Neptune - Chichester Reviews 

287
TrustScore 5 out of 5

4.8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Rated 5 out of 5 stars

Love going to the Chichester store , the ladies are always helpful , friendly and professional. We saw Karon for our first kitchen design visit. She listened to our needs and came up with some really... See more

Rated 5 out of 5 stars

Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... See more

Rated 5 out of 5 stars

Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... See more

Company replied

Rated 5 out of 5 stars

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supp... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Chichester

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, United Kingdom

  • 01243 904417

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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4.8

All reviews

(287)

2,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Myself and a friend went to a cooking demonstration …

Myself and a friend went to a cooking demonstration today at Neptune Chichester our first experience. We both throughly enjoyed it. We were greeted with coffee whilst being shown through to a kitchen area. The demonstration was being taken by Becky Wilkinson a lovely lady who is a professional cook and home economist and works with many well known chefs. She made Five Veg Dhal, Vegetable Shaksuka with Feta & Rose Harissa followed byPomegranate & Orange cake. All 3 dishes we were served to try along with a glass of Prosecco. They were all absolutely delicious. We were given a recipe booklet with them in to take home so we can cook them ourselves. We were also given a Neptune candle. It cost £20 per person so really good value. Becky was on hand to answer any questions afterwards. I highly recommend this event which they hold seasonally.

October 11, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Tina

Unfortunately I wasn't in store that day, but reading your review has made me quite hungry! Knowing Becky, I'm sure it must of been a fun event.

Thank you for the lovely review, I'll ensure the team get to see it.

Regards

Howard & the Chichester team

Rated 5 out of 5 stars

Cookery demonstration with Becky…

Cookery demonstration with Becky Wilkinson. What a fabulous morning ! Becky was wonderful - fun, informative and charming. Neptune staff so engaged and helpful. What a great store (great location too and the food was delicious 😋). 10/10

October 11, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Heather

Thank you for the lovely review! Becky is wonderful isn't she? Great to hear that the store team were able to help too, they'll be very happy to know of your feedback.

Best regards

Howard & the Chichester team

Rated 5 out of 5 stars

Neptune Chichester and Becky Wilkinson

Just finished tasting the delicious results of a fabulous cooking demonstration with Becky Wilkinson at Neptune Chichester.
Love Becky’s recipes, the Neptune Kitchens and the Chichester store.
Becky and the Neptune staff are wonderfully friendly. It’s such a beautiful place… if only I could live there.

October 11, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi

Thank you for the lovely review. Becky does run wonderful events, with such great food & always enormous fun!

Best regards

Howard & the Chichester team

Rated 5 out of 5 stars

Excellent staff at Chichester

Excellent staff at Chichester. Jenny helped us and was charming a very good asset for your company

October 10, 2023
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Reply from Neptune - Chichester

Hi Diana

Thanks for the feedback. It's great to hear the staff were able to help. I've been on holiday but I can see that Jenny has been made aware of your review, she'll be delighted to hear this. We're very lucky to have her with us, she's take great pride in what she does so this will mean a lot to her.

Thanks again

Howard & the Chichester team

Rated 5 out of 5 stars

Regulars from the New Forest

We travel from the New Forest to visit this store. Beautiful store in a beautiful setting with a great deal of interior inspiration. Staff are always welcoming and friendly, they take a genuine interest in your projects and offer valuable suggestions and advice.

October 8, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Clare
Kinga & Debs have told me that they enjoyed talking to you, and I believe Jenny has also spent time with you recently. We're so pleased that we can make your journey worthwhile, let us know in advance next time & we'll get some cake in!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Excellent advice

Very knowledgeable and listened to what I was thinking of and then made constructive and very good suggestions! Very happy with Helena's approach and ideas which will be implemented. Thank you

October 6, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi
Thanks for the feedback, so great to know Helena's skills are noticed! I know Helena really enjoyed herself with you, so she'll be delighted to hear this.
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Superb service and wonderful experience…

Superb service and wonderful experience again, staff always willing to take the time to help customers make the right decisions. Thank you

September 23, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Mr Summerhayes

Thank you very much for taking the time to leave us your feedback. It's great to hear that we were able to help you, I'll ensure the team are aware of your kind words. We look forward to seeing you soon!

Best regards

Howard & the Chichester team

Rated 5 out of 5 stars

We are delighted with our lovely…

We are delighted with our lovely Suffolk kitchen. Special thanks to Sophie from the Chichester store who was a massive help from start to finish, Ian our project Manager and Ian our fitter. Many thanks...Neil & Melissa

March 1, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Neil & Melissa
That's great to hear, thanks for letting us know. I'll make sure to let Sophie & both Ian's know. We look forward to seeing you both back in store soon.
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

Flower arranging

Really helpful staff advising me on my flower stem and vase choice

September 9, 2023
Unprompted review
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Reply from Neptune - Chichester

Dear Anne, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune Chichester in the future. Best wishes Victoria

Rated 5 out of 5 stars

Neptune in Chichester is an absolute…

Neptune in Chichester is an absolute delight to visit. The beautifully designed showroom displays their wonderful range of furniture and home accessories so well. Excellent customer service, staff are so helpful especially Jo and Helena who really helped us on our visit recently. Would thoroughly recommend a visit.

August 1, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Lauren,

Thank you so much for your lovely feedback about our showroom and team members, Jo and Helena.

We hope you can pop by and see us again very soon.

Best wishes,

Gemma and the team at Neptune, Chichester

Rated 2 out of 5 stars

A disappointing candle

Purchased a nice candle in April. The wick has burned right down to the bottom leaving around 60% of the wax behind. It now doesn’t light. I politely requested their comments about this deficient item (we know Neptune candles are not cheap, but we love the fragrance) as we are fairly proficient with a range of candles in our home and we’ve not encountered this before. To be replied to with ‘read the instructions’ (I paraphrase a little) is not overly helpful …. I’ve reviewed Neptune very positively in the past so sadly this is an exception.

