Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
Asks customers to review
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Great service and help. Polite staff
Staff were super helpful and not pushy like some competitors. Great quality products at reasonable prices.
August 21, 2022
Exemplary
Whatever the issue Neptune have been calm constructive and helpful. The customer service has been exemplary and matches the finished kitchen for quality
August 1, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful friendly staff
Very helpful friendly staff. I received updates on my order via phone. No complaints 😊
July 25, 2022
Reply from Neptune - Reading
Good afternoon Geri,
Thank you very much for the positive feedback! I hope you are enjoying the products!
Look forward to see you again in store soon
Best wishes
Will Wylie
I always have a wonderful experience…
I always have a wonderful experience when I go into Neptune Reading . The staff are always so helpful especially Will .
July 24, 2022
Reply from Neptune - Reading
Good afternoon Cindy,
Thank you so much for the kind words!
We do always try to go above and beyond with our service instore so I really do appreciate it!
We look forward to welcoming you back instore soon!
Best wishes
Will Wylie
Interior design service with Lucy
What a fantastic service from Lucy at Neptune Reading!
Nothing is too much bother and she offered invaluable help to put together a scheme and the best layout of furniture for my new build home off plan. Over the course of the service we went through everything in the tiniest detail, Lucy came out to the house on several occasions to give even more in depth help and is genuinely the kindest and most lovely person to work with.
From furniture to accessories, colour schemes and general interiors related questions she is absolutely brilliant.
Further to that everything that has been delivered, bar 1 mishap with some bed bases missing parts which were quickly dealt with , has been up to their usual hig standards and beautiful quality.
July 16, 2022
Unprompted review
Reply from Neptune - Reading
Good morning Giulia,
I hope you are keeping well,
Thank you so much for you feedback from your experience using our design service with Neptune. Lucy has always expressed how much she has enjoyed working with you on your project and loved seeing the progress from start to finish. I hope she has helped you to create the home you have always dreamed of and we will always be on hand to help you with any other projects big or small!
Thank you again and we look forward to seeing you in store again soon!
Best wishes
Will Wylie
We bought a large mirror in the sale.
We bought a large mirror in the sale.
It was delivered quickly and really well protected to avoid any damage.
It was an excellent value and looked exactly as I hoped in our hallway.
July 13, 2022
From my first visit to the delivery of…
From my first visit to the delivery of the last item of furniture and accessories this has been a pleasurable experience with the Neptune team. Lucy Ritchie is a very talented designer and full of ideas plus really helpful went the extra mile….. they have however been let down by their curtain sub contractor who 8 months after they badly installed curtains and blinds are still to come and remedy the situation…..change your curtain supplier..
July 5, 2022
Unprompted review
Quality product great service
July 4, 2022
Reply from Neptune - Reading
Thank you for the good feedback Diane,
I hope you are managing to make use of the parasol!
Many thanks
Will Wylie
Our recent experience with Neptune
Our recent experience with Neptune, Twyford specifically Lucy was outstanding. Lucy’s vast knowledge of the product range was exceptional particularly when it came to designing and presenting her thoughts and ideas. The end result was very satisfying and our house has been very much ‘Neptunised’…Thank you
June 28, 2022
Unprompted review
Reply from Neptune - Reading
Good afternoon Jonathan,
What a fantastic piece of feedback to hear! Thank you so much for your kind words. I know Lucy has thoroughly enjoyed working with you both on your project and the end results look fabulous! The house has indeed been 'Neptunised!'
Thank you again Jonathan and I will pass on your feedback to Lucy!
We look forward to seeing you in store again soon!
Many thanks
Will
Fast delivery of umbrella stand
June 26, 2022
Reply from Neptune - Reading
Hi Paul,
I am pleased the parasol base arrived with you so promptly! Thank you for your kind feedback.
Many thanks
Will Wylie
The team at Neptune Reading always make…
The team at Neptune Reading always make visiting a real pleasure. They're helpful and friendly but never overbearing. The store looks wonderful and the products I've bought are all of excellent quality.
June 21, 2022
Unprompted review
Reply from Neptune - Reading
Good afternoon Virginia,
Thank you so much for your feedback on the team and the showroom. It is always a pleasure to see and help you instore and we look forward to welcoming you back soon!
