We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... See more
Company replied
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... See more
Company replied
Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Farnham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16 Folly Hill, GU9 0BB, Farnham, Surrey, United Kingdom
- 01252 713 047
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery no longer a premium service
Delivery no longer a premium service. I paid £30 delivery for a £1,400 order, surely a delivery fee on an order of that value should be standard. But not only was it chargeable it wasn't delivered by Neptune but by DPD. I am used to the service where they schedule the delivery and take away the packaging but it was delivered with 12 hours notice and left the packaging. However, the in store team was great at helping me purchase the items and I would rate them 5 stars.
October 13, 2025
Reply from Neptune - Farnham
Hi Charlotte! Thank you for your feedback and I’m sorry to read your disappointment.
You are correct, our standard delivery charge of £30 for larger designs that can be delivered by courier, or Neptune, is a door step delivery with no assembly included. I want to assure you that we do still offer a Premium delivery service encompassing everything you love including your room of choice delivery, design build and package removal for £60.
Please do speak with a store colleague when ordering your designs and request Premium delivery, or select this from the options at the checkout if buying online.
Apologies again for the disappointment on this occasion and we do hope to see you again soon. Warmest regards, Scott
I’ve just had the most amazing…
I’ve just had the most amazing surprise, my dream Wycombe table delivered by the lovely Steve & Dave this morning. Even a Happy Birthday song to go with it! Thank you for going above and beyond for me.
M Mayhew
Neptune Farnham
October 16, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Marianne. I'm so happy to hear that you received a wonderful birthday surprise with your much wished for Wycombe table! How lovely for you. I do hope you had a fantastic birthday and I'll be sure to pass on your thanks to our delivery drivers. We hope to see you again soon! Best Wishes Sophie
Excellent service
From ordering In the Farnham store to delivery 4 days later by Clint and Marcin the service was flawless and two nicer delivery men you couldn’t meet. Five star service.
October 13, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Sarah, thank you so much for taking the time to leave us a fantastic review. I'm delighted to hear our service was flawless all the way through! I'll be sure to pass on your kind words to the team involved. Best Wishes Sophie
Ordered a living room design service and the furniture
Before I even got to ordering a design service, the Farnham team was very good at explaining what I am going to get and how to get the best of the service.
The designer, Ilyeash, was amazing from the very beginning of the project to the end, very supportive and understanding, and more so - accommodating. With a good eye for detail. And surprisingly good at reading into what exactly would suit us in terms of the design and style.
Neptune's own delivery team - is the best I have seen so far.
I would definitely recommend this team if you want to get your design done. Our place has changed the way it feels for me and it was exactly what I wanted to achieve, without realising how to do it.
The Neptune team helped me do exactly that.
Thank you!
August 17, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Irina, thank you so much for taking the time to leave us such an excellent review. I was delighted to hear about your experience with our design service and I'm thrilled that Ilyeash was able to create beautiful spaces for you! I'll be sure to pass on your kind words to all involved. We hope to see you again soon! Best Wishes Sophie
Excellent help and advice from Caroline…
Excellent help and advice from Caroline at Neptune in Farnham this morning.
September 3, 2025
Unprompted review
Reply from Neptune - Farnham
Hello David, We're happy to hear that you received excellent help and advice from Caroline. Thank you for sharing your positive experience with us! Best Wishes Sophie
The whole experience from ordering to…
The whole experience from ordering to delivery went very smoothly
August 14, 2025
Reply from Neptune - Farnham
Hello Wendy, we are so happy that your complete ordering and delivery process was seamless. Thank you so much for your positive feedback, its really appreciated. We hope to see you again soon! Best Wishes Sophie
its all gorgeous
its all gorgeous, lovely helpful staff in store and own delivery team. Fantastic!!
August 14, 2025
Reply from Neptune - Farnham
Hello Justin, we appreciate you sharing your fantastic experience with us! It's so great to hear that our team and products met your expectations. We look forward to you visiting us again soon! Best Wishes Sophie
Great service and a supportive and…
Great service and a supportive and friendly team at this store in Farnham. Thank you!
July 28, 2025
Reply from Neptune - Farnham
Hello Nigel, we are so happy to hear that you had a positive experience with our team here in Farnham. Thank you for your kind words and for taking the time to share, we really appreciate it! Best Wishes Sophie
Reply from Neptune - Farnham
Hello Allan, thank you for your review. We appreciate you taking the time to share your positive experience. I'll be sure to pass on your great feedback to the team! Best Wishes Sophie
Delivery 5 star, order lead time not great!
The delivery was 5-star! So thank you to Josh and Alfi.
