Neptune - Southport Reviews 

134
TrustScore 5 out of 5

4.9

New Road Southport, Mere brow, PR4 6JA Southport, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... See more

Company replied

Rated 5 out of 5 stars

Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.

Rated 5 out of 5 stars

The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... See more

Company replied

Rated 5 out of 5 stars

We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Southport

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, United Kingdom

  • 01772 812812

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

2,243 reviews in the last 12 months

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Rated 4 out of 5 stars

A winner from neptune

The quality of. Items from Neptune is always top class

December 29, 2025
Neptune - Southport logo

Reply from Neptune - Southport

Hi Dennis! Thank you for taking the time to leave us your feedback. Please do tell us how we could make this a 5* experience for you. We look forward to seeing you again soon, either in store or online. Warmest regards, Scott

Rated 5 out of 5 stars

Quality dining room products.

I ordered a table runner and matching serviettes. The colour and design are perfect to go with my table and room.
A beautiful pattern.
The fabric is super quality. The tassels are a lovely finishing touch.
Both items came in a lovely material bag /holder matching the runner and the serviettes. A lovely finishing touch.
They are expensive items but the quality of the material is fabulous and the way they are presented says it all. Neptune offers quality and different products.

December 3, 2025
Rated 5 out of 5 stars

Great furniture

Great furniture, lovely staff and the delivery team (Ant&Lea) were excellent

November 6, 2025
Unprompted review
Neptune - Southport logo

Reply from Neptune - Southport

Hi there! Thank you for your great 5* feedback regarding your recent purchase and delivery team, Ant and Lee. We look forward to seeing you again soon. With warmest regards, Scott

Rated 5 out of 5 stars

A whole store of ideas

We visit our local centre in Southport area and quality is all around. The building reminds me of Chicester.

The staff are so helpful with suggestions and ideas.
we love the paint.
To say it's different is not doing the paint justice, the colours set a standard that gives the result that unique one off finish as you would expect.
colours that are imaginary thoughtful and provoking.
and always pose a question How?

so many thanks

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Grateful

Hello,
Andre and Ant delivered our cabinets to our home .They were very nice, professional and made a conscious effort not to damage walls , floors or materials while moving these items into our home .Thank you both .Your delivery was very much appreciated.

Regards,
LAH

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lead light emulsion paint

I regularly visit Neptune in Southport the staff are so friendly and very helpful. After seeing their newly painted kitchen and snug area in lead ight paint I immediately knew I wanted this paint colour in my house. Up to now I have painted my kitchen dinning area and love the colour. Excellent quality of paint and good value for money . Love it.

September 15, 2025
Rated 5 out of 5 stars

Ant and Lee delivered our dining chairs…

Ant and Lee delivered our dining chairs and seatpad for a blanket box today. They were both very respectful of our property and the items they were delivering. There was a flaw in the fabric of one of the chairs and they reassured me this would be replaced. Excellent professional service. Thank you.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service by Neptune

I recently received delivery of my Neptune Arundelle Console table delivered and assembled by Kyle & Lee. The two guys could not have been more helpful and went above and beyond in offering a first class customer service. Thank you both.

July 21, 2025
Unprompted review
Neptune - Southport logo

Reply from Neptune - Southport

Hi John! Thank you for taking the time to leave us your 5* review and for your comments about Kyle & Lee. We love reading reviews about our teams and will be sure to pass this on. We look  forward to seeing you again soon either in store or online With warmest regards. Scott

Rated 5 out of 5 stars

Long Island sofa purchase and delivery

We had our long island large sofa delivered this morning. Lee and Craig were great friendly and professional.
Having placed order at Neptune Southport with Caroline, a pleasure from start to finish.
Expensive, but would recommend it is super comfy.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service. A big thankyou to Neptune on line store…

A big thankyou to Neptune on line store for their help with my recent purchase of one of their discontinued fabrics. I was delighted to find that their last remaining 2 metres were available to me. Also, the staff in my local store (Southport) are always warm, friendly, helpful and make my frequent visits a joy! They are a credit to the company. One very happy customer.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just Love Neptune!

Love shopping at Neptune for special occasion gifts, exquisitely wrapped in one of their signature bags!
Room layouts are packed with design ideas with expert guidance from friendly staff.
Furniture and accessories are beautifully designed and crafted to a high stadard to enhance one's home.

January 23, 2025

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