Neptune - Chichester Reviews 

Great quality products. Excellent service. Very helpful staff. We recently purchased paint, art work and accessories. All look beautiful in our home.

I visited Neptune in Chichester with my friend yesterday. It is a beautiful store and such a pleasure to visit. All the assistants are welcoming, friendly and informative. The displays are inspirational and we always enjoy shopping at Neptune. This is exactly the experience people like to prevent them shopping online. A destination store well worth a visit.

Wonderful trip to Neptune this weekend with my Grandmother. Andie was excellent in helping us choose a tray as a 30th birthday present, she offered different suggestions and didn’t rush us at all. We came back the next day to purchase. It was lovely to take our time in the shop and even be offered drinks whilst we were there. It’s not our first time in Neptune and it won’t be our last. Thank you especially to Andie!

We live in London and have visited Wimbledon, Fulham, Chiswick, Weybridge and the Guildford stores. Yes, we love Neptune!
We decided to visit Chichester for the day, and we wanted to look at a particular piece of furniture in this store.
I rarely comment on feedback platforms, however we were both shocked by the indifference shown by the staff in this store. We walked in, and they didn’t even acknowledge us. We walked around, nobody spoke to us to ask whether we needed help nor when we left.
A real shame, especially in comparison to all the other stores we have visited when the team have been just lovely.

It is one of the most perfect shopping experiences I have. It's not only shopping, it's a total experience. The Chichester store envelopes you with grace and design perfection. The staff are helpful and so kind when I visit with my 91 year old mother (her go to destination when she comes to stay), they always offer her a cup of tea and coffee. She does her Christmas shopping there each year.

Very pleased with the sideboard, the paint finish is lovely and looks great.
We experienced friendly and efficient service in store and the delivery team were great.

Having had our marvellous Neptune kitchen installed in 2018, we were pleasantly surprised to be reminded that we had a lifetime guarantee covering everything. Although our problems were very minor, we were able to have a couple of drawer runners re-fitted and an overhead cupboard retaining strut replaced.
The kitchen really feels like new again!

We were really well looked after by our designer and customer service person, Sophie. She saw the project right the way through, from early design scoping to a final visit to fix any snags. She has a great design eye. Her fitting team - Brin in particular - were great. On time. Efficient. Good to get on with. Ian too.
At the end of the project Sophie presented us with a Neptune basket full of goodies; little gifts that have finished the kitchen off perfectly (it was like Christmas in January!). Wouldn't hesitate to recommend Neptune.

I love everything about Neptune. The customer service is fantastic

All arrived perfectly and earlier than forecast. We are very happy.

Thank you so much to Neptune for hosting a wonderful wreath making workshop this morning. We were warmly greeted by lovely Debs with a cup of tea before starting and refreshments throughout. Laura was well organised and happy to share her knowledge and guide us through the process of making our wreaths. We always love to attend these workshops at the Chichester store.

I worked with Helena from day one on the plan for our ground floor conversion. She really took time to understand our needs. given that we have children and animals! She worked hard to make sure she delivered everything we had asked for within our budget The attention to detail with our design and the flexibility Helena showed when we asked to adapt elements of design, was brilliant. We’ve now ended up with a beautiful living space that looks effortlessly chic and beautifully designed, but above all it’s warm, homely and comfortable - well done to the team and Neptune Chichester .

Very polite and efficient delivery men. We love our new coffee table, all in A1 condition.

Home Design Service
We were really struggling with how to design our snug - we met with Helena to discuss how to create a cosy & relaxing area. Helena has been a complete joy to work with on this project. She really listened to us & beautifully captured what we were striving for. The finished snug is absolutely stunning & with the log burner lit, it really is rather special. Helena is so passionate about design, presented options that we wouldn’t have considered & incorporated a large old sofa that we wanted to keep. No pushy sales, just a desire to create the perfect space for us. We had a few glitches with cabinetry, Helena ensured that these were resolved very swiftly & didn’t either inconvenience or add to the timeframe.
The cherry on the top was Helena styling the finished snug with a sprinkle of Neptune magic!
I can’t recommend Helena or the Home Design Service enough, I had wondered if this service was for those who live in large homes with vast budgets, not at all; our small project was clearly as important to Neptune.
Excellent communication throughout, endless passion & patience (with me) - Helena is the perfect Neptune Ambassador.

We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

Excellent service and quality. Friendly staff, helpful advice by the designer and an excellent quality product.