Neptune Chesham Team

Rated 5 out of 5 stars

Amazing store!

Amazing store!

Neptune has a reputation of being expensive but, when you can’t find what you want anywhere else, this is the place to come. Fantastic quality, wonderful range of products and everything you need for high end home decor. When you top that off with the great staff they have this is the place to go. Katie helped us through showing brilliant knowledge of the products, good insight into colours and matching different styles and couldn’t have been more helpful.

Will definitely be back again!

June 12, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning Stephen,

I hope you're well. Thankyou for taking the time to write such a lovely review. We really appreciate it and Katie is very grateful for your kind words you left for her. We hope to see you again in store soon.

Neptune Chesham Team

Rated 5 out of 5 stars

What a lovely shopping experience

What a lovely shopping experience all the staff especially Emily were so helpful and charming
Will enjoy my new cushion and be returning soon

June 8, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon Fiona,

I hope you're well. Thankyou so much for taking the time to leave such a lovely review of how you got on in store. Emily will be very grateful that you were happy with the services given to you by herself. We hope to see you again soon.

Team Chesham

Rated 5 out of 5 stars

Had a fantastic day at the Neptune…

Had a fantastic day at the Neptune store attending the Becky Wilkinson cookery event. The staff were so welcoming and friendly and Becky was an absolute delight. Will definitely return to the store with friends to attend a future Becky Wilkinson event.

June 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon Sarah,

I hope you're well. Thankyou for taking the time to leave us such a lovely review about your experience at our Becky Wilkinson event as well as the services given by our team. We're glad that you had such a lovely time and that you would visit us again. We look forwards to seeing you soon.

Team Chesham.

Rated 5 out of 5 stars

The staff are so friendly

The staff are so friendly, helpful and knowledgeable. The shop is kept immaculately and very inspiring. We have used the paint in our home with beautiful calming colours.

I would highly recommend any product from Neptune

June 8, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon Lee,

Thankyou for your lovely feedback, It's wonderful to hear that you had an enjoyable experience in our store and with our team. We really appreciate you taking the time to leave us a review.

Kind Regards,
Team Neptune Chesham

Rated 5 out of 5 stars

I visited the Neptune Chesham store…

I visited the Neptune Chesham store today for the Becky Cooking Event. It was absolutely amazing!!! I’m so full and have some amazing food recipes now because it was all delicious. The staff are so kind and friendly in this store the only Neptune I will ever go to!!!!

June 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon, Katie,

Thank you so much for taking the time to write us such lovely feedback! We're so happy to hear you had a good time at the Becky Wilkinson Event and we look forward to welcoming you back to the store soon!

Neptune Chesham Team.

Rated 5 out of 5 stars

Super-interesting cooking demo morning…

Super-interesting cooking demo morning at Neptune. Delicious food - thanks to Becky.

June 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Hello there, Andrea,

Thank you for taking your time to write us such a kind review! We're so glad to hear you enjoyed the Becky Wilkinson Event, please do come and visit us again soon.

Neptune Chesham Team.

Rated 5 out of 5 stars

Lovely day with Becky Wilkinson summer…

Lovely day with Becky Wilkinson summer recipe demo in wonderfully inspiring showroom.
Very warm welcome on arrival and helpful staff. Thank you.

June 7, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning, Charlotte,

Thank you for leaving us such kind feedback! We're happy to hear you enjoyed the Becky Wilkinson cooking demonstration, please do come and visit us again and keep an eye out on our stores instagram for future events.

Neptune Chesham Team.

Rated 5 out of 5 stars

Sarah helped me hugely in selecting…

Sarah helped me hugely in selecting flowers for my Neptune Vase and expertly wrapped (and carried to the car)! a gorgeous Hurricane lamp and candle for my friends birthday gift
Thank you again Sarah!

June 5, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon Kim,

Thankyou for taking the time to write such a lovely review for Sarah and our products. We're glad you enjoyed your time in our store and you love the items you brought. Sarah will be so pleased with the kind words you have left for her. We hope to see you again soon.

Kind Regards,

Emily-Grace

Rated 5 out of 5 stars

I absolutely love Neptune I call it my…

I absolutely love Neptune I call it my happy place! and Chesham is my local store they could not be more helpful.

