Neptune - Weybridge Reviews 

140
TrustScore 5 out of 5

4.8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... See more

Company replied

Rated 5 out of 5 stars

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... See more

Company replied

Rated 5 out of 5 stars

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... See more

Company replied

Rated 5 out of 5 stars

The best quality furniture! So happy with my chairs. Also the team in Webridge is excellent!! Sophie contacted me to offer support, although I made the purchase online and was very helpful for small... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Weybridge

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, United Kingdom

  • 01932 901 234

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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4.8

All reviews

(140)

2,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service!

Can't fault my recent experience at Neptune in Weybridge! The staff were lovely and very accommodating to my interior needs (shoutout to Natalie who really took the time to understand the vision for my home). Looking forward to my next visit with you all soon - thank you Neptune!

June 17, 2021
Unprompted review
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Reply from Neptune - Weybridge

Hi Hannah, thank you so much for your review, I will pass on your kind words to Natalie regarding your experience and we look forward to seeing you in store soon. Thanks again, Chris

Rated 5 out of 5 stars

Neptune Weybridge is absolutely…

Neptune Weybridge is absolutely amazing. I recommend asking for Natalie, her knowledge on interior design surpassed anyone else that ive spoken to. She is very knowledgeable and I have a wonderful home now to show for it. Thank you Natalie, I will be back for advice on my new extension next year.

June 11, 2021
Unprompted review
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Reply from Neptune - Weybridge

I will be sure to pass on your kind words to our lovely Natalie, thank you ever so much for your review. We look forward to seeing you again soon, Chris.

Rated 5 out of 5 stars

Nice store with lovely people

Nice store with lovely people. I strongly recommend to buy on it.

June 11, 2021
Unprompted review
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Reply from Neptune - Weybridge

And most importantly, lovely customers!!!

Thank you for taking the time to review, Chris.

Rated 5 out of 5 stars

I absolutely love the Neptune Weybridge…

I absolutely love the Neptune Weybridge store, I always find something I want in there, or a lovely gift for a friend. I'm a particular fan of their candles and the faux flowers are amazing. The staff in the store are very friendly and welcoming. There's always something different to see, a new flower arrangement or table setting. The store is such an asset to Weybridge.

June 4, 2021
Unprompted review
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Reply from Neptune - Weybridge

Hi Rachel,
Thank you so much for your review and kind words. I will pass on your comments to the girls and we look forward to seeing you again soon :)
Thanks again, Chris.

Rated 5 out of 5 stars

What can I say

What can I say, Neptune as a company are fantastic.
I haven't been able to install the Chichester double washstand yet and still waiting for building materials which are on order and scarce due to Covid.
The marble top is still in its box so have not even looked at that. However, I know if there was anything wrong Neptune would sort it out for me. I have previously bought the bar stools in the high backs. They are wonderful as well.
Next I am going to buy the matching dining chairs for my breakfast area.
I must also say a special thank you to Charlotte who handled the sale. She was extremely professional and friendly on the phone and dealt with everything for me. I know she is on maternity leave now but hope she comes back as she is a great asset to Neptune. Thank you also to the delivery men who were equally brilliant in the way they handled such a large heavy item. Thank you.

May 31, 2021
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Reply from Neptune - Weybridge

Hi Paula,
Thank you so much for your review, I will certainly pass on your kind words to Charlotte and the delivery team. I hope you manage to get your vanity installed soon, you must send us a quick snap of it in its new home!
Thanks again and speak soon, Chris

Rated 5 out of 5 stars

Neptune is a fab company

Neptune furniture is so well made and so high quality I was really blown when our bedroom side tables arrived. I now have a book case and a mirror. My first real furniture and the personal touch from Neptune was really wonderful, they kept me in the loop at all times about delivery times and on the day they rang half an hour before arriving. I really love this company.

April 28, 2021
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Reply from Neptune - Weybridge

Ah, that is lovely, thank you Claire. It works both ways, thank you for being such a great customer! Thanks again, Chris.

