Neptune - Chichester Reviews 

287
TrustScore 5 out of 5

4.8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Rated 5 out of 5 stars

Love going to the Chichester store , the ladies are always helpful , friendly and professional. We saw Karon for our first kitchen design visit. She listened to our needs and came up with some really... See more

Rated 5 out of 5 stars

Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... See more

Rated 5 out of 5 stars

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... See more

Company replied

Rated 5 out of 5 stars

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supp... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Chichester

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, United Kingdom

  • 01243 904417

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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4.8

All reviews

(287)

2,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic morning with Becky this…

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supplying coffee and being very welcoming. Very informative and a lovely group. Definitely would go again. Well done Becky and the team at Chichester.

June 21, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Susan
Thanks for a great review, so heartwarming to hear!
We always enjoy having Becky in store, she's very talented and a joy to be around. With our own wonderful Debs in tandem, they make quite the hosting team
Best reagrds
Howard & the Chichester team

Rated 5 out of 5 stars

Wonderful store

Wonderful store! Beautiful displays and helpful staff! Watched Becky Wilkinson’s Cookery Demonstration which we enjoyed very much!

June 21, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Dawn
Thanks for coming yesterday, it's always a great day with Becky! Hopefully see you soon
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

I needed to choose some paint for my…

I needed to choose some paint for my utility room today and Debs was really helpful
Having the paint colours up on the walls makes it so simple

June 18, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi
Debs is a treasure for sure, she'll be over the moon to hear this. It's great to hear she was able to help you, we look forward to your next visit!
All the best
Howard & the Chichester team

Rated 5 out of 5 stars

We had a lovely time at Neptune this…

We had a lovely time at Neptune this morning. We were greeted by a very friendly and helpful member of staff. She assisted with all our queries and kindly gave us a cup of tea to enjoy in the garden. Thank you Neptune!

June 16, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Vicky!
That must of been Brannagh. She'll be delighted to hear that, I'll be sure to let her know once she's back from lunch. Have a lovely rest of your day.
All the best
Howard & the rest of the Chichester team

Rated 5 out of 5 stars

Great Workshops at Neptune Chichester

I attended the Lampshade Making for Beginners workshop held on the morning of 19th May. Had a great time, met some lovely people and were well and truly looked after by all at Neptune Chichester, which is no surprise as they are an amazing bunch very friendly and customer-driven. Jules from the Haines Collection ran the workshop with her expertise guiding us through the process with much patience and gave us an insight into how her company utilise surplus fabrics from the design industry. All materials for the course were included and we all went home with a professional looking lampshade. I think we were all amazed and delighted with the results. Thank you.

May 19, 2023
Unprompted review
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Reply from Neptune - Chichester

Hello Jan, what a wonderful write up- thank you so much! We're delighted you had such a lovely time, thank you for joining us. It would be lovely to see your shade in it's new home next time you are in.
I hope you can join us for more of our events in future, please keep in touch or follow us on the Eventbrite app to see our latest events.
We hope to see you again soon,
Best wishes,
Gemma and all the team at Neptune Chichester

Rated 5 out of 5 stars

Very happy!

Quality: The furniture looks stunning and stylish. Good quality. No flaws.
Delivery: Heavy furniture all put in set places. Demonstration of adding extra leaves to table. Advice on cleaning. All packaging taken away.
Great on all counts! Very happy!

May 29, 2023
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Reply from Neptune - Chichester

Hi Mrs Hall

Thank you so much for the review. Its very helpful to hear about our customers experiences, both in store and with deliveries. Everyone will be very happy to hear this!

Thanks again

Howard and the Chichester team

Rated 5 out of 5 stars

Neptune Chichester - Kitchen/Dining Project Installation

We are so pleased with our decision to choose the team at Neptune in Chichester to supply and install our new kitchen and dining area.
We are particularly grateful to Sophie Ford, our Designer. Sophie took care to understand what we wanted to achieve, and worked tirelessly to finalise a design that exceeded our expectations. Sophie’s help encompassed all aspects of the project, and her expertise and support with every detail made all the difference.
The quality of the kitchen cabinets is excellent, and being able to visit the lovely showroom allowed us to understand exactly what we were buying.
The kitchen was expertly installed by Ian, and we were very well supported throughout the process by our project manager, another Ian. Both these gentlemen helped ensure that the whole project went very smoothly.
The signature paint finish, completed a couple of weeks after the installation, is a lovely touch.
In addition to the kitchen cabinetry and appliances, we also purchased a Neptune dining table and chairs, a sofa, lighting fixtures and other accessories. They are all of excellent quality.
Thank you to all the team at Neptune Chichester. We have lost count of how many times we popped into the store over the last couple of years, but we always received excellent and friendly service.

March 8, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Mr & Mrs Harvey

What wonderful & beautifully written review! It is so great to hear it all went well, and everyone involved has played their part. Sophie has seen this & is absolutely over the moon to hear how happy you are. I will ensure that this also passed on to all parties.