May 18, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon Julie,

We're so glad that you call our stunning store your happy place. We enjoy helping all of our customers and making sure they have the best experience every time they visit so we do really appreciate that you feel this way. We hope to see you again soon.

Kind Regards,

Emily-Grace

Rated 5 out of 5 stars

Great help from Katie

Great help from Katie, Sarah and Emily this morning Jane and David

May 25, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon, Jane and David,

Thank you so much for taking your time to write us such lovely feedback! We look forward to welcoming you back to the store soon!

Neptune Chesham Team.

Rated 5 out of 5 stars

I attended their event with Dilly…

I attended their event with Dilly Carter which was wonderful. I have also attended cooking events in the past. The shop is such a beautiful space to host events and th me staff are super helpful.

May 9, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Afternoon, Karen,

Thank you so much for taking your time to write us such a lovely Review! We're so glad to hear you enjoyed the Dilly Carter Event, please do come and visit us again. We have numerous Events coming up so do keep an eye out on our EventBrite page.

Neptune Chesham Team.

Rated 5 out of 5 stars

Nice experience at Neptune Chesham

Very good product with excellent staff advice and support right from the word go to the product delivery. Nice atmosphere and vibe in the store when you visit with efficient, friendly and polite staff. Will visit again and purchase additional items.

May 16, 2024
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Reply from Neptune - Chesham

Good Morning, Mystery Shopper

We hope you're well. Thankyou for leaving such lovely feedback for our team, we really appreciate it and we hope to see you again soon.

Neptune Chesham Team.

Rated 5 out of 5 stars

A great day at Neptune with Dilly…

A great day at Neptune with Dilly Carter. Lots of tips in a lovely venue and a well organised event

May 9, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning,

Thankyou for taking the time to leave some lovely feedback on your experience at our event with Dilly. We really appreciate it and we hope to see you again soon!

Neptune Chesham

Rated 5 out of 5 stars

Beautiful space, lovely events

Visited Neptune’s Chesham store for an event with Dilly from BBC’s Sort Your Life Out. What a beautiful space, really friendly staff and loads of amazing interiors inspiration and products. The event itself was really good with delicious food and drinks, so will be keeping an eye out for other events in the store too!

May 9, 2024
Unprompted review
Neptune - Chesham logo

Reply from Neptune - Chesham

Good Morning,

Thankyou for taking the time to leave some lovely feedback on your experience at our event with Dilly and your kind words about the showroom. We really appreciate it and we hope to see you again soon!

Neptune Chesham

Rated 5 out of 5 stars

The bar stools are beautifully made and…

The bar stools are beautifully made and the two gentlemen who delivered them were very efficient, informative and polite. The bar stools were wrapped well and therefore well protected. The lady in the shop was also very helpful and attentive. Neptune is my first choice in home style and products. Beautiful and stylish. You get what you pay for.

May 3, 2024
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Reply from Neptune - Chesham

Good Morning Yvette,

Thankyou for your lovely feedback, the delivery team will be very happy to hear it! We're glad that you're happy with your new items and we really appreciate you taking the time to leave us a review.

Neptune Chesham

Rated 5 out of 5 stars

So friendly and helpful staff

So friendly and helpful staff. Thank you Sarah and the team. Very well laid out showroom. Hard to resist items, two bags later!

April 27, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Afternoon,

Thankyou so much for taking the time to write such a lovely review about your experience in store. We will be sure to pass this kind feedback onto Sarah too. We hope to see you again soon.

Kind Regards,
Neptune Chesham

Rated 5 out of 5 stars

Chesham Store, staff excellent …

When we entered the store the staff were so friendly without over powering you. We enjoyed looking around and the staff answered questions we had without trying to sell us something. The store is amazing and we were offered a drink as we had travelled quite far to get there. My husband gave in and bought me the clovelly dinner set. The staff were so helpful, everything beautifully wrapped with care. A special mention to Sarah, Patsy, and Emily Grace who were working that day, not only were they very king but also recommended us a lovely restaurant to eat at.
Thank you ladies it turned out to be a perfect purchase and a perfect meal. Samantha N

March 2, 2024
Unprompted review
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Reply from Neptune - Chesham

Good Morning Samantha,

We hope you're well. Thankyou for leaving such a lovely review, we appreciate it so much an it is always a pleasure reading such great feedback about the services given to customers from the team. We hope you enjoy your products and we hope to see you again soon.

Neptune Chesham Team.

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