Neptune - FarnhamReviews 

198
TrustScore 5 out of 5

4.8

16 Folly Hill, GU9 0BB Farnham, Surrey, GB


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Rated 5 out of 5 stars

We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... See more

Company replied

Rated 5 out of 5 stars

This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... See more

Company replied

Rated 5 out of 5 stars

We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... See more

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Rated 4 out of 5 stars

Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Farnham

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 16 Folly Hill, GU9 0BB, Farnham, Surrey, United Kingdom

  • 01252 713 047

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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4.8

All reviews

(198)

2,136 reviews in the last 12 months

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Rated 5 out of 5 stars

Morning course on table dressing

Morning course on table dressing

This was such an enjoyable experience. Lucy, the facilitator, gave valuable insights and tips to make any table look beautiful. Loved the little flower frogs gift that we received.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Table Scaping Tutorial and Setting

What a lovely inspiring mini workshop hosted by Neptune, Farnham. It was amazing how Lucy beautifully transformed the table setting using all green vegetables. Lots of tips for table styling of different types of events. The modern country setting of the Neptune showroom is so calming and beautifully curated. The hosts were all so welcoming, warm and gracious. A thoroughly enjoyable and inspiring event, and a good excuse to indulge in a little accessory shopping. Thank you Lucy and all at Neptune Farnham!

August 14, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Mrs Kearney, thank you so much for your lovely review. I'm thrilled to hear you loved our event with Lucy and enjoyed shopping in our store! We look forward to you visiting us again soon. Best Wishes Sophie

Rated 5 out of 5 stars

A lovely, friendly and enlightening event

Thank you for hosting such a lovely tablescaping workshop. Lucy showed us techniques I have never considered before and, as a non-artistic person, she helped me to find my artistic side. Not only was the environment friendly and beautiful but I took away some fabulous new ideas that I will be using at home.

August 14, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello, thank you so much for your positive review. I'm really pleased to hear you enjoyed our recent event, and its great that Lucy gave you some inspiration and new ideas to use at home! We look forward to you visiting us again soon. Best Wishes Sophie

Rated 5 out of 5 stars

Amazing event

The event was so lovely, informal, friendly, accomdating and very helpful. The staff were fantastc hostess's. And the shop was an amazing location to host it too.

August 14, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Sheila, thank you so much for your 5 star review. I'm really happy to hear you enjoyed our recent store event. I'll be sure to let the team know. We hope to see you again soon! Best Wishes Sophie

Rated 5 out of 5 stars

A great inspiring session

A great, inspiring session which gave me the appetite and some ideas to style our dinner table for our next guests we are entertaining

August 14, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Claire, thank you for taking the time to leave us such a positive review. I'm really glad it gave you some inspiration and ideas to use at home. Happy entertaining! Best Wishes Sophie

Rated 5 out of 5 stars

Always helpful

Always helpful
Let you look around the store with out bothering you unless you ask for help

August 14, 2024
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Reply from Neptune - Farnham

Hello Leon, thank you so much for your kind review. It's always lovely to hear of your positive experiences with us. Best Wishes Sophie

Rated 5 out of 5 stars

Yet another brilliant experience

Yet another brilliant experience from start to finish. I always have peace of mind dealing with Neptune.

August 1, 2024
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Reply from Neptune - Farnham

Hello Dawn, thank you for taking the time to leave us such a positive review. I'm delighted to hear that you always have a great brand experience with us. We look forward to helping you again in the future. Take care Sophie

Rated 5 out of 5 stars

High quality goods as always

Neptune’s goods are simply beautiful and are of high quality. I’m delighted with my purchases and the staff who served me in Farnham. Thank you

August 5, 2024
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Reply from Neptune - Farnham

Hello Sharon, I was so happy to read your recent 5 star review and delighted that you love your purchases along with the great customer service in store. I'll be sure to pass your kind comments onto the team. Best Wishes Sophie

Rated 5 out of 5 stars

Love everything in store and lovely

Love everything in store and lovely, friendly staff!

July 24, 2024
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Reply from Neptune - Farnham

Hello Alex, thank you so much for taking the time to leave us a 5 star review. Its great to hear that you had such a positive experience in our store. We look forward to welcoming you again soon! Best Wishes Sophie

Rated 5 out of 5 stars

Neptune Farnham

The ladies who work at Neptune Farnham are all so warm and helpful, they always make us feel so welcome and make time for a chat .
I visited to purchase a replacement Bowsley plate and bought some candles too .
I am awaiting an online order too , that was so easy .

July 20, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Susan, I was so happy to receive your lovely review and delighted to hear how much you enjoy your visits to our store. I will be sure to pass on your kind comments to the team and we look forward to you visiting us again soon! Take care Sophie

Rated 5 out of 5 stars

Very professional service

Very professional service. The delivery guys were very polite and helpful even at the early hour they arrived! We really like the wine unit too. The colour of the top is much darker than the one in the shop and difficult to match with a new floor and side table. Quality is excellent.