Thanks again, we look forward to seeing you soon

Best regards

Howard

Rated 5 out of 5 stars

A easnt shopping experience …

I was served by a young lady who not only gave sound advice, but was clearly passionate about her job and keen to provide a pleasant shopping experience to all.

May 26, 2023
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Reply from Neptune - Chichester

Hi Graham
Thanks for feeding that back, great to know Kinga was able to help you. I'll ensure that I pass this onto her.
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

Customer service is a dream

Customer service is a dream, these people are real experts in what they do. They take their time with you, help you find the right item for your space. Neptune Chichester is certainly our favourite! Thank you, we’ll certainly be back!

May 19, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi
Thanks for the lovely words! We take real pride in what we do, so it's great to know we have a place that people enjoy. We look forward to seeing you soon!
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

A relaxing and productive morning

I’ve just got back from a lampshade making course at Neptune, Chichester taught by Jules from Haines Collection.
Neptune was an incredibly relaxing and hospitable setting and Jules was a great teacher. I’m delighted with my completed lampshade and intend to make many more.

May 19, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Sarah
Great to know that you had a good time. To be honest, we all really enjoyed it too. The atmosphere in store was great, so thank you for contributing to that!
Regards
Howard & the Chichestere team

Rated 5 out of 5 stars

Great service …

Great service … always extremely helpful and insightful without being pushy… great coffee too.. Even my husband enjoys visiting…

May 18, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Andrea
The coffee is always on, so we hope to see you both soon! Thank you for the lovely review, the team love to hear this
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Beautiful shop

Beautiful shop, Helena was incredibly attentive- 5 stars!

May 17, 2023
Unprompted review
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Reply from Neptune - Chichester

Thanks Josie, I'll ensure Helena hears this lovely feedback.
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

The Neptune branch in Chichester is in…

The Neptune branch in Chichester is in beautiful peaceful surroundings. The staff are super friendly helpful & welcoming. Jo showed me around the showrooms, and was very knowledgeable about the various styles and colours to create a stunning kitchen. All in all one of the most relaxing and enjoyable shopping experiences I’ve had! I’ll definitely be going back!

May 17, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Anj
It was lovely to see you, and thanks for the lovely review. Great to hear that Jo was able to help you, I'll make sure that I pass that on to her.
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, helpful staff and wonderful products

April 18, 2023
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Reply from Neptune - Chichester

Thank you for your kind words, we hope to see you in store soon.
Gemma and the team at Neptune, Chichester

Rated 5 out of 5 stars

We visited Neptune in Chichester to…

We visited Neptune in Chichester to look for inspiration and furniture
Gemma helped us to look at colours and explore ideas with different furniture & fabric options
She was lovely, informative & full of enthusiasm
No pushy selling - we have some ideas to explore & will return
Thank you

April 12, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Amanda,

It was so nice to have you in store, I'm glad you found it useful. It's a lovely space you have and you have some really great ideas too. If you need any more advice, please just get in touch.

Look forward to seeing you again soon,

Gemma

Rated 5 out of 5 stars

Easter Wreath Workshop

Fabulous afternoon at Neptune Chichester Easter Wreath Workshop. Laura (Hawthorn & Hoe), who ran the workshop, was so friendly and knowledgeable. She expertly taught us how to add the moss, foliage and bulbs to the wire ring, to create a wonderful spring wreath. I learnt so much. The materials were beautiful, with so much to choose from. As always the store had a calm, relaxing atmosphere and the staff were super welcoming x

March 30, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Penny,
Thank you so much for writing about your afternoon at the workshop. It was so lovely having you all here and the wreaths really did look great at the end!
Hope to see you again very soon,

Kind regards,
Gemma and the team at Neptune, Chichester

Rated 5 out of 5 stars

Excellent communication

Excellent communication
Friendly interactive knowledgeable staff
Hit the dates
Just great customer service all around.

March 25, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Thank you for your review Mr Jackson, so pleased we could help. We'll look forward to seeing you in store again soon.
Kind regards,
Kinga and all the Team at Neptune Chichester

Rated 5 out of 5 stars

Excellent service staff work above and…

Excellent service staff work above and beyond their duties, customer service skills excellent

March 9, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Martin, thank you for this review, so pleased you got a resolution, and a quick one too for the sideboard!
We hope to see you and Mrs Gray in store soon.
Best wishes,
Gemma and the team at Neptune Chichester

Rated 5 out of 5 stars

The Chichester showroom is a great…

The Chichester showroom is a great opportunity to see the Neptune design and products in situ. The staff were very helpful.

March 10, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi
Thank you for the review, we're very proud of our store so it's lovely to hear it's appreciated & that we could help you on your visit.
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

We had excellent service today by Jo

We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.

March 9, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi
That's so great to hear. Thank you for taking the time to leave the review, I know Jo will be over the moon to hear this!
Best regards
Howard & the Chichester team

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