Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
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The team are so friendly and helpful
The Reading Neptune is such a wonderful store! It always looks beautiful and the room set ups are an inspiration. The team are so friendly and helpful. I've been delighted with all my purchases so far, from furniture, accessories to lighting. Will has taken time to help me source the right items. It's well worth a visit.
June 6, 2025
Reply from Neptune - Reading
Good morning Emily,
We're so happy to hear that you find our store beautiful and inspiring! It's wonderful to know our team's friendliness and helpfulness have enhanced your shopping experiences and that you've been delighted with your purchases. Thank you for your kind words!
We look forward to seeing you instore again soon
Best wishes
Will
Hare Hatch store triumphs again
Helpful staff in Hare Hatch store (as usual), great product and good delivery service. Thank you.
May 30, 2025
Reply from Neptune - Reading
Good morning Sue,
We appreciate your kind words regarding our team's assistance, product quality, and delivery service. We're glad you enjoyed your experience with us and i hope you are enjoying the furniture!
Best wishes
Will
I have never experienced better…
I have never experienced better customer service, the care from the manager and his staff that I received from the Reading store was five star.
April 18, 2025
Unprompted review
Good design service and excellent…
Good design service and excellent craftsmanship from the fitter. Prompt resolution of any issues or queries
May 12, 2025
A big thank you to Betty and Wil for…
A big thank you to Betty and Wil for their outstanding service, they are always so helpful at Neptune, Reading
May 19, 2025
Just love the paint
Just love the paint and colour! It goes on so nicely! Looks delicious!
April 29, 2025
Reply from Neptune - Reading
We're so glad you love the paint and color! We strive to create products that are both beautiful and easy to use. Thank you for your kind words!
Jackie
Jackie, the member of staff who looked after me was fantastic. She listened to what I wanted and make really useful and helpful suggestions.
I ended up buying a garden set and coffee tables!!
April 16, 2025
Fantastic service
Fantastic service, from start to finish, everything was excellent. All the staff at both Reading and Chesham are so helpful, polite and friendly, explaining everything and were a pleasure to deal with. Even when we phoned up on a few occasions after our initial order, to request further assistance and purchases, all the people we spoke to were exceptionally helpful. Also, the delivery of our purchases was excellent, updating us on numerous occasions prior to confirm delivery and times.
March 18, 2025
Unprompted review
Reply from Neptune - Reading
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that your journey with Neptune – from your visits to both our Reading and Chesham stores to the delivery of your pieces – was such a positive one.
It’s always our goal to provide clear, friendly and supportive service every step of the way, so it means a great deal to know that you felt well looked after throughout. We’ll be sure to pass your lovely feedback on to the whole team – it really does make a difference.
We hope you enjoy your purchases for many years to come, and we look forward to welcoming you back again soon.
Warmest wishes,
The Neptune Chesham Team (and your friends at Neptune Reading)
Always helpful great shopping experience
Always helpful. Nothing is any trouble. I can shop with confidence knowing that if I have any problem they will sort it for me.
March 18, 2025
Very happy with our recent bed purchase
We ordered a new bed frame via the Reading store and were very pleased with the help we received at store level. On the delivery day , the driver was very polite and couldn’t have been more helpful.
The product itself is very robust and exactly what we wanted and the build instructions were very clear. Very pleased with our purchase.
March 7, 2025
Excellent from start to finish
Excellent communication from Emma throughout the process of a new kitchen. Lots of useful advice from start to finish from appliances to colours, worktops etc. Great support from Greg re the technical side and timeframes so I always knew what was happening and when. Love my kitchen too!
February 28, 2025
Unprompted review
Reply from Neptune - Reading
Good afternoon Tina,
Thank you very much for taking the time to leave a review on your kitchen journey. Its great to hear that you had the support of Emma and Greg throughout and most importantly that you love the kitchen! We thoroughly enjoyed working with you!
We look forward to seeing you soon
Best wishes
Will
Absolutley stunning furniture!
Absolutley stunning furniture made to the highest quality with beautiful attention to detail. Great service received from the in store team as always (thank you Will and the team!) and great service from the delivery team who were very courteous.
Unfortunately our glass coffee table arrived with a few scratches, but customer services have been very efficient arranging a replacement. Thank you.
February 21, 2025
Unprompted review
Reply from Neptune - Reading
Hello Lucy,
Thank you so very much for the kind words. It is always a pleasure to help you both and we will always look forward to welcoming you back in store!
Many thanks
Will
The service in the store was polite
The service in the store was polite, helpful and efficient.
The delivery was on time..
I am delighted with the rug.
January 20, 2025
Reply from Neptune - Reading
Good afternoon Susan
Thank you for your recent review and glad we could be of assistance to you in Store.
We have some beautiful rugs and so happy you purchased one to enjoy in your home.
Many thanks
Will
Happy experience with Neptune
We really appreciated Neptune furniture, not only the furniture itself, the quality is awesome and the design is timeless.
And also their customer service team and delivery team always provided professional services to customers.
Especially thanks to Charlotte, she helped me to fix my delivery issues!!
November 26, 2024
Unprompted review
Reply from Neptune - Reading
Good afternoon Ka Man
Thank you so much for your amazing review.
We take pride at Neptune to provide quality pieces that people can enjoy for many years to come and provide a service to compliment that.
I will pass on your kind words to the teams.
Many thanks
Will
It is always a pleasure shopping in…
It is always a pleasure shopping in Neptune. We mainly go the nearest which is called the Reading branch, it smells nice, the staff are always polite, helpful and welcoming and the stock is always displayed artistically. Long may it last.
December 30, 2024
Reply from Neptune - Reading
Good afternoon Veronica
Thank you for taking the time to leave a review.
It was lovely to read how you enjoy the Neptune shopping environment. It is such a beautiful Store at Reading to work in and so nice that our customers can have the same experience when they visit.
Came back and see us very soon.
Many thanks
Will
The staff at Reading neptune and the…
The staff at Reading neptune and the delivery guys
December 17, 2024
Very happy with sofa very well made and…
Very happy with sofa very well made and great delivery men
December 6, 2024
Reply from Neptune - Reading
Hi there! Thank you for your 5* feedback regarding your sofa's and for recognising our delivery team! We look forward to seeing you again soon either instore or online. Warmest regards, Scott
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