We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
The delivery service was excellent. The table was unpacked, put together with all the packaging taken away. The Sheldrake table and Wycombe chairs are beautifully made as I've come to expect from al... See more
Company replied
The reading showroom is gorgeous. Located in an old timber frame property on the A4 just outside reading heading towards Maidenhead. Plenty of parking. The staff are super helpful and knowledgeable.T... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just simply the best
We have purchased from you on many occasions and have been always happy
You always keep us informed, no stress just brilliant.
November 28, 2025
Effortless and efficient
Effortless and efficient. The service was excellent and couldn’t have been more welcoming and helpful.. Not pushy ….The item arrived earlier than expected and is exactly what we wanted.
November 7, 2025
I had my gorgeous dining room table and…
I had my gorgeous dining room table and chairs delivered by Adam & Mick - they were amazing delivering without an issue and putting up with my dog too!
Thank you Team in Reading Store also for helping me with the choice….
November 14, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Two young very polite fitters Kyle and…
Two young very polite fitters Kyle and Bailey, delivered and assembled the furniture today.
They were very courteous, checked we were happy and cleared up all the mess.
Thanks
November 7, 2025
Unprompted review
Reply from Neptune - Reading
Hi Julian! Thank you for your 5* feedback about our delivery team, Kyle and Bailey. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
The efficiency of the staff
The efficiency of the staff , time spent getting it right. Delivery within the time frame, so all good!
November 5, 2025
Excellent customer service
After placing an order with Reading branch the communication with the store was excellent, the goods arrived as planned and in store welcome during the pick up was friendly and welcoming.
October 17, 2025
I thought the staff were brilliant
I thought the staff were brilliant, ready to help in all ways .They gave very good unbiased opinions. Nothing appeared to be too much trouble.
The Reading sore is a joy and an inspiration to walk around. I find it diffnot to go back every day!
October 17, 2025
Good service!
Thanks to the delivery drivers for getting through the traffic in Reading. Fast service and polite.
October 17, 2025
I was helped by Amanda in the…
I was helped by Amanda in the Canterbury branch and Liz in the Reading branch to urgently source bathroom wall lights. They could not have been more helpful, patient and efficient- wonderful !
Ian
October 3, 2025
Unprompted review
Excellent service
Excellent service from purchase at the Reading store to the delivery. Lee and Craig who delivered were very polite, tidy and efficient. Delighted with our table and chairs. Highly recommend Neptune.
August 30, 2025
Unprompted review
I haven’t used items yet
I haven’t used items yet, but the packaging is lovely and smells divine.
August 4, 2025
Reply from Neptune - Reading
Good morning Rosie,
We're happy to hear that you appreciate the packaging and scent! We hope you enjoy the items when you use them!
Best wishes
Will
Reply from Neptune - Reading
Hi Andrew,
We are happy to hear that your order was delivered promptly. Thank you for your positive feedback; we appreciate it.
Best wishes
Will
As usual the customer service was…
As usual the customer service was wonderful, attentive but not pushy. The staff always make you feel they are pleased to see you and nothing is too much trouble.
July 18, 2025
Reply from Neptune - Reading
Good morning Paul,
We appreciate your wonderful feedback! It's great to hear that our team's attentiveness made you feel valued. We aim to provide exceptional service for everyone.
We look forward to seeing you again soon
Will
Beautiful new kitchen
Customer service was exceptional. When we had a problem they resolved it promptly without fuss together with good workmanship.
July 17, 2025
Easy to order what I wanted
Easy to order what I wanted. Parking great. Friendly staff.
July 11, 2025
Reply from Neptune - Reading
Good morning Elaine,
We're happy you found it easy to order and that you appreciated the parking and our friendly staff. Thank you for your positive feedback!
Kind regards
Will
The team are so friendly and helpful
The Reading Neptune is such a wonderful store! It always looks beautiful and the room set ups are an inspiration. The team are so friendly and helpful. I've been delighted with all my purchases so far, from furniture, accessories to lighting. Will has taken time to help me source the right items. It's well worth a visit.
June 6, 2025
Reply from Neptune - Reading
Good morning Emily,
We're so happy to hear that you find our store beautiful and inspiring! It's wonderful to know our team's friendliness and helpfulness have enhanced your shopping experiences and that you've been delighted with your purchases. Thank you for your kind words!
We look forward to seeing you instore again soon
Best wishes
Will
Hare Hatch store triumphs again
Helpful staff in Hare Hatch store (as usual), great product and good delivery service. Thank you.
May 30, 2025
Reply from Neptune - Reading
Good morning Sue,
We appreciate your kind words regarding our team's assistance, product quality, and delivery service. We're glad you enjoyed your experience with us and i hope you are enjoying the furniture!
Best wishes
Will
I have never experienced better…
I have never experienced better customer service, the care from the manager and his staff that I received from the Reading store was five star.
April 18, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.