Rated 5 out of 5 stars

Excellent services from the staff at…

Excellent services from the staff at the Weybridge store. Very quick to respond to queries by email. Polite & courteous staff, nothing too much trouble.

April 28, 2021
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Reply from Neptune - Weybridge

Hi Janet, thank you so much for your kind words which I will pass on. We look forward to hearing from you again soon, Chris.

Rated 5 out of 5 stars

Having chosen my paint colours to revitalize my home.

Having chosen my paint colours to makeover my Apartment, I placed my orders over the phone. The colours and quality of the paint are beautiful. The staff at Neptune are so excited about their products that they promote only good experiences. They are helpful too. I always say that if I were young and starting to put my home together, Neptune would be my go to store for all my home comforts! Truly.

April 13, 2021
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Reply from Neptune - Weybridge

Hi Sandra,
I am so glad the colours worked out for you, thank you for leaving a review and we look forward to hearing from you soon :)
Thanks Again, Chris.

Rated 5 out of 5 stars

The best interior store & showroom

Neptune Weybridge is such a beautiful store and my favourite place for home interiors. The store is cleverly laid out with different rooms & sections, (all styled to perfection!) and so it gives you some amazing inspiration for your own home. Their products are such fantastic quality. I'm a regular customer as the Weybridge store is local to me, and the staff are always on hand - they can't do enough to help their customers, whether its a big or small purchase. Highly recommend a visit

April 8, 2021
Unprompted review
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Reply from Neptune - Weybridge

Hi Emily,
Thank you so much for your kind review and thoughts, we can't wait to open on Monday and see all of our wonderful customers again soon! Chris

Rated 5 out of 5 stars

The most beautiful store

The most beautiful store, the most helpful staff & the most exquisite products. The team at Neptune Weybridge are always on hand & nothing is ever too much to ask. Such beautiful interior inspiration and such a lovely experience when you visit in store. Thank you.

April 7, 2021
Unprompted review
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Reply from Neptune - Weybridge

Hi Keira, I will pass on your kind words to the team, we have the best customers too ;)
Thank you & see you soon. Chris

Rated 5 out of 5 stars

Highly recommended Neptune Weybridge…

I can't recommend Neptune Weybridge enough - always warm welcome & a beautifully laid out store showcasing their products in rooms to give lots of inspiration. I live far from the store but always call or place my orders via email if I'm unable to visit. You can't beat the customer service of the staff and the high quality of the brand. They are always very helpful, especially the home design team. I can't wait to have a road trip so I can visit in person again soon.
x

April 7, 2021
Unprompted review
Neptune - Weybridge logo

Reply from Neptune - Weybridge

Ah, what a lovely review, thank you!
We look forward to seeing you on your road trip! Thanks again, Chris,

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time!
I have purchased several things from Neptune Weybridge and the service is always amazing, the staff are very polite and welcoming. The products are really good quality, would definitely recommend.

April 6, 2021
Unprompted review
Neptune - Weybridge logo

Reply from Neptune - Weybridge

Hi Lina,
Thank you so much for taking the time to leave us a review, we hope to see you soon! Chris

Rated 5 out of 5 stars

Great store and great service

Great store and great service. Products are very well made and good quality. Love the style and slowly transforming my home to a Neptune home!

April 6, 2021
Unprompted review
Neptune - Weybridge logo

Reply from Neptune - Weybridge

Hi Louise,
It is very kind of you to leave such a nice review, be sure to show us some photos next time you come in :)

Rated 4 out of 5 stars

We wanted to order and collect however…

We wanted to order and collect however candles we wanted were not in stock so ordered online instead. Process was fine and received delivery.

March 30, 2021
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Reply from Neptune - Weybridge

Hi Alison, thank you so much! I'm sorry the candle wasn't in stock at your closest store, but it is good to hear you were able to order it online instead. Have a lovely week!

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