André and Liam were a first class delivery team. Hugely polite and very considerate of our home whilst manoeuvring huge pieces of furniture around tight Victorian corridors. Great work.
Location
Switch locationNew Road Southport, Mere brow, PR4 6JA Southport, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... See more
Company replied
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... See more
Company replied
Such a good company to deal with either online or in person. Nice quality homewares, well packaged and a very speedy online service
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Southport
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, United Kingdom
- 01772 812812
4.9
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
André and Liam were a first class…
André and Liam were a first class delivery team. Hugely polite and very considerate of our home whilst manoeuvring huge pieces of furniture around tight Victorian corridors. Great work.
June 1, 2026
Unprompted review
Such a good company to deal with either…
Such a good company to deal with either online or in person. Nice quality homewares, well packaged and a very speedy online service
May 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic experience as always
Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for.
Always a warm welcome at the store.
I know that the furniture and accessories are expensive but I am a big believer that you get what you pay for.
Quality items and I keep them for many years rather than buying cheap and keeping changing this. Customer service is excellent and consistent,
May 20, 2026
Unprompted review
Reply from Neptune - Southport
Thank you for your kind review Debra we really appreciate your feedback and we look forward to seeing you in store again soon.
From all the team at Neptune Southport
The product quality at Neptune is very…
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them and it is so beautiful. The two gentlemen who delivered our item (Lee and Craig) kept us informed and were friendly and professional. They were a pleasure to deal with.
May 14, 2026
Unprompted review
Reply from Neptune - Southport
Thank you for your lovely review Maria we really appreciate your kind comments, its great to know Lee and Craig provided an excellent delivery service as well.
From all the team at Neptune Southport
Great delivery
Callum and Dave were very polite and professional . They took great care with the goods.
May 11, 2026
Unprompted review
Always a welcome from the friendly…
Always a welcome from the friendly staff .
May 8, 2026
Unprompted review
Such a gorgeous store
Such a gorgeous store, and a very friendly and helpful team .
I visited the Southport store .
Even though I only went in to look at the new ranges ,and to collect my gift for signing up for the Neptune Newsletter , they couldn’t have been more welcoming.
The Lavender Field candle is just delightful, and I love my green Neptune bag .
Thank you all so much for such a lovely visit.
April 6, 2026
Unprompted review
Reply from Neptune - Southport
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your visit to our Southport store and felt so warmly welcomed by the team, even just popping in to browse and collect your gift. It’s great to know you’re enjoying your Lavender Field candle and Neptune bag too.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Another visit to our local Southport Store
Another visit to our local Southport store, lovely items, great service, nothing ever too much trouble, which is why we go back again and again, thank you to Joe and all the team
March 22, 2026
Unprompted review
Reply from Neptune - Southport
Thank you for your lovely feedback and continued support. We’re so pleased to hear you always enjoy visiting our Southport store and that Joe and the team consistently make you feel well looked after.
It means a great deal to us that you return again and again, and we look forward to welcoming you back on your next visit.
All my best, Amy at Neptune Support Office
Great service overall
Great service overall, delivery was very efficient and Andre and Liam did a great jot setting up the furniture
March 23, 2026
Unprompted review
Reply from Neptune - Southport
Dear Louise, thank you for your kind feedback. We’re pleased to hear the delivery was efficient and that Andre and Liam took care in setting everything up for you.
We’ll be sure to pass on your comments to them, and we hope you’re very happy with your new furniture.
All my best, Amy at Neptune Support Office
Andre and Liam were extremely polite…
Andre and Liam were extremely polite and accommodating. They were very professional and efficient. Would highly recommend them both.
March 23, 2026
Unprompted review
Reply from Neptune - Southport
Dear Paula, thank you for your kind feedback. We’re delighted to hear Andre and Liam provided such a professional and efficient service while being so courteous throughout.
We really appreciate your recommendation and will be sure to pass on your comments to them. We hope you’re enjoying your new furniture.
All my best, Amy at Neptune Support Office
Great experience as always I love my…
Great experience as always I love my wall lights
February 4, 2026
Excellent delivery and on-site construction
We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe through our tiny cottage and up a narrow staircase. On site construction was excellent with great attention to the finished look. I'm absolutely thrilled to have a beautiful wardrobe at last after searching for many months.
January 19, 2026
Unprompted review
Great Experience
We received our furniture as promised on 19thJan which was delivered by Alfi & Josh who were both very polite and helpful - they mentioned the ice cube method of flattening rug corners - also everyone at the Southport store have been great to deal with (Joe , Caroline & Alex ) - thanks to everyone- M & M , Penwortham 😊
January 19, 2026
Unprompted review
Fantastic delivery 👌
Fantastic delivery 👌
Had to buy online as the store couldn’t get it but usually buy everything in store. Always great service 👍
January 12, 2026
Unprompted review
Happy Customers
Fantastic service from start to finish. We recently had a kitchen installed by the team at Neptune from design to install and the finished product is better than we had imagined absolutely beautiful we are made up.
Thanks guys
Max & Brett 💯❤️
November 1, 2025
Unprompted review
I love Neptune
I love Neptune, not only the quality of the items are great but the Southport store staff always make us feel welcome. Everything that they have is amazing but what makes us go back so many times, is that we feel like the staff actually took the time to get to know us. Thank you
January 5, 2026
Reply from Neptune - Southport
Hi Dennis! Thank you for taking the time to leave us your feedback. Please do tell us how we could make this a 5* experience for you. We look forward to seeing you again soon, either in store or online. Warmest regards, Scott
Quality dining room products.
I ordered a table runner and matching serviettes. The colour and design are perfect to go with my table and room.
A beautiful pattern.
The fabric is super quality. The tassels are a lovely finishing touch.
Both items came in a lovely material bag /holder matching the runner and the serviettes. A lovely finishing touch.
They are expensive items but the quality of the material is fabulous and the way they are presented says it all. Neptune offers quality and different products.
December 3, 2025
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. The shop is amazing as are the staff they didn't hassle us , I even got a mulled wine.
Made our purchase and got a free gift. Delivery was perfect it even came early.
November 24, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.