Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... See more
Company replied
Location
Switch location87-93 Wandsworth Bridge Road, Fulham, SW6 2TD London, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... See more
Company replied
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... See more
Company replied
Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Fulham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, United Kingdom
- 0207 3719997
4.3
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A extremely high level of service
After not getting a good connection on the website I sent a message to be contacted immediately and told a store would contact me ….the service I got from that store was extremely impressive and this is coming from a retired buyer of Harrods and Sacks in New York. Well done Neptune
August 4, 2023
Reply from Neptune - Fulham
Thank you Nadia for such a glowing report. We are so glad to have been able to help and hope you are now enjoying your products and will continue to shop with us. Emma-louise
Absolutely exceptional customer service…
Absolutely exceptional customer service from start to finish in your Fulham store from Rachel and Daniela. I’d had to return a stone lantern that had some cracked glass. Both these team members were wonderfully helpful kind and attentive !
July 3, 2023
Unprompted review
Reply from Neptune - Fulham
Thank you so much for your review Jane. Daniela and Rachel had mentioned how much they enjoyed their time with you and we hope to see you again in store soon. Emma-louise
The staff are always happy to help and…
The staff are always happy to help and advice. Love the shop and would love to be locked in. Every time I work in the fulham area I always pop in and come away with something. Love the Neptune bags too!!! Very stylish and elegant.
May 22, 2023
Reply from Neptune - Fulham
Thank you Maria for such a lovely review and kind words. You are always such fun to have in store and so we hope to see you again very soon, Emma-louise
Always efficient
Always efficient . Ordered fabric arrived within the week and good communication from shop. Very helpful and friendly .
March 5, 2023
Reply from Neptune - Fulham
Thank you for your kind review jaggerharriett. We look forward to seeing you in store soon. Emma-louise
Fabulous wine glasses
Fabulous wine glasses - super happy with my purchase. I love Neptune, classic and a good price point
February 15, 2023
Reply from Neptune - Fulham
Thank you so much Noreen for your review. We do enjoy your visits so are delighted that you are happy. Emma-louise
Excellent customer service
Warm, welcoming staff - beautiful products and consistently excellent customer service. It's always a pleasure to shop at Neptune Fulham!
January 6, 2023
Reply from Neptune - Fulham
LizW we are always so happy to see you both. Thank you for such kind words and we look forward to seeing you when you are back in London. Emma-louise & Daniela
Each and every staff member at Neptune…
Each and every staff member at Neptune Fulham gives their 100% to their business. They are on top of their game so to speak. Respect, integrity, professionalism and exemplary customer service always!
Thank you
Sayed Iyaz Ali
December 2, 2022
Reply from Neptune - Fulham
Sayed, thank you. From our first conversation you have been a joy to work with. We hope to see you again soon. Emma-louise
If 0 stars was an option
If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service - would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!
November 28, 2022
Unprompted review
Reply from Neptune - Fulham
I am so, so sorry to read of the issues you have experienced, Thomas. Our team is conducting a full internal investigation of how this has happened and we will be in touch shortly to agree on the next steps to rectify this for you. Please let me know if there is anything further at all I may be able to help with in the meantime. My direct email is laura.munslow@neptune.com. Best wishes, Laura
Daniela from the Fulham Store Exceptional
Daniela from the Fulham Store’s customer service was amazing. She was really considerate of my requests and circumstances. I will be a loyal supporter of Neptune going forward after receiving this level of customer service - rarely seen anything like it before.
November 7, 2022
Unprompted review
Reply from Neptune - Fulham
Thank you so much Tatiana for your kind review. Daniela is so passionate about getting it right for each of our customers. We look forward to seeing you back in store soon. Emma-louise
Excellent customer service in the Fulham Store
Excellent customer service in the Fulham store especially from Daniela. From initial concept to fulfilment of the order to resolution of a slight product issue, the staff couldn’t have been more helpful and customer-facing. As a result, we are committed return customers.
