We now have a beautiful and comfy living room to both entertain and relax in. Jess and Lauren listened and met our brief perfectly - suggesting wall colours, furniture, soft furnishings and accessorie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is a delight to leave a review for Jessica. She has transformed my little flat into the most pleasing, attractive and happy home. The Neptune furniture is beautiful and I love the gentle colour... See more
Company replied
Our Neptune chair is just as gorgeous, comfortable and well made as we had hoped. It looks perfect in our cottage and complements what we already have. Amie from the Guildford store was so helpful... See more
Company replied
We try to place orders with the Guildford store as we have confidence in their advice and give a great customer care experience. Products are gorgeous and the design is as well considered as the majo... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Guildford
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
171 High street, GU1 3AJ, Guildford, Surrey, United Kingdom
- 01483 345480
4.3
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly Helpful Staff - Neptune Guildford
Discrepancies on the Neptune website versus actual stock availability was sorted by the very helpful staff at the Guildford store - allowing me to order the Shoreditch Carver chair and accept delivery 2 weeks post purchase.
March 8, 2024
Unprompted review
Reply from Neptune - Guildford
Hi Dean,
Thank you for leaving Neptune Guildford such a lovely review. Shailie has flagged the discrepancies seen online and is pleased you were able to order the Carver chair.
We hope to welcome you back to the store soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
I wanted to find replacement cushions…
I wanted to find replacement cushions for an outdoor sofa and chairs. I contacted the Guildford Store and everybody I spoke to was excellent. They could not do enough to help me. Shaillie was the lovely lady who looked after me and one time when I called she was putting on her coat to go home. She delayed leaving for the day (a Friday evening too) and spent at least 20 minutes going through my order. Once placed, she kept me up to date with the delivery which arrived exactly when she said it would. Excellent to have this level of service.
March 14, 2024
Unprompted review
Reply from Neptune - Guildford
Hi Caroline,
Thank you so much for taking the time to leave Shailie a review, she is a fantastic member of the Guildford team and takes great pride in her service. I will certainly pass on your kind words and we hope to welcome you back into store soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader
Neptune Guildford
Reply from Neptune - Guildford
Good afternoon.
Thank you very much for your kind words. Our team are thrilled to hear that you had a enjoyable experience with us here in store. Please do come and visit us again soon.
Many thanks
Rachel Boyes
Home Specialist, Neptune Guildford
Neptune Guildford
171 High Street, Guildford, Surrey, GU1 3AJ United Kingdom
T: 01483 345 480
Good design never grows old
neptune.com
Great service
Great service again from (Rachel) Neptune, Guildford. Polite, helpful & efficient. The item was packed up well and sent straight away. I have a much more positive experience when I use the shop directly. I will defiantly use this shop again.
February 5, 2024
Reply from Neptune - Guildford
Hi Katie,
Thank you so much for leaving us a review. I am delighted to see Rachel receive such high praise and will be passing this on imminently. It is truly wonderful to see the team getting great service
feedback.
We hope to see you back in store again soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Guildford
Reply from Neptune - Guildford
Hi Terri,
Thank you for leaving us a 5* review. I hope the Odette Fabric looks as wonderful as you had planned.
We hope to welcome you back into store soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader
We found the perfect wall lights
We found the perfect wall lights and ordered three. Unfortunately we had chosen late whilst the house was being rewired so we needed them quickly. We were quoted five to ten working days but in fact they arrived in two and are now enhancing our room
January 16, 2024
Reply from Neptune - Guildford
Hi Alan,
Thank you for leaving the Guildford Store such a lovely review. Freya worked her upmost to ensure we could deliver the lights in time for your project and I am so pleased they arrived and suited your room as imagined.
We hope to see you in store again soon,
Emmaleigh Flower-Bond
Assistant Store Leader
A wonderful new room
Right from the initial meeting that I had with Jess, she understood my vision and we soon were creating some great ideas together. I really enjoyed the presentation meeting as she had created a wonderful mood board, lots of visuals and I could really see our lounge design was going to be wonderful. Within 12 weeks it was time for everything I had ordered to be put into place and wow what a reveal and transformation from a bare room to a wonderful space where my husband and I can now entertain and enjoy relaxing in our transformed space.
January 12, 2024
Reply from Neptune - Guildford
Hi Katheryn,
Thank you ever so much for taking the time to write such a lovely review. I know Jess is delighted with the outcome of the design and I am glad you are enjoying the new space. We hope to welcome you back into store soon, and I will pass on your lovely feedback, I know Jess will be delighted.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader
Excellent service from Freya and the…
Excellent service from Freya and the team at Guildford Neptune who couldn't have been more helpful. They helped when I couldn't get the website to work and ordered the table I wanted for me. A slight snag when it was delivered with a small crack in it but a quick call to Freya and she sorted a replacement. The quality of the table is excellent but even better is the lovely service I received. Thank you to all at Guildford
January 4, 2024
Unprompted review
Reply from Neptune - Guildford
Dear Rebecca,
I am so glad that we could resolve the problems with your first table and that you love the replacement. Thanks so much for this lovely review and giving such lovely feedback for Freya and the rest of the team, I will be sure to pass it on.