However there were several delays with my order which got to be quite an issue as time went on. The Farnham store was helpful though in the end so I appreciate that!
June 20, 2025
Unprompted review
Reply from Neptune - Farnham
Hello RT, thank you for taking the time to leave us a review. We appreciate your positive comments regarding the delivery. We're also grateful for your feedback about the delays and appreciate you mentioning the store's helpfulness. Thank you for your patience with the order and I hope you enjoy your lovely new sofa! Best Wishes Sophie
Quality Quality Quality all the way…
Quality Quality Quality all the way through from sale to delivery
Outstanding furniture with a full guarantee, We waited a long time for the order but it was do worthwhile
June 12, 2025
Reply from Neptune - Farnham
Hello C Coker, I'm really happy to hear that you found our furniture outstanding and of high quality from start to finish. We appreciate your patience and thank you for the positive feedback!
Best Wishes Sophie
Delightful Event
Neptune Farnham hosted a delightful Floral Art workshop with Keeli and Jade from White Lilac on Saturday morning at the store. It was such a lovely event, informal yet informative with expert guidance resulting in a beautiful take home floral display. I really hope this will be a regular thing at Farnham 🌸
May 10, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Amanda, I'm so happy to hear you enjoyed the Floral Art workshop with Keeli and Jade! It's wonderful to know that you found the event both informative and enjoyable. We appreciate your feedback and hope to see you again soon! Best Wishes Sophie
Just spent a very enjoyable morning at…
Just spent a very enjoyable morning at a Floral Art workshop from White Lilac at Neptune. A lovely venue for creating beautiful floral art. The ladies from White Lilac made the all event very relaxed and fun.
May 10, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Jane, thank you for your kind review. I'm so pleased to hear you enjoyed the Floral Art workshop. It's wonderful to know that the venue and the team made the experience so enjoyable for you! We hope you'll join us again for another workshop soon. Best Wishes Sophie
An enjoyable and informative event
An enjoyable and informative event. It was presented well with a warm and relaxed atmosphere. I would definately recommend it.
May 10, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Shifa, We're thrilled to hear you enjoyed the event! We strive to create a welcoming and relaxing environment for our attendees, and it's wonderful to know we achieved that for you. We appreciate your recommendation and hope to see you again soon! Best Wishes Sophie
Reply from Neptune - Farnham
Hello KC, thank you so much for your positive review, we really appreciate it! Best Wishes Sophie
Reply from Neptune - Farnham
Hello Peter, I'm delighted to hear you had a positive experience. Thank you for your kind words about our delivery team. We appreciate your feedback. Kind Regards Sophie
Pembroke Bookcases
A relatively small project for Neptune but our designer could not have been more helpful. We were guided through dimensions and configurations very smoothly and also given help with which lights and colour to have our bookcases painted. They look great and have already had so many compliments even though I have not arranged them yet. The joiners were wonderful and did a superb job - very professional, neat and tidy. It could not have been easier. Another great job by Neptune and thank you!
April 23, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Vicky, thank you so much for your lovely review. I'm thrilled to hear about your great experience with us. I'll be sure to pass on your kind feedback to Ilyeash and the installation team. We look forward to seeing you soon! Best Wishes Sophie
Excellent experience from start to finish
Our experience creating a new kitchen with Neptune Farnham couldn't have been better. From the initial design to the final installation, the team was professional, supportive and genuinely committed to making our kitchen perfect. Very special thanks to our amazing designer Danica who stuck with us over a long period and helped navigate some tricky complications with our project. Her patience and eye for detail made all the difference. Ian, our project manager kept things running smoothly and Lee and Tom did a flawless job with the installation and paint finish. A really fantastic team all round - thank you, we absolutely love our new kitchen :)
May 4, 2025
Unprompted review
Reply from Neptune - Farnham
Hello Alex and Jennie, Thank you so much for taking the time to leave a 5 star review. I was thrilled to hear about your positive experience with us, it sounds like you had a truly wonderful journey creating your new kitchen. We are delighted to hear that Danica, Ian, Lee, and Tom were so helpful and supportive throughout the process. I'm so happy that you are enjoying your beautiful new kitchen, I've seen the photos and it looks stunning! Best Wishes Sophie
Great products and service
Neptune offer a range of great quality products and excellent service.
April 24, 2025
Reply from Neptune - Farnham
Hello Richard, thank you so much for your kind words and taking the time to leave us a positive review. I am delighted to hear you appreciate our products and service. Best Wishes Sophie
Reply from Neptune - Farnham
Hello JJ, thank you for taking the time to leave us a 5 star review. I'm delighted that you had a great experience with us. We look forward to seeing you again soon! Best Wishes Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.