Many thanks
Will
Excellent Customer Service at Neptune Reading
I absolutely love the Neptune store in Reading.
Will, the store Manager runs an enthusiastic team. They come across as smiley, happy people, who truly care for their customers. It's my place to go for retail therapy and boy does it deliver !
The store itself is beautifully designed and the fantastic products on offer are truly excellent. So if you are looking for classic English high end, kitchens, outdoor and indoor furniture plus all the wonderful accessories that make a house a beautiful home, then the Reading Neptune store has to be your first choice.
June 21, 2022
Unprompted review
Reply from Neptune - Reading
Good afternoon Marysia,
Thank you so much for your kind words! We do try our very best instore to provide customers with the best possible service and also to create an inspirational homely environment that keeps customers coming back! I am also very pleased we can provide you with the retail therapy your looking for!!
Thank you once again and we cannot wait to welcome you back into store soon!
Many thanks
Will
Very long delays.
Very long delays.
Ordered in September 2021 - was pushed to March 22 and finally delivers middle of May.
Product is great but waiting times are off the scale.
June 20, 2022
Reply from Neptune - Reading
Good afternoon Mrs Parr,
My name is Will from the reading store. I am sorry to hear about the delay you have experienced with us. Would I please be able to give you a call regarding your order?
Many thanks
Will
Store Leader
Neptune products suppose to be…a defect product and long waiting
Dear Will, thanks for the reply and call me if you like to.
Neptune products suppose to be luxurious. I ordered one of the Neptune products. Waited for 4 months and the product came with a obvious defect. I am now waiting for a replacement -another month to wait.
I must say Neptune staff are friendly but before I receive a satisfactory product I can only give two stars for the long waiting and the defect product.
June 19, 2022
Reply from Neptune - Reading
Good morning Shisong Jiang,
I am sorry to hear about the issues you have had with the chopping block. Would i be able to call you regarding the issue?
Many thanks
Will
The quality is amazing
The quality is amazing. The fragrance in the products is wonderful. Every trip to a store is an inspiration.
June 19, 2022
Reply from Neptune - Reading
Good morning Fiona,
Thank you so much for your kind words! I am pleased you are able to find inspiration instore when you visit! That's the aim!
We look forward to seeing you soon!
Many thanks
Will
Rubbish after sales support.
Waiting again for someone to contact me regarding redoing previous issues. It’s been going on for over 12 months. Kitchen is ok-ish but bearing in mind the after-sales service and the attitude of the HO and third-party installers it’s not worth it. Spend 25% of the Neptune cost and you’ll have a much happier and less stressful experience.
June 11, 2022
Reply from Neptune - Reading
Good morning Mr Roth,
I am sorry to hear about the issues you have been experiencing. Would I be able to give you a call today to discuss?
Many thanks
Will Wylie
Store Leader
Every product is quality and designed…good quality
Every product is quality and designed well, but expensive.
June 6, 2022
Reply from Neptune - Reading
Hi Simon,
Thank you for your feedback. I hope you are enjoying the chair you purchased!
We hope to see you again soon!
Many thanks
Will Wylie
An excellent service from the sales…
An excellent service from the sales team to the delivery team, helpful and polite. I’m very happy with my beautiful furniture too!
May 15, 2022
Reply from Neptune - Reading
Good afternoon Susan,
Thank you for your positive feedback for both the store and the delivery team! I will pass on your kind words!
Look forward to seeing you in store soon!
Many thanks
Will Wylie
We ordered a headboard from Neptune
We ordered a headboard from Neptune. When it arrived, there was wrinkle on the fabric.
May 12, 2022
Reply from Neptune - Reading
Good afternoon Yot,
I hope you are well,
My name is Will and I am the Reading Store Leader. I would like to look into this further for you. Would i please be able to email you regarding this issue?
Many thanks
Will Wylie
A beautiful showroom and lovely service.
April 13, 2022
Reply from Neptune - Reading
Good afternoon Jeanette,
Thank you very much for your kind words! I hope you enjoy the lampshades!
Looking forward to seeing you soon
Will Wylie
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