Neptune - Fulham Reviews 

Neptune have been amazing and in particular, Amy F who is a customer experience advisor. She was so responsive, answering my emails almost immediately every time, efficient at sorting everything out and so helpful, it is rare to receive a service like that these days! Everything Neptune sells is amazing too, if I won the lottery I would do my whole house and kitchen just from Neptune!

Excellent customer service

Outstanding customer service and fabulous carpet

very nice atmosphere in the Neptune shop. Very well welcomed by the team here. A great thanks Philippe and Michele

Great customer service and lovely products!

Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by far the smoothest experience we had. Everything was delivered at the highest level of quality. As a result, we ordered other furniture from Neptune.

Great service
Lovely team in fulham

Excellent products and great customer service too. I ordered 3 vanity units and 2 mirrors and they look fanastic.

Excellent service. Couldn’t do enough to help, and for this I am truly grateful. I will always be a returning customer. Thank you!

Exemplary professional customer service.
One of my absolute favourite branches of Neptune.

The two ladies who work there made us feel very welcome and comfortable. They couldn’t have been more helpful. Because of them I would highly recommend a visit.
The shop is beautiful with gorgeous home products.

We used the Neptune paint all I can say is wow! We sprayed our bespoke unit and it was fantastic!

The Wandsworth Bridge Road Staff have been so helpful and attentive. They had ordered an item to the store for me to ensure a shorter lead time and kept me well updated and were so extremely friendly with ever correspondence.

Store well presented with very helpful sales staff. The problems arise on delivery - Neptune could not deliver anything on the agreed and confirmed dates pushing delivery out multiple times.

They are further required to unbox and assemble items but in both instances the delivery team dropped the products and ran. Only after complaining on the second item did Neptune send back a team to finish the delivery.

Great product but the shocking delivery process is not worth the wasted time and repeat phone calls.

If delivery includes unboxing, assembly and removal of packaging then it should be done - one should not have to complain before the service is provided.

Charlotte and Rachel were amazing and so helpful wrapping the perfect teacher gifts 🥰

I have just received an order of Suffolk shares to go with my table. Although I originally placed the order in July and it has taken months to get hold of the cushions, annoying but since Brexit nothing works-both the shop and the delivery men were super helpful which is very rare nowadays. The delivery men were particularly excellent and that has been my experience on every delivery.

Friendly, knowledgeable and super efficient team who go the extra mile to help.
Incredible quality as always.

It’s a pleasure shopping at Neptune Fulham. Such a beautiful store and welcoming, friendly staff.

Great quality. Helpful courteous staff both on delivery & build, and after-sales customer service.
The delivery guys built the garden furniture and took great care with positioning, and instructing me on use of parasol. Took all packing away.
Excellent service, start to finish.

It is really value of money. Very friendly environment and helpful to decide my order, absolute professional ser ice. Very good quality of products and no delays or problems with delivery. This last part is equals importance as well.