Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... See more
Company replied
Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... See more
Company replied
Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... See more
Company replied
The best quality furniture! So happy with my chairs. Also the team in Webridge is excellent!! Sophie contacted me to offer support, although I made the purchase online and was very helpful for small... See more
Company replied
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
10A Church Street, KT13 8DX, Weybridge, Surrey, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't fault my recent experience at Neptune in Weybridge! The staff were lovely and very accommodating to my interior needs (shoutout to Natalie who really took the time to understand the vision for my home). Looking forward to my next visit with you all soon - thank you Neptune!

Reply from Neptune - Weybridge
Neptune Weybridge is absolutely amazing. I recommend asking for Natalie, her knowledge on interior design surpassed anyone else that ive spoken to. She is very knowledgeable and I have a wonderful home now to show for it. Thank you Natalie, I will be back for advice on my new extension next year.

Reply from Neptune - Weybridge
Nice store with lovely people. I strongly recommend to buy on it.

Reply from Neptune - Weybridge
I absolutely love the Neptune Weybridge store, I always find something I want in there, or a lovely gift for a friend. I'm a particular fan of their candles and the faux flowers are amazing. The staff in the store are very friendly and welcoming. There's always something different to see, a new flower arrangement or table setting. The store is such an asset to Weybridge.

Reply from Neptune - Weybridge
What can I say, Neptune as a company are fantastic.
I haven't been able to install the Chichester double washstand yet and still waiting for building materials which are on order and scarce due to Covid.
The marble top is still in its box so have not even looked at that. However, I know if there was anything wrong Neptune would sort it out for me. I have previously bought the bar stools in the high backs. They are wonderful as well.
Next I am going to buy the matching dining chairs for my breakfast area.
I must also say a special thank you to Charlotte who handled the sale. She was extremely professional and friendly on the phone and dealt with everything for me. I know she is on maternity leave now but hope she comes back as she is a great asset to Neptune. Thank you also to the delivery men who were equally brilliant in the way they handled such a large heavy item. Thank you.

Reply from Neptune - Weybridge
Neptune furniture is so well made and so high quality I was really blown when our bedroom side tables arrived. I now have a book case and a mirror. My first real furniture and the personal touch from Neptune was really wonderful, they kept me in the loop at all times about delivery times and on the day they rang half an hour before arriving. I really love this company.

Reply from Neptune - Weybridge
Excellent services from the staff at the Weybridge store. Very quick to respond to queries by email. Polite & courteous staff, nothing too much trouble.

Reply from Neptune - Weybridge
Having chosen my paint colours to makeover my Apartment, I placed my orders over the phone. The colours and quality of the paint are beautiful. The staff at Neptune are so excited about their products that they promote only good experiences. They are helpful too. I always say that if I were young and starting to put my home together, Neptune would be my go to store for all my home comforts! Truly.

Reply from Neptune - Weybridge
Neptune Weybridge is such a beautiful store and my favourite place for home interiors. The store is cleverly laid out with different rooms & sections, (all styled to perfection!) and so it gives you some amazing inspiration for your own home. Their products are such fantastic quality. I'm a regular customer as the Weybridge store is local to me, and the staff are always on hand - they can't do enough to help their customers, whether its a big or small purchase. Highly recommend a visit

Reply from Neptune - Weybridge
The most beautiful store, the most helpful staff & the most exquisite products. The team at Neptune Weybridge are always on hand & nothing is ever too much to ask. Such beautiful interior inspiration and such a lovely experience when you visit in store. Thank you.

Reply from Neptune - Weybridge
I can't recommend Neptune Weybridge enough - always warm welcome & a beautifully laid out store showcasing their products in rooms to give lots of inspiration. I live far from the store but always call or place my orders via email if I'm unable to visit. You can't beat the customer service of the staff and the high quality of the brand. They are always very helpful, especially the home design team. I can't wait to have a road trip so I can visit in person again soon.
x

Reply from Neptune - Weybridge
Excellent service every time!
I have purchased several things from Neptune Weybridge and the service is always amazing, the staff are very polite and welcoming. The products are really good quality, would definitely recommend.

Reply from Neptune - Weybridge
Great store and great service. Products are very well made and good quality. Love the style and slowly transforming my home to a Neptune home!

Reply from Neptune - Weybridge
We wanted to order and collect however candles we wanted were not in stock so ordered online instead. Process was fine and received delivery.

Reply from Neptune - Weybridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.