Neptune - Chichester Reviews 

287
TrustScore 5 out of 5

4.8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Rated 5 out of 5 stars

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... See more

Rated 5 out of 5 stars

Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... See more

Rated 5 out of 5 stars

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... See more

Company replied

Rated 5 out of 5 stars

Love going to the Chichester store , the ladies are always helpful , friendly and professional. We saw Karon for our first kitchen design visit. She listened to our needs and came up with some really... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Chichester

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, United Kingdom

  • 01243 904417

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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4.8

All reviews

(287)

2,151 reviews in the last 12 months

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Rated 5 out of 5 stars

We had excellent service today by Jo

We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.

March 9, 2023
Unprompted review
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi
That's so great to hear. Thank you for taking the time to leave the review, I know Jo will be over the moon to hear this!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

We ordered our bed

We ordered our bed, staff more than helpful at purchase point and follow up. Your delivery company excellent with contacting us, the delivery and assembly of the bed, faultless, the boys were polite, could not fault. I will definitely recommend Neptune to friends. Thank you, it has been a pleasure.
Jenny

March 4, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Jenny
Great to hear everything went well. Thanks for letting us know, I shall let everyone know. Please say hi next time you're in!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff. Beautiful showroom and delighted with the picture I bought in the sale.

February 18, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Katie,
Thank you for your kind words, I hope your new print looks lovely in it's new home!
Best wishes,
Gemma and the Team at Neptune, Chichester

Rated 5 out of 5 stars

Mood Board creation…

I signed up for a Mood Board creation session with Helena at Chichester. I was sceptical about how useful I would find it and was delighted to find it very helpful in solving design solutions for revamping our kitchen/dining room. Helena the designer was so inspirational and guided me to a colour palette I would never have even thought of ! Really enjoyable and when I have a bigger project I will not hesitate to use the design services of Neptune.

February 14, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Linda,
This is so lovely to read! Thank you so much for your lovely words about our Moodboard Masterclass with Helena. We're so pleased you came along and found it so useful.
We hope you can join us again in store soon.
From Gemma, Helena and all the team at Neptune, Chichester

Rated 5 out of 5 stars

Amazing store and staff

Went in and was welcomed by a thew of the staff hoo were in view as we walked in with a nice smile.

They said need any thing just ask offered us a coffe as they had just made some witch we fort was very nice

The store is so very nicely presented and clean. The missis wished it was her home as wanted everything. Got a couple of little bits and we were served by some lovely lady's at the till gemma Jenny and spoke to a man called Howard they all seemed so helpfull

Walked past the design office too witch was nice to know for when we get are new kitchen and had a quick word with the lady's out there. Will definitely be coming back and telling friend a and family about it.

February 8, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Mr Woodgate
Thanks for the lovely review, we're glad that you enjoyed your visit & we look forward to seeing you soon
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

Fun cookery demonstration

Excellent cookery demonstration by Becky Wilkinson at Neptune Chichester. Delicious, healthy recipes that I look forward to trying at home. Such a lovely store, full of beautiful things and welcoming, friendly staff. Always a pleasure to shop there!

February 11, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Sarah
It's always a good day when Becky's in store, so we're really glad that you enjoyed it too and hopefully you'll come back soon!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Brilliant cookery demo with Becky…

Brilliant cookery demo with Becky Wilkinson. Can’t wait to have friends round and cook her scrumpy food. A treat to be at Neptune Chichester once again and of course had to buy a few fab bits from Jenny for home

February 11, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Gillian
So glad that you enjoyed it, hopefully you'll come back the next she's with us!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

A 5 star service from all of the Chichester Neptune staff. Couldn't have been more helpful with my enquiry's.
A professional, yet friendly service offering high quality products and knowledge. I could not find a fault with any of the team. Absolutely exceptional once again!
I could not pick any names in particular as each member of staff that i interacted with had the highest level of customer service you could ask for along with a big smile and a hot coffee awaiting.
Thank you so much once again Chichester Neptune for welcome me into such a beautiful store.

