Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
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Excellent service
September 18, 2021
Reply from Neptune - Reading
Thank you very much for your kind feedback Sion, We look forward to seeing you in store again soon. Many thanks Will
I love Neptune store on the Bath Rd
I love Neptune store on the Bath Rd. Always come out wanting to change all my rooms. Having ordered quite a few things in store I have usually been satisfied with deliveries. This time however was a bit disappointing, although I'm understanding of delays i felt they did not keep me up-to-date with all the dates that were booked for deliveries and then cancelled due to problems.
September 8, 2021
Reply from Neptune - Reading
Hi Helen, thank you so much for leaving a review and outlining the issues experienced. I am really sorry you were not kept up to date and for the cancellations. I would like to apologise for this and learn more to make sure we improve for the future. My direct email is laura.munslow@neptune.com - could you please let me know a good time to get in touch with you.
I look forward to speaking with you soon.
Best wishes,
Laura
Excellent quality of service and of…
Excellent quality of service and of products. Thank you!!
September 7, 2021
Reply from Neptune - Reading
Thank you so much for sharing your experience, we are so very pleased you are happy with your items and service provided! Best wishes, Laura
Terrible customer experience
Excellent product
Terrible customer experience due to customer service & delivery
August 29, 2021
Reply from Neptune - Reading
Dear Suzie, my name is Laura. I am so sorry to learn of your terrible experience. I would love to discuss this with you in more detail, my direct email is laura.munslow@neptune.com. Please could you let me know a good time to give you a call.
I look forward to speaking with you.
Best wishes,
Laura
Jackie went above and beyond to get me…
Jackie went above and beyond to get me the paint I required as it was out of stock in store.
Thank you 😊
August 28, 2021
Reply from Neptune - Reading
Thank you so much for your Review. We are so glad you are happy with your paint choice. We look forward to seeing you in our store again very soon.
Five star as always with Neptune
Five star as always with Neptune, in store and online the experience is always good. I have had to return goods before that didn't fit a particular scheme with no issues and delivery has always been fast and well packaged when ordering online. No reservations in recommending Neptune to anyone that enjoys quality and style. I use the Chichester and Reading stores.
August 12, 2021
Unprompted review
Reply from Neptune - Reading
Thank yo so much for a lovely review and I am so happy to see you have been happy with your purchases and visits to our store - we look forward to welcoming you back soon! Best wishes, Laura
Great products and great service.
August 11, 2021
Reply from Neptune - Reading
Hi Carole
Thanks so much for your kind review and we are delighted you were happy with the service you received. We look forward to seeing you again in store soon.
The most competitive on price
Compared to most of the other sellers of this particular item (garden parasol), Neptune was the most competitive (which is a massive shock I know!). Arrived in 1 week and although it was delivered in two separate parts (shade arrived 2 days after the frame which was annoying) the quality is good and I'm happy with the price too.
June 27, 2021
Reply from Neptune - Reading
Hi there Chris, its great to hear that you are pleased with the parasol. Lets just hope for some great weather to put it to good use! Thanks again and we look forward to seeing you in store again soon! Many thanks Will
No doubting the quality of the garden…
No doubting the quality of the garden furniture, we already had table and chairs, so this delivery was for a sofa. Pity it arrived one month later than promised, but, I suppose, the dreaded Covid had something to do with that. Delivery and unpacking was great.
June 24, 2021
Reply from Neptune - Reading
Good afternoon Keith, thank you feeding back to us, lead times are a challenge at the moment due to many variables however thank you for being so patient and I hope you enjoy the sofa!
Look forward to seeing you in store soon
Will
My review is only about an order of…
My review is only about an order of paint that I made, not for anything else.
I ordered 2 litres of Neptune paint from your Reading office, the lady I dealt with was charming and helpful. She said that hopefully the paint should arrive in about 2 weeks, it actually turned up in 2 days. Excellent service
June 22, 2021
Reply from Neptune - Reading
Good afternoon, I am very pleased to hear of your experience in store and the quick delivery of the paint! We look forward to welcoming you back very soon!
Many thanks
Will
Picture order
The staff were very helpful in rectifying the fact that an incorrect picture was sent in the first place. They quickly ordered the correct one and notified me when it was ready for collection. I am currently being updated with information as to when my second picture will be delivered which is very reassuring customer service.
June 2, 2021
Reply from Neptune - Reading
Thank you so much Anita for sharing your experience, we are very pleased you are happy with your the service in store. Best wishes, Laura
Reply from Neptune - Reading
Thank you so much Jan for sharing your experience, we are so very pleased you are happy with your items and service provided! Best wishes, Charlie
Bought a garden parasol to replace a…
Bought a garden parasol to replace a previous one we had accidentally broken.
i had tried cheaper alternatives but quality was poor and didn't last long.
The Neptune product is exceptional quality (as always)
The product was not originally in stock and I was given an estimated delivery date. it was delivered completely on time.
A word for the delivery driver. I guess we're all getting used to deliveries being dropped on our doorstep as the driver runs away. NOT so with Neptune. The driver couldn't have been more helpful. He offered to assemble the parasol for me (which I didn't require) he then said "well perhaps you'd let me unpack it so I can take the packaging away for you". He then went to great effort to explain the product to me and checked whether I had any questions.
So refreshing in this 'drop and run' covid era
May 31, 2021
Reply from Neptune - Reading
Thank you so much for sharing your experience, we are so very pleased you are happy with the service provided! Best wishes, Laura
Quick efficient service
Quick efficient service. The delivery men were amazing and went beyond the call of duty! I love my Chichester delux work station and it looks gorgeous in situ!
May 13, 2021
Reply from Neptune - Reading
Thank you so much for your lovely review, Laurie! I am so happy all went well and you are happy with your new workstation! I hope we can welcome you back to our showroom soon! Best wishes, Laura
Five star
First class service both ordering and delivery of the dining chairs ordered. Very pleased with them.
May 3, 2021
Reply from Neptune - Reading
Thanks so much for your lovely review Christine! We are so happy to hear that you are happy with your new dining chairs. We look forward to welcoming you back to store very soon.
Delivered on time and in perfect…
Delivered on time and in perfect condition, packaging taken away. Lovely product, very happy!
April 26, 2021
Reply from Neptune - Reading
Hi Donna thank you so much, I'm so pleased you love the bookcase. Hope to see you soon.
Excellent service as usual
Excellent service as usual - beautiful quality. Dinner plate is a lot larger than I expected - but stunning none the less.
April 11, 2021
Reply from Neptune - Reading
That's great to hear that you enjoyed your service at the store. Look forward to seeing you in store very soon.
Reply from Neptune - Reading
Thank you so much Malcolm, I'm so pleased you love the paint! I hope you enjoy the decoration project and are happy with the end result!
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