Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Neptune - Reading
Good afternoon David,
I hope you are well,
Thank you for taking the time to leave us a review. I hope you are enjoying use of the new sideboard and rug.
Many thanks
Will Wylie
Store Leader
The wardrobe received was excellent…
The wardrobe received was excellent and well put together by the team. Main area of concern was that an unwanted bed and headboard were delivered twice resulting in some confusion in the the refund process.
All sorted now but time consuming.
July 22, 2023
Reply from Neptune - Reading
Good afternoon Robert
I hope you are keeping well,
Thank you for taking the time to leave us a review. I do apologise for the attempted deliveries of the bed and headboard that you decided against having however i am pleased you have since had the wardrobe and i hope it is serving you well thus far.
Many thanks and we look forward to seeing you in store again soon
Will Wylie
Store Leader
This Neptune is the best
I had to write this review because of the excellent and kind customer service I received from Reading Neptune. Laura and her team went completely out of their way to help me and I couldn’t be happier with my garden furniture. I wish all shopping experiences were as brilliant. You won’t go wrong if you use this store. Thank you again Laura you are a star !!!
July 11, 2023
Unprompted review
Reply from Neptune - Reading
Hello Sara, thanks so much for your lovely review! I was delighted to help you! I know this isn't your local store but if you ever need anything just give us a call at the store.
Best wishes,
Laura and the Reading team
Dear Ms Myatt
Dear Ms Myatt
We wish to bring to your attention the excellent customer service we received from your staff.
Over the last 13 years we have enjoyed visiting both your store on the Bath Road and the Chesham branch to purchase items for our home or paint from your fab range Our daughter is also a fan of Neptune she has a cottage in the Chesham area, and loves the Chesham showroom ( always a lovely experience)
The customer service in both branches is always exceptional and on Tuesday 27th June when we we visited your Bath Road store for some advice, your staff certainly did not disappoint .
We were greeted by three lovely welcoming ladies. Taylor took the lead and asked if we needed any assistance, she was most helpful, nothing was too much trouble, she is very knowledge of your product and really went the extra mile to make our visit enjoyable. Whilst we browsed she made us a cup of most welcome coffee 😃 what service !!!!!
When you read in the media that good customer service is dead, they obviously have not visited a Neptune Store where great service is in abundance.
We understand that you were on annual leave. It must be very comforting that in your absence the store is in very capable hands. You have great asset in your staffing
“WELL DONE NEPTUNE “ please convey our thanks
Kind regards
Trish and John Skinner
June 27, 2023
Unprompted review
Reply from Neptune - Reading
Thank you so much for this email, it was such a lovely return for me to come back from my holiday and read this.
At Neptune we pride ourselves on this exceptional service that you have highlighted, and it makes me so happy to read this as the store leader. Thank you for taking the time to write this review and I will pass this over to Chesham.
Best wishes
Laura and the Reading team
Great from start to finish
Staff within the showroom couldn't have been more helpful and once ordered, delivery was within 10 days.
The two delivery drivers were polite, super quick in putting the furniture together and took away packaging.
June 4, 2023
Reply from Neptune - Reading
Dear Angela, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Careful handling of table and very…
Careful handling of table and very professional deliverymen
May 22, 2023
Reply from Neptune - Reading
Dear Sheila, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Great Shopping Experience
The lady in the shop made us feel very welcome and valuable as a customer
May 20, 2023
Reply from Neptune - Reading
Dear Angela, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
From ordering to delivery the…
From ordering to delivery the experience was fabulous!
We will be back!
May 22, 2023
Reply from Neptune - Reading
Dear Mark, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
The reading showroom is gorgeous
The reading showroom is gorgeous. Located in an old timber frame property on the A4 just outside reading heading towards Maidenhead. Plenty of parking. The staff are super helpful and knowledgeable.The layout is so well designed it’s great for inspiration. Also plenty of lovely items that can be bought off the shelf. It’s worth a visit.