February 8, 2023
Unprompted review
Neptune - Chichester logo

Reply from Neptune - Chichester

Dear Mr Thomson,
Thank you so much for your kind words about our team in Chichester.
It's always such a pleasure seeing you in our showroom and you're always welcome to stop by for a coffee.
We'll see you again soon,
From Gemma and all the team at Neptune, Chichester

Rated 4 out of 5 stars

Quickly solved issue with previous order

The problem that I had with a previous order was very quickly resolved. The problem shouldn’t have occurred in the first place.

January 20, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hello Emma,
Thank you for taking the time to write about your experience in Chichester. I'm pleased we were able to resolve the issue quickly for you and we hope that your washstand is looking beautiful in it's new home.
We hope to see you again soon,
Gemma and the team in Chichester

Rated 5 out of 5 stars

The friendly welcome and effortless…

The friendly welcome and effortless service put the whole experience of shopping onto a different level.
The layout of the displays were perfect which made the ease of deciding so much better then other shops.

January 23, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Mr Starr
Thank you so very much for the kind words, I will ensure to pass them on to the team. Jenny in particular will be delighted!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

So glad I went into the Chichester Neptune showroom today

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they found one! Thank you Debs.
I also then chatted to Jo the kitchen advisor and got very excited about the prospect of installing one of their designs in my next house. Altogether a great shopping experience in a beautifully laid out showroom. Only problem is, it makes it very hard to resist bying something!😊

January 28, 2023
Unprompted review
Neptune - Chichester logo

Reply from Neptune - Chichester

Hello Penny, thank you so much for taking the time to write about your experience in store yesterday. We're delighted to hear you enjoyed your trip and found Debs and Jo to be so helpful. Hopefully we can see you soon to get started with your upcoming project. Thank you again.
Best wishes,
Gemma and all of the team at Neptune Chichester

Rated 5 out of 5 stars

Fabulous items and customer service as…

Fabulous items and customer service as always. I rang the shop as they were out of stock online and they had 2 so I purchased over the phone and they patiently waited for me to collect (I got delayed due to being ill!)

January 20, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Tina
Glad to be of help! Hope you're feeling better now, we look forward to seeing you again soon
Regards
Howard & the Chichester team

Rated 5 out of 5 stars
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi
Thanks for the review, great to hear you're happy & that everything went well
Regards
Howard & the rest of the Chichester store team

Rated 5 out of 5 stars

Lovely products in an amazing setting!

Lovely products in an amazing setting!
My Christmas Tree skirt is high quality and looked beautiful in my sitting room…..

December 26, 2022
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Reply from Neptune - Chichester

Hi Amanda
The skirts are great aren't they? They really make a difference, such a shame to put them away until next Christmas!
Regards
Howard and the Chichester team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and welcoming female staff who really know their products. Not at all pushy and genuinely interested in our home project.

January 4, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Zoe
That's great to hear, I shall ensure everyone hears your feedback, and good luck with the rest of your project!
Best regards
Howard and the Chichester team

Rated 5 out of 5 stars

Excellent service and good product

The staff at the Chichester shop were friendly, helpful and knowledgeable.
The two who delivered the furniture were, likewise, friendly and very efficient doing a first class job of assembling the parts.

December 5, 2022
Neptune - Chichester logo

Reply from Neptune - Chichester

Dear Mr Kay,
Thanks for the kind words, we really appreciate your feedback for the team instore and the delivery team. We shall look forward to seeing you again in store, hopefully very soon.
Best regards,
Gemma and the Team in Neptune Chichester

Rated 5 out of 5 stars

Seamless and efficient kitchen…

Seamless and efficient kitchen installation from start to finish…. Plans for the other trades, dates for every element of the work given at the start, a project manager who oversees every element. It really was a great experience and of course the kitchen looks lovely. I would highly recommend

November 1, 2022
Neptune - Chichester logo

Reply from Neptune - Chichester

Thank you so much for your lovely feedback, Jo. It's been an absolute pleasure being able to design your project and us all getting to know you. With best wishes, from all the team at Neptune, Chichester

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