Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... See more
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We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... See more
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... See more
Company replied
We visited the Chester store on Tuesday to look at garden furniture and had excellent customer service from India, thank you! 😊
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Chester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, United Kingdom
- 01244 478 777
4.9
Excellent
156 reviews
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Reply from Neptune - Chester
Thank you very much for your lovely review, we hope to see you again in store soon. Joe
I absolutely love Neptune products but…
I absolutely love Neptune products but the store itself is looking a little tired !
The cobwebs in the ladies room are also quite unbelievable
The staff are always pleasant and obliging
July 1, 2024
Reply from Neptune - Chester
Hello Fiona, thank you for you're feedback and it is something we will rectify, I am glad you enjoyed your purchase and hope to see you again soon. Joe
Reply from Neptune - Chester
Thank you for the lovely feedback. Joe
Excellent service
Chester Neptune took my order over the phone for a lovely rug. Kept informed about delivery, infact it was delivered sooner than originally planned, excellent service. Thank you.
June 26, 2024
Reply from Neptune - Chester
Thank you very much for your review, I hope you enjoy your new rug and hope to see you again soon. Joe
Love a visit to Neptune Chester
Love a visit to Neptune Chester. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you
June 24, 2024
Reply from Neptune - Chester
Hello Andrea, thank you for your lovely review and hope to see you again soon. Many thanks Joe
Fuss-free and friendly service
Fuss-free and friendly service. Excellent experience, from purchase to delivery.
June 17, 2024
Reply from Neptune - Chester
Thank you very much for your lovely review and hope to see you back in store soon. Joe
I love this shop
I love this shop, they’re always so helpful. So full of ideas for my home & presents for Christmas. It’s a treat shopping there.🐝💐
December 11, 2023
Reply from Neptune - Chester
Thank you for your lovely review. We hope you have a lovely Christmas and see you again soon. Joe
Really helpful and great service
December 4, 2023
Reply from Neptune - Chester
Hello Carl, thank you for taking the time to leave your review. We are so grateful for your feedback and we're so happy to hear you have had such a positive experience with us. Warmest regards, Amy F
Exceptional service.
From when I placed my order , my item arrived 3 days later . Very well packed and the basket I ordered was second to none . Great service Neptune.
November 10, 2023
Reply from Neptune - Chester
Thank you very much, I hope you enjoy your Neptune purchases. Joe
Helpful staff and exchange of goods…
Helpful staff and exchange of goods done without question. Well stocked shop and up to date display.
November 9, 2023
Reply from Neptune - Chester
Thank you very much for your lovely review, we hope to see you again soon. Joe
Office Furniture Installation
It goes without saying that the quality of the Neptune units for our office is excellent. However build quality isn’t always matched by the level of installation or on-site service. Rob our fitter took great care to make sure everything went smoothly and the assembled unit was exactly how we wanted it. Great service
October 9, 2023
Reply from Neptune - Chester
Thank you Ian for the lovely review, we hope you enjoy your new office furniture and hope to see you again soon. Joe
All the staff are lovely and so…
All the staff are lovely and so helpful. The store was well stocked and everything in it was laid out beautifully. It's always a pleasure to visit.
September 27, 2023
Reply from Neptune - Chester
Thank you very much for your lovely review and hope to see you in store again soon. Joe
Excellent service and delivery
Excellent service and delivery. Drivers very helpful unpacked and took away packaging. Delighted with my purchase.
September 17, 2023
Reply from Neptune - Chester
Thank you for your lovely review I hope you enjoy your new purchases. Joe
Fabulous service and furniture
September 10, 2023
Reply from Neptune - Chester
Dear Neil, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
The Assistant was new to the Company
The Assistant was new to the Company. However, she was most knowledgeable and extremely helpful. She delivered excellent service and customer care. A credit to your Company.
August 24, 2023
Reply from Neptune - Chester
Dear Deborah, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Wonderful store
Wonderful to visit the store yesterday, such beautiful things whatever you want. Jo was fantastic. I’ll be back!
Thank tou
August 11, 2023
Unprompted review
Reply from Neptune - Chester
Dear Kim, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune Chester in the future. Best wishes Victoria
Lovely store and the staff are very…
Lovely store and the staff are very helpful
It is a pleasure to shop there
I ordered a picture and it was delivered the next day
Excellent service
August 9, 2023
Reply from Neptune - Chester
Dear Janet, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
The shop was totally beautiful
The shop was totally beautiful. Lovely experience walking slowly around, everything displayed beautifully and so many ideas to be had in store.
Staff very helpful, but not pushy at all.
July 14, 2023
Reply from Neptune - Chester
Thank you for your lovely review and hope to see you again soon. Joe
Very helpful staff but delivery a week…
Very helpful staff but delivery a week later than stated. Product on arrival beautifully presented.
August 4, 2023
Reply from Neptune - Chester
Thank you very much for your review, and I apologise for the miscommunication on delivery dates. I hope you enjoy your purchase and hope to see you again soon. Joe
fantastic customer service
Received fantastic knowledgable customer service from JO, driven down from Glasgow on holiday and thought would pop in.
July 13, 2023
Unprompted review
Reply from Neptune - Chester
Thank you very much for your lovely review Scott, I hope you enjoyed the rest of your holiday. Joe
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