May 9, 2023
Reply from Neptune - Reading
Dear Zara, Thank you for your kind review. We look forward to welcoming you back to Neptune Reading in the future. Best wishes Victoria
Brilliant service with a friendly smile
Brilliant service , knowledgeable staff and a friendly welcome ! Perfect simply perfect.
May 20, 2023
Reply from Neptune - Reading
Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Quick, efficient and great customer service.
Had a quick phone call an hour and a half before the shop was meant to shut. I was enquiring about your curtain and by the time I got to the shop I was able to see the display and pay for the fabric I wanted. Customer service was attentive and effective.
May 7, 2023
Reply from Neptune - Reading
Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Extremely professional and knowledgable…
Extremely professional and knowledgable service from Rhonda at this store in particular - great service!
May 6, 2023
Reply from Neptune - Reading
Thank you for your kind review. I will ensure Rhonda is aware of your feedback. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Lovely quality table delivered really…
Lovely quality table delivered really quickly, matches my Neptune chairs perfectly. Neptune on the Bath Road at Hare Hatch are very helpful and have a great range.
April 24, 2023
Unprompted review
Reply from Neptune - Reading
Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Easy ordering and swift delivery
Easy ordering and swift delivery. Delivery guys were very considerate and helpful. Good quality chairs.
April 15, 2023
Reply from Neptune - Reading
Dear Trudi
Thank you so much for taking the time to write this lovely review. We look forward to seeing you again in store.
Best wishes
Laura and the Reading team
Great customer service!
March 22, 2023
Reply from Neptune - Reading
Hello Gary, thank you for leaving this review, it's great to hear you are pleased with your new lampshade. We look forward to seeing you again soon in store.
Best wishes
Laura and the Reading team
Pretty but expensive and poor admin
The expensive furniture looks good but the paint needed touching up by the delivery men. I couldn't order on line, and nor could the store. When I asked for a VAT receipt they sent me their internal receipt which showed me that they paid £800 less than I did for the items
March 10, 2023
Reply from Neptune - Reading
I am really sorry for the mistake and thank you so much for taking the time to let me know about this when we spoke a few weeks ago, so we could clarify things.
Our customisable and modular Chawton is available to order through our stores only. We were really happy when you chose to visit us here at Reading so we could help when you were ready to place your order. I am really pleased to find out you like your new modular dresser and that the delivery team were able to make sure they left it with you in great condition, as there are often touch ups needed after installation. Thank you again for taking the time to feedback and please let me know if there is anything else I can do to help.
Best wishes
Laura
Made to feel so welcome.
Made to feel so welcome, but then left alone to wander around this lovely store.
We did seek help when needed, which we got and we also had a lovely hot coffee as well. We made our purchase. A lovely experience from beginning to end at Reading.
March 15, 2023
Reply from Neptune - Reading
Dear Ronald,
Thank you so much for your kind words, they are much appreciated. I hope you enjoy the console table you ordered and if you need any further advice on styling please dont hesitate to reach out to us.
Kind regards Laura and Team
Excellent service and products
March 4, 2023
Reply from Neptune - Reading
Dear Keith,
It was a pleasure to help you with your order.
Thank you for your kind words regarding our service.
We look forward to welcoming you back into store soon.
Best wishes
Laura and Team
Neptune are brilliant
Neptune have been absolutely brilliant.. David and Emma were both extremely helpful and have given us the kitchen we wanted. They are highly professional, great attention to detail and nothing was too much trouble. All in all an entirely pleasurable experience topped off by a superb kitchen fitter in Glen.
March 12, 2023
Reply from Neptune - Reading
Hi Jules
What an amazing review to leave us. We absolutely loved working on your kitchen project and we will be sure to pass on your feedback to Glen.
We look forward to seeing you in the store soon.
Best wishes
Laura and the team.
Beautiful store
Helpful staff, beautiful inspirational store and a French pop up market!
February 18, 2023
Reply from Neptune - Reading
Thank you so much for this review Jacqui, we are so glad you enjoyed the French pop-up market.
Look forward to seeing you again soon.
Best wishes
Laura and the team.
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