Neptune - Chester Reviews 

Just had a lovely delivery team Andrea and Liam. Such lovely and help guys and a credit to Neptune. Thank you.

Table and 6 chairs..Attentive and patient service...knowledgeable staff..delivered and assembled with care by Lee and Craig who gave us a helpful run through of the mechanics.

Lovely shop, lovely people to deal with and once inside - you want to buy everything!

Excellent service from both the store and from the delivery guys.

Lovely showroom, helpful friendly staff. Quality furniture.

Really great experience with Neptune all starting with the fabulous and friendly service we received from the shop in Chester, through to the care and attention with the packaging and delivery of the lovely lamps that we ordered.
We have visited lots of Neptune shops in the UK and have always been made to feel welcome and valued and is definitely my wife's favourite place to shop.
Best Regards
Cameron & Mandy Watson

Always a treat to go to a Neptune showroom, staff are already very helpful

Received a call to arrange the delivery of our new headboard.
Delivery arrived punctually, beautifully packaged and very helpful delivery men , they unpacked and fitted it and took away all the packaging.
Excellent service

I went to collect a lampshade I had ordered. Always met with a friendly smile and nothing is too much trouble - thank you

My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.

We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.

The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store.

Spoke to customer experience team in head office - nothing to do with them attitude.

Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good.

This time the experience was poor and to the point i will think twice ordering anything else from them.

In fact i went to the Cotswold company recently to purchase some further items for our new annex.

Great experience quick service and enjoyed my purchase!

The ambience of your lovely room settings,
and the staff are always so very welcoming.
We go home with so many ideas.
Thank you for being in easy travelling distance from our home.

Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.

I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.

5* for Neptune on quality and the design service would definitely recommend them

Wonderful furniture, well made, solid and stylish. Delivery team were excellent- on time, helpful and knowledgeable.

I did not receive this as stated timewise so had to contact Neptune as it is for a 60th birthday present. Also the invoice was for £30.49 and I was debited £32.95. Not really impressed with the packaging either. Looked shoddy.