May 1, 2022
Reply from Neptune - Fulham
Reading this has made us so happy Matthew. Thank you for giving us the space to replace your sofa cushions and get this right for you both, and then for taking the time to leave such kind words. Daniela has mentioned how much she enjoys working with you so we look forward to welcoming you in store again very soon. Emma-louise
Such a lovely team and experience
I was trying to find a selection of props to dress my sitting room and new Neptune coffee table and the ladies at Neptune were so helpful and tried out different ideas with me! I ended up buying a lot then and even came back later to buy more! They were very kind and made sure I had a great shopping experience!
October 8, 2022
Reply from Neptune - Fulham
We always enjoy your visits Arabella - Dani and Kristy had fun helping you. Thank you for finding the time to leave such a kind review, we hope you are happy with the feel of your sitting room and look forward to seeing you soon, Emma-louise
You get what you pay for !!!!!
Excellent quality kitchens and superb paint.
We’ve just recently augmented our 15 year old kitchen with additional units and painted the originals.
First class service from Wandsworth Bridge Road shop
September 5, 2022
Reply from Neptune - Fulham
Thank you Steve for such a lovely review. We are delighted that your Neptune kitchen continues to serve you well after all these years - here's to the next 15! Emma-louise
Beautiful quality and lovely service
Beautiful showroom, lovely customer service and the table we ordered is divine - so well made, even the inner workings for the extendable leaves are nice to look at! For something special for the home you can’t beat it.
June 27, 2022
Reply from Neptune - Fulham
Thank you Polly for such a lovely review. We're so glad that you are happy with all those details that are important to us too. Looking forward to seeing you again in store soon. Emma-louise
Great products
Great products. Great service. Had a couple of pieces delivered to a very difficult to access cottage in Devon. The delivery crew were amazing and so very helpful. We have had such a great experience that we look forward to buying some more furniture soon.
June 11, 2022
Reply from Neptune - Fulham
Thank you Tim for your lovely review, I've passed it on to Mick our delivery and logistics manager to share with the team and I'll now be asking everyone for their What Three Words! Looking forward to seeing you again soon, Emma-louise
Good product and service
This was a relatively small order for paint but the product is good and service all very efficient. Recommend.
June 6, 2022
Reply from Neptune - Fulham
Thank you Debbie C for taking the time to write your kind review. We hope you love your Olive paint for many years to come and do visit or give us a call if we can help further. Emma-louise 020 7371 9997
I experienced great service at Neptune…
I experienced great service at Neptune Fulham. They were very helpful and I purchased as beautiful garden sofa and cushions which was delivered promptly
May 2, 2022
Reply from Neptune - Fulham
Thank you Caroline for your very kind review. We're delighted to hear that you are happy and hope you were able to enjoy some of the weekend sunshine in the garden. Emma-louise
Great product and professionally sold…
Great product and professionally sold and delivered.
April 26, 2022
Reply from Neptune - Fulham
Thank you Paul for your very kind review. We're delighted that you are happy with your garden furniture and here's hoping for some lovely sunshine for you to enjoy. Emma-louise
Neptune is the most beautiful furniture…
Neptune is the most beautiful furniture company. Not only is the furniture fantastically well made, but the customer service is amazing (many thanks to Kristy at the Fulham branch!). This is the second time we've placed a big order from them, following a severe flood, and pretty much re-ordered everything we had before as it was just so classy and timeless.
March 23, 2022
Reply from Neptune - Fulham
Thank you K for such a wonderful review and for appreciating our wonderful Kristy as much as we do! We look forward to seeing you back in store again very soon. Emma-louise
Reply from Neptune - Fulham
Thank you so much Userfromuk for your very kind review. We look forward to seeing you back in store soon. Emma-louise
Excellent quality product
Excellent quality product, well designed and well manufactured. Good instructions and spare screws - a thoughtful touch. Not inexpensive compared with similar products but definitely good value for the money.
The staff at Fulham were knowledgeable helpful and friendly, and delivery communications clear and accurate.
January 19, 2022
Reply from Neptune - Fulham
Thank you so much for your review Julian. We're glad you appreciated the extra screws - it's these little details that excite us the most. I hope you are enjoying your cabinet and we look forward to seeing you back in Fulham soon. Emma-louise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.