August 3, 2023
Unprompted review
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Reply from Neptune - Chichester

Dear Keith,

Thank you for taking the time to write your feedback. I know our colleague, Brannagh has been helping you reach a resolution and I'm delighted that you are happy with the outcome.
As a loyal customer to our showroom, we look forward to having you visit us again very soon.

Best wishes,

Gemma
Store Leader, Neptune Chichester

Rated 1 out of 5 stars

Went in but didn’t stay as no one…

Went in but didn’t stay as no one acknowledged us, not even good morning or hello. After walking round decided to leave, the general atmosphere was not good, quite funereal!

July 31, 2023
Unprompted review
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Reply from Neptune - Chichester

Dear Marion,
I appreciate you taking the time to write your review,, we do welcome all types of feedback, good and bad and we’re always eager to understand what we can do better. I would be keen to understand your experience in a little more detail as this is more than disappointing to read and not reflective of our usual service and standards that we strive so highly for, and that our overall 4.9 Trustpilot score demonstrates.

I am very sorry to have to read that we didn’t meet your expectations on your visit and we’d love the opportunity to put it right.

Please do contact me if you are happy to discuss either by calling the store on 01243 904417 or email gemma.duke@neptune.com.

Best wishes,

Gemma
Store Leader at Chichester

Rated 5 out of 5 stars

Beautiful showrooms

Beautiful showrooms with very helpful, pleasant staff. very much enjoyed making our purchase & looking forward to receiving later in the year.

July 11, 2023
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Reply from Neptune - Chichester

Hi Mr & Mrs Collis
Thanks for the review, lovely to hear. I can see that your sofa & armchair are on track, but you should have your lamp by now - was everything ok?
We look forward to seeing you soon, but in the meanwhile, enjoy the rest of the 'summer'!
Regards
Howard & the Chichester team

Rated 5 out of 5 stars

Love the product and our local store at…

Love the product and our local store at Chichester

July 24, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Hello Fiona,

Thank you for taking the time to write your review, we really appreciate it. We hope to see you again in store very soon.

Best wishes,

Gemma and all the Team at Neptune, Chichester

Rated 5 out of 5 stars

Mood Board Workshop

A brilliant workshop with Helena creating a mood board for a potential decorating project with the benefit of her expertise with co-ordinating colours, encouraging you to be more adventurous with colour and helping to select matching fabrics and accessories. Great hosting again by Neptune.

July 22, 2023
Unprompted review
Neptune - Chichester logo

Reply from Neptune - Chichester

Hi Chris
We're so glad you enjoyed it, I know that Helena did. So she'll be delighted to hear this feedback, thank you!
Best regards
Howard & the Chichester team

Rated 5 out of 5 stars

I visited Neptune Chichester for an…

I visited Neptune Chichester for an evening with the stores design team . My friend and arrived and we were able to browse and enjoy the store’s stylising,
The staff couldn’t have been more friendly, they have extensive product knowledge and fully understand people and there design requirements wether you want just some help stylising a sofa with cushions and texture, to planning a new kitchen installation. The team at Chichester will help you every step of the way.
A thoroughly enjoyable evening.

July 18, 2023
Unprompted review
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Reply from Neptune - Chichester

Hello Kate,
It was so lovely of you to come along and join us for our Design evening with the team. We do hope you can pop in again soon, be it for another event or for some guidance- we'd be more than happy to help you with any questions you have.
Best wishes,
From Gemma and all the team at Neptune Chichester

Rated 5 out of 5 stars

110% Delighted

I cannot rate Katie, Sophie, Ian. Jo and Bryn highly enough for their professionalism, enthusiasm, design and build quality at the Chichester store. We are beyond delighted with our stunning kitchen. Our space was a little unusual and they relished making it everything we wanted! The after care is second to none too!

July 6, 2023
Unprompted review
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Reply from Neptune - Chichester

Hi Caroline,
Thank you so much for your review, that is so kind of you. We've loved being part of your project and it really does look beautiful, we're so pleased you are happy with it. Don't be a stranger, do stay in touch!
Best wishes,
Gemma and all the team at Neptune Chichester

Rated 5 out of 5 stars

Friendly staff in the shop & prompt…

Friendly staff in the shop & prompt delivery of the item

June 27, 2023
Neptune - Chichester logo

Reply from Neptune - Chichester

Dear Carrie,

Thanks for taking the time to write your feedback. We hope your parasol is looking lovely in it's new home.
Best wishes,
Gemma and the team at Neptune, Chichester

Rated 5 out of 5 stars

We had our kitchen from Neptune last…

We had our kitchen from Neptune last Autumn and it was and is still fantastic. The team in Chichester are amazing and couldn’t have been more helpful and on hand throughout and after the process. The design process was excellent and Katie and Jo did a brilliant representation of what we would get and on installing on Ian was on hand to liaise with the builders and fitters to make sure it was perfect. The after care is second to none and even now if I have an issue they are available to help. The quality of the kitchen is top notch and it does everything they claim in the showroom.

September 14, 2022
Unprompted review
Neptune - Chichester logo

Reply from Neptune - Chichester

Dear Colette,

This is wonderful to read- thank you so much for the write up. I'm so pleased our team were able to deliver such a great kitchen design for you. I have passed your kind words to Katy, Jo and Ian, they also said you were a delight to work with too! I hope you can continue to build on your home design with us and welcome you back to the store anytime.

Warmest regards,
Gemma and all the team at Neptune Chichester.

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