July 4, 2024
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Reply from Neptune - Farnham

Hello Richard, thank you for taking the time to leave us a great review. I'm very happy to hear you are pleased with the service and quality of the furniture you received. If we can be of any further help then please don't hesitate to get in touch. Best Wishes Sophie

Rated 5 out of 5 stars

Impressive Neptune store holds cookery event

Went to an excellent cookery demonstration and then to shop in one of the largest and most attractive of the Neptune stores just outside Farnham . I loved the little alcoves and then the huge kitchen dinners plus the well furnished bedrooms. The store even has a collection of outdoor furniture in its own garden. I tried out the recipe Becky demonstrated at home and it was a great success. Thank you Neptune Farnham and Becky. Parking easy just outside store

June 19, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Elizabeth, thank you so much for leaving us such a lovely review. I'm delighted to hear you enjoyed visiting our store and attending our event with Becky. Please do come and visit us again soon! Best Wishes Sophie

Rated 5 out of 5 stars

The Farnham store always makes me feel very comfortable and at home.

I love my visits to Neptune Farnham, the ladies are always going above and beyond with excellent customer service. I always look forward to returning and viewing your latest displays. I regularly attend your events, which are always a highlight in my diary.
Their design advice has really transformed my home.

June 15, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Kim, thank you so much for taking the time to leave us such a fantastic review. We love helping you when you visit us and hearing all about your design ideas and what you've been up to! We look forward to seeing you again soon. Best Wishes Sophie

Rated 5 out of 5 stars

Landscaping event

We were lucky enough to join Nicola for her excellent talk on landscaping. We took our landscapers with us and they thoroughly enjoyed it. Nicola was fabulous and her knowledge was fantastic. We look forwards to meeting with her and more Neptune home events

June 7, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Gemma, thank you so much for taking the time to leave us such a lovely review. I'm really glad you enjoyed the recent garden event in our store, I agree Nicola is amazing and I wish you luck with your upcoming garden project! We hope to see you again soon. Best Wishes Sophie

Rated 5 out of 5 stars

Neptune Farnham

Neptune Farnham - How nice to offer additional events - Garden Design advice. Just perfect to compliant your home. Great advice.

June 7, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello S Cooper, It was great to receive your positive feedback and I'm so happy to hear you enjoyed the event! We hope you visit us again soon. Best Wishes Sophie

Rated 5 out of 5 stars

As always Neptune never fails in the…

As always Neptune never fails in the way of service & delivery
The staff at the Farnham store are very helpful & attentive

May 8, 2024
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Reply from Neptune - Farnham

Hello Clare, thank you so much for taking the time to leave us such a positive review, the team will be delighted! I will make sure to share your kind words with them and we hope to see you again soon! Best Wishes Sophie

Rated 5 out of 5 stars

Neptune have been great from initially…

Neptune have been great from initially helping conceptualise the refurbishment of our living area to delivering and installing the finished product.
Kathryn from Neptune, Farnham has been brilliant - so understanding, patient and helpful. We are delighted with our new space.

April 18, 2024
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Reply from Neptune - Farnham

Hello Jane, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear you've had such a great Home Design service with Kathryn, I'll be sure to pass on your kind words to her. We look forward to seeing you in store again soon! Best Wishes Sophie

Rated 5 out of 5 stars

Recently did the Moodboard course at…

Recently did the Moodboard course at Neptune in Farnham. Booked this because I did the SpringTable Styling course the week before. Both were really enjoyable, informative and fun. Came home full of ideas and enthusiasm. Really hope they do more courses which I will sign up for even tho’ it’s about an hours drive - well worth it

March 21, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello Peta, thank you so much for taking the time to leave us such a lovely review. I'm thrilled to hear you enjoyed our recent store events! We hope to see you again soon. Best Wishes Sophie

Rated 5 out of 5 stars

Christmas tablescaping and spring Moodboard workshops

Attended the Christmas tablescaping afternoon in December and the Mood board morning last week. Both events were well organised, informative, inspiring and fun. The shop/space for the events was set up beautifully and lovely refreshments provided. The Neptune team and guest speakers were friendly and very happy to share advice and tips. Would highly recommend.

March 22, 2024
Unprompted review
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Reply from Neptune - Farnham

Hello, thank you so much for taking the time to leave us such a great review. I'm thrilled to hear that you have attended two of our recent events and enjoyed them so much, its always great to hear such positive feedback. Do come and visit us again soon! Best Wishes Sophie

Rated 5 out of 5 stars

Tablescaping workshop

Attended a tablescaping workshop at Neptune, Farnham. All of the Neptune staff were friendly and attentive and the workshop was fabulous, such a great space and worked very well - I wanted all of the items from the table as well as the open plan kitchen we were in!

Would highly recommend, beautiful space and styling. I would definitely be interested in attending future workshops.

March 14, 2024
Unprompted review
Neptune - Farnham logo

Reply from Neptune - Farnham

Hello Danni, thank you so much for taking the time to leave us such a great review. I'm so happy to hear you enjoyed the event and were inspired by our store! We do hope you come and visit us again soon! Kind Regards Sophie

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