Kind regards,
Amy
Store Leader, Neptune Guildford
I LOVE Neptune
I LOVE Neptune! Whatever you buy there, big or small, is always top quality and beautiful. Staff in their shops are super helpful and friendly. It might be pricier than other brands, but I would say it’s money well spent.
December 26, 2023
Reply from Neptune - Guildford
Thank you for your lovely review and ongoing support for Neptune, we hope to welcome you back into store soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Great delivery!
Unfortunately they didn’t have the lamp I wanted in the store but I ordered it anyway. To my amazement it arrived two days later and just before Christmas. The lamp itself was in a sale and it is really good quality. We’re all very happy with it. Thank you Neptune.
December 29, 2023
Reply from Neptune - Guildford
Hi Jacqueline,
Thank you for your review, I will pass the wonderful compliments on to Rachel, the Home Specialist who helped with your order, and the delivery team.
Have a wonderful New Years and we hope to welcome you back soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
The staff at the Guildford branch are…
The staff at the Guildford branch are the most helpful and friendly ever. Such a pleasure to shop
December 25, 2023
Reply from Neptune - Guildford
Hi Joanne,
Thank you for leaving us such wonderful feedback over the Christmas period. We look forward to welcoming you back soon and have a wonderful New Year.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Neptune in Guidford
The staff in Guildford store go extra mile to help customers and make them feel welcomed
Thank you for all your work and help
December 9, 2023
Unprompted review
Reply from Neptune - Guildford
Hello,
Thank you so much for taking the time to leave Neptune Guildford a review. We really appreciate your kind words and I will pass your feedback onto the team.
From all of us here, we wish you a wonderful Christmas and a Happy New Year.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Fantastic service
We used the design service with Jess, who was fantastic, she made the whole process extremely easy and we are thrilled with how the room turned out.
The new store is excellent and we are already working with Jess on further spaces, and can’t wait to see the results!
December 8, 2023
Unprompted review
Reply from Neptune - Guildford
Hi there Chris,
Thank you for such kind words, Jess will be thrilled with your feedback.
We look forward to welcoming you back into store soon and continuing with your current design projects!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Delivery team was first class
Delivery team was first class. Placed our furniture item in situ without any issues a tidied up and removed the packaging for us. Very helpful advice about care and maintenance of our product too.
November 23, 2023
Reply from Neptune - Guildford
Dear Mark,
Thank you so much for this lovely review! I will be sure to pass this wonderful feedback on to our delivery team.
Kind regards,
Amy
Store Leader, Neptune Guildford
Terrible customer service
Terrible customer service while returning an online purchase. No paperwork with delivery but I had e receipt which is more than enough in other stores but Neptune Staff struggled with this concept and struggled even more to communicate with me, their customer. Expected more from Neptune’s customer service
November 23, 2023
Reply from Neptune - Guildford
Dear Julie,
Thanks for feeding back about your experience in store. As I said in my email to you, I am truly sorry that we didn't meet your expectations. We did struggle with the return although I am glad that we were able to process your refund in store on the day. As I said in my email to you, we have been undertaking some training in store to ensure this doesn't happen again. Thanks again for taking the time to give us this feedback.
Kind regards,
Amy
Store Leader, Neptune Guilford
Reply from Neptune - Guildford
Hi Mr and Mrs Leaver,
Thank you for your kind review I will certainly let the team know and pass this lovely feedback onto the delivery team.
We hope to welcome you back into store soon.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Reply from Neptune - Guildford
Hi Rebecca,
Thank you for leaving us a lovely review, I look forward to working with everyone at Dove house again soon.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Outstanding customer service.
We have bought a few items from this store, all of which we love. But it was when one of them sadly broke that Neptune's exceptional customer service blew us away.
September 14, 2023
Unprompted review
Reply from Neptune - Guildford
Hi Katarina,
Thank you for leaving us a review and I am very pleased we could resolve the issue with your faulty Wycombe dining chair. We hope to welcome you back to store soon!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Neptune Guildford
Emmaleigh from the Guildford store…
Emmaleigh from the Guildford store couldn't have been more helpful. I'd never shopped at Neptune before but am so impressed by the staff and the quality of the products. I'm now a regular customer for sure. I even got a follow up e-mail to see if I needed anymore help - just fantastic.
August 12, 2023
Unprompted review
Reply from Neptune - Guildford
Hi Clare,
Thank you for taking the time to leave us a review, we really appreciate the feedback!
I am very pleased the vase and stems suited the idea you had in mind and I look forward to welcoming you back to store soon.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Guildford
Not only is Neptune furniture stylish…and rustic
Not only is Neptune furniture stylish in a lovely rustic way, but the staff at Guildford saved me from making a few errors and planned the right amount of furniture for each room which was wonderful. One of the Guildford girls on her way home for the evening brought a sample chair for me to check how it would fit in the space I had available, this was over and above my expectations. Recently I had an issue with a piece of garden furniture and it was replaced without any hesitation. Warm wishes to Neptune Guildford Well Done Thank you.
August 15, 2023
Unprompted review
Reply from Neptune - Guildford
Thank you for the wonderful review. I am glad the team were so helpful for you and I will pass on the kind words.
We would love to see some images of the finished results next time you pop by!
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Guildford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.