Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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First class advice and service
We received outstanding professionalism and care from Rhonda at Reading. Thank you Rhonda, the whole experience working with you has been first class. We can't recommend you highly enough.
September 9, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality products and excellent service
My husband and I are over the moon with our beautiful Long Island chair and sofas. The quality of the furniture is excellent and the fabric colour - Linara Natural - is just gorgeous. A big thanks to Georgia at Reading, as well as the whole Neptune team for all their help in making the experience a very pleasant one.
January 29, 2024
Unprompted review
Reply from Neptune - Reading
Good afternoon Karen,
Thank you so much for the positive feedback. You have ordered some lovely pieces and I am sure they look beautiful in your home! Thank you for the kind words regarding the team and in particular Georgia. I will be sure to pass this on!
We look forward to seeing you in store again soon
Best wishes
Will Wylie
Replacement charger
During our move a charger for a battery operated lamp was lost. I emailed Neptune (Reading) asking if they could help with a replacement. They replied within an hour and said replacement is in its way. WOW - that is what I call amazing customer service. The bonus is I also love the lamps!
Keep up the great work guys - it means so much to customers!
AE
January 19, 2024
Unprompted review
Reply from Neptune - Reading
Good Afternoon
Thank you for taking the time to leave your kind review.
We are so pleased you had a good experience sourcing a replacement charger for your lamps, I hope you enjoy using them!
Looking forward to seeing you in store soon.
Many thanks
Will Wylie
Store Leader Neptune Reading
Friendly staff and prompt service
January 18, 2024
Great staff.
December 26, 2023
Great from start to finish!
Great from start to finish of our new utility/ bootroom. Wonderful team and incredible product. Great quality and attention to detail. They go above and beyond. Couldn’t recommend more highly.
December 14, 2023
Unprompted review
Reply from Neptune - Reading
Good afternoon
Thank you for taking the time to leave your review.
We are so pleased you had a great experience creating your utility and boot room, thank you for your kind words.
Looking forward to seeing you in store soon.
Best wishes
Will Wylie
Store Leader Neptune Reading
"I had an outstanding experience at Neptune Chesham
"I had an outstanding experience at both the Reading and Chesham store thanks to the excellent customer service provided by Laura in Chesham and Will in Reading . Their friendly demeanor, product knowledge, and willingness to assist me with a faulty item went that extra mile , which often missing these days. Thank you both for setting a high standard for customer service!"
December 2, 2023
Unprompted review
Reply from Neptune - Reading
Good Morning,
Thankyou for leaving the Chesham & Reading store such a lovely review about both stores. We really appreciate that you took the time to do this. Laura our Chesham Manager is delighted to hear that you were happy with the customer service given to yourself. We hope to see you again soon.
Kind Regards,
Emily-Grace
Beautiful products, great service.
Beautiful products, such helpful, friendly staff. My favourite shop!
November 24, 2023
Reply from Neptune - Reading
Good afternoon Poppy,
Thank you so much for taking the time to leave us a review. We really appreciate the kind words and will hopefully continue to be your favourite shop!
Look forward to seeing you in store again soon
Best wishes
Will Wylie
Reply from Neptune - Reading
Good afternoon Valerie,
Thank you for the feedback.
We do strive to deliver first class service across the board so it is fantastic to receive acknowledgement that customers are receiving that!
Thank you once again and we look forward to seeing you instore again soon
Best wishes
Will Wylie
Great products
November 20, 2023
Reply from Neptune - Reading
Hi Andrew, thank you for your lovely review! We are very grateful and we're so happy to hear you are loving our products. Warmest regards, Amy F
Amazing customer service
We recently bought the Arundel dining table from the Reading store and our experience of dealing with Neptune from placing the order and receiving delivery updates to the 2 men who delivered and assembled it was excellent throughout.
Following delivery I had a query so spoke to Georgia at the Reading store who was very helpful and offered me a solution within the hour. First class customer service Neptune - thank you!
From a very happy and satisfied customer
November 19, 2023
Unprompted review
Reply from Neptune - Reading
Good afternoon Megan,
Thank you for taking the time to leave us a review. It is always fantastic to hear that we are getting the whole process right from the beginning to the end as this is the high level of service Neptune strives for.
Thank you ever so much for the kind words regarding the help you received from Georgia. She was more than happy to help you and i will be delighted to feed this back to her.
Many thanks and we look forward to seeing you soon
Will
Taylor in the reading branch cannot do…
Taylor in the reading branch cannot do enough for you and this alone would make us return time and time again!! We also recently purchased the Limehouse kitchen and we are delighted with it!
November 13, 2023
FromExcellent the time of ordering so much help…
From the time of ordering so much help and advice made it so easy . The two guys who fitted the unit were excellent ( Josh Mazzotta and Chris Edwards ) delighted with my purchase .
October 17, 2023
Reply from Neptune - Reading
Dear Lynne
Thank you for taking the time to leave your review. We look forward to welcoming you back into the store in the future.
Many thanks
Will Wylie
Store Leader
Liz and the team really understood my…
Liz and the team really understood my requirements and helped make sure that I got what I needed. I had two weeks to get everything sorted and they all delivered. Great job and would definitely recommend them
October 16, 2023
Reply from Neptune - Reading
Dear Andrew
Thank you for taking the time to leave your kind review. We are looking forward to welcoming you back into the Reading store soon.
Many thanks
Will Wylie
Store Leader
Beautiful store as always
Beautiful store as always, and helpful staff took our order perfectly, which arrived fast
October 11, 2023
Reply from Neptune - Reading
Dear Emma
Thank you for taking the time to leave your lovely review. We look forward to welcoming you back into the store in the future.
Best wishes
Georgia
Excellent service and communication...
Excellent service and communication...
Lovely staff at the Reading branch!
September 25, 2023
Reply from Neptune - Reading
Dear Sophie
I hope you are well.
Thank you for taking the time to leave your kind review. We're looking forward to welcoming you back to our store in the future.
Best wishes
Georgia
All aspects of this purchase and…
All aspects of this purchase and delivery were excellent. After a phone call to order I was kept informed with all arrangements - the delivery was perfect and
All packaging removed… couldn’t have had a better experience.
September 7, 2023
Reply from Neptune - Reading
Dear Julia, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Top rate products and service
From the assistant in the Reading branch, to delivery, Neptune are top rate. Their products are not cheap but it’s quality, and the guys deliver with care. Shout out to Dean and Michael today for putting together my new furniture with due care and attention.
September 7, 2023
Unprompted review
Reply from Neptune - Reading
Dear Claire
I hope you are well.
Thank you for leaving your lovely review. We look forward to welcoming you back to our store in the future.
Best wishes
Georgia
Reply from Neptune - Reading
Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Very helpful and friendly staff and…
Very helpful and friendly staff and great displays.
August 14, 2023
Reply from Neptune - Reading
Dear Jill, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune Reading in the future. Best wishes Victoria
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