Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
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We visited the Reading branch
We visited the Reading branch, we were made very welcome with a nice coffee.
All the staff were friendly and knowledgeable of their range.
We placed an order and were told 5 - 10 days for delivery. It arrived within 3 days, the courier company kept us informed at all stages.
December 2, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As we have said before quality and…
As we have said before quality and value cost a premium but with Neptune it’s worth it. Whe we bought are first house in 1969 we bought mainly Danish furniture. Now we we buy Neptune. Need we say more. Thanks Mike Robins.
November 5, 2024
Reply from Neptune - Reading
Your kind words and continued support are very welcome and we are sure you will enjoy our future designs
Warmest regards
Tudor
Thank you to the team at Monks Mead…
Thank you to the team at Monks Mead Reading, fantastic service.
Delivery was excellent and the team who delivered the bed were very polite and efficient. They assembled the bed and took all the stress out of taking the packaging away . The bed was in perfect condition and it’s such fantastic Neptune quality. Definitely worth it . I recommend Neptune
October 29, 2024
The Customer service I received from a…member of staff
The Customer service I received from a staff member by the name of Jackie was fantastic
August 28, 2024
Unprompted review
Wonderful help from Jackie at the …
Wonderful help from Jackie at the Reading store securing a second Matilda chair for me. Made all the difference having the two, great service from a lovely store.😊
September 18, 2024
Unprompted review
Great quality and designs
Very helpful staff and great shopping experience Nice designs albeit not cheap but good quality and consistent.
August 23, 2024
Love the Reading Store
Very friendly, happy and helpful staff. I absolutely love the Reading store. Always so welcoming and inspiring.
July 10, 2024
Unprompted review
Online experience great in store…
Online experience great in store experience bad - they told me items were unavailable and discontinued - when I phoned up they were available and in stock so I ordered online
August 8, 2024
Great staff
Great staff. Always helpful. Love Neptune. And the products and quality are outstanding.
August 2, 2024
Five stars to the customer service team…
Five stars to the customer service team who went above and beyond to help us out. We have a house full of Neptune and bought a dinner service just as it became discontinued (that was bad luck!). On a visit to their cafe they had large coffee mugs in our design… a quick email to the customer team and two of them are sent in the post to finish the set… big thanks from us.
July 19, 2024
Unprompted review
Neptune Reading is a beautiful store!
Neptune Reading is a beautiful store!
I love visiting and the
team there are always so helpful, Jackie always go's above & beyond whatever you ask she will always try to help! I Would definitely reccomend a visit especially if you are looking for something lovely for your home.
June 24, 2024
Unprompted review
Delightful Experience
A spur of the moment stop with a visitor from Scotland as we had been discussing garden furniture etc. and I knew there was a Neptune shop near to Henley-on-Thames.
Easy to find, very helpful staff, nett result a
purchase which came within 5 days. Brilliant,
Delivery chaps helpful, on time and did ring 30 mins before arriving.
May 31, 2024
Mood Board Experience
I just had to write to say how wonderful Georgia and Sophie were today at Neptune in Hare Hatch Reading. I booked to go on the mood board experience as just about to start renovating a new house and they gave me some great ideas. It was a really fun experience. I would highly recommend it.
May 31, 2024
Unprompted review
Reply from Neptune - Reading
Good afternoon Heather,
Thank you very much for the kind words regarding your visit to our moodboard workshop. We are so pleased to hear that it was so beneficial to you and that you had a lot of fun. We will be holding another one a bit later on in the year to coincide with the next season launch so hope to see you on the next one!
Thank you again and we look forward to seeing you soon
Best wishes
Will Wylie
Better than we ever dared hope.
Everything went like a dream from Georgia in the Reading store who took our order, to Dean and his driver who did the delivery and assembly of our Chichester bedroom furniture.
Everyone had a thorough understanding of the products and took every possible care to ensure that our order was correct, every precaution was taken when bringing it upstairs and the assembly and positioning in the room was done with exceptional care.
And the furniture is lovely....................
May 8, 2024
Reply from Neptune - Reading
Good afternoon Peter,
Thank you so much for taking the time to leave such positive feedback. Its brilliant to hear that the whole process from start to finish was as you said 'like a dream'. We always want to make it as easy for our customers as it can be and to hear that it has gone so well is music to our ears! Thank you so much for placing your order with us and i hope you enjoy the furniture for many years to come!
Look forward to seeing you soon
Many thanks
Will
The interior design service
I booked the interior design service, needing support with redecorating my lounge. Rhonda has been wonderful in creating a beautiful and detailed drawing and mood board for the room. I have loved the whole experience from meeting her at my house to going through the presentation in-store. Neptune sells the most beautiful pieces that have really enhanced my lounge. Thank you, highly recommend.
April 25, 2024
Unprompted review
Beautiful store & lovely team
I love going to this store, not just because it is so beautiful & homely, but also because the team here are so lovely and welcoming. In particular the lovely Stacia who is always so kind, thoughtful & generous, with not only her time but also offering me a cup of herbal tea whilst I browse. Stacia also went out of her way and kindly managed to find me a much sought after bottle of the discontinued English Fig washing up liquid. Both Stacia and the team always make me feel special when I visit, and it is always a joy to purchase from this store.
April 6, 2024
Unprompted review
Reply from Neptune - Reading
Good morning Amanda,
Thank you so much for taking the time to leave us such a positive review! It is lovely to see that the hard work and kindness of the team and in particular Stacia has such a profound effect on our customers. We do always want to make our customers feel special and we hope to continue doing so for the foreseeable future!
Thank you again for the kind words and I will be sure to pass them on to the team and Stacia!
Look forward to seeing you in store again soon
Kind regards
Will
Our Chichester sideboard was…
Our Chichester sideboard was constructed on site and the delivery guys moved it into place and made the adjustment I wanted.
It's a beautiful piece and I'm delighted with the quality and the look
March 5, 2024
Reply from Neptune - Reading
Good afternoon Tracey,
Thank you for taking the time to leave such a positive review! I am so pleased to hear that the delivery team met your expectations and were able to help make the adjustments you needed. The Chichester dresser is a beautiful piece and I hope you are as proud of it as we are!
We look forward to seeing you instore soon!
Best wishes
Will
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