obviously, best product selection and service. mailing - WILL NOT allow the option to reroute delivery to be held at FED EX or UPS. these are very safe and convenient options. ALSO the 'signature requ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my package arrived, battered quite a bit and the cardboard was wet. This has been my experience of late with NAP's mail delivery: packages are in sorry shape and the clothes at risk. Inside the sw... See more
Company replied
I would love more price options rather than having to wait for the sales, also recognition of southern hemisphere as we are the opposite season when new drops are in! Otherwise, have been a client for... See more
I love their range of products, always very cool and amazing quality. The delivery is something that I have never experienced with other online stores, they are extremely quick! Every time! They have... See more
Company details
About NET-A-PORTER
Written by the company
NET-A-PORTER is the world’s premier luxury fashion destination, offering an expert selection of the biggest designers and exclusive collections, including fine jewelry, home and beauty brands. We offer the ultimate curation of new arrivals on site three times a week, plus engaging and inspiring storytelling available through our websites, shopping apps and the captivating world of editorial content, PORTER.
Our purpose is to empower women to realize their best selves through the transformative force of fashion. We celebrate and encourage individuality and the idiosyncrasies that make our global Incredible Women community rich, meaningful and varied.
Our mission is to evolve the luxury fashion experience by leading with a unique blend of expert product curations, world-class storytelling, responsibility and exceptional service.
At NET-A-PORTER, we are committed to leading meaningful positive change. Through our People & Planet platform, we are investing in a more inclusive and equitable future, and responding to environmental challenges, through innovation and collaboration.
NET-A-PORTER offers a seamless shopping experience with worldwide shipping to over 170 countries, luxurious packaging, easy returns and a 24/7 multilingual Customer Care team.
Contact info
United Kingdom
- www.net-a-porter.com
3.3
Average
8K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
2nd purchase in this e-shop
Second purchase in this e-shop, again without any problems. Quick response from customer support to my email regarding delivery time.
May 15, 2026
Unprompted review
Graduation Shoes
After looking for a pair of Christian Louboutin shoes, we found them here! Ordered and delivered next day. Packaged beautifully and securely. Would definitely recommend.
May 12, 2026
Unprompted review
Great online shop
Great online shop, super fast delivery, member’s benefits - better prices, easy exchanges/returns, trusthworthy company.
May 6, 2026
Unprompted review
Great all round shopping experience
Very efficient order, delivery & returns service. Great all round shopping experience
May 6, 2026
Unprompted review
Very fast and very good prices before…
Very fast and very good prices before everyone.
May 13, 2026
Unprompted review
Love the products which are not found…
Love the products which are not found elsewhere and the excellent service. Thanks!
May 13, 2026
Unprompted review
Reply from NET-A-PORTER
Hi Ricardo,
Thank you for taking the time to share your feedback. We’re sorry to hear you
haven’t received your refund.
Please send an email with your order number to feedback@net-a-porter.com and our Customer Care Team will contact you as soon as possible.
Best regards,
The NET-A-PORTER Team
Excellent service with the best prices
Excellent service with the best prices! Fast shipping, quick response, and a very smooth experience overall. Highly recommended!
May 12, 2026
Unprompted review
Net a Porter has a highly curated selection and great service
Net a Porter has a highly curated collection of new and emerging designers, and I always find things that work for me there. Customer service is very good if a return or exchange is needed. They ship orders quickly so no long wait times. I've been ordering from them for several years and highly recommend them.
May 6, 2026
Unprompted review
Reply from NET-A-PORTER
Hi Aarti,
Thank you for taking the time to share your feedback. We’re sorry to hear you
haven’t received your refund.
Please send an email with your order number to feedback@net-a-porter.com and our Customer Care Team will contact you as soon as possible.
Best regards,
The NET-A-PORTER Team
Very professional level of customer…
Very professional level of customer service. Quick delivery.
May 8, 2026
Unprompted review
You are my bestest 😇
May 9, 2026
Unprompted review
Wish that you can have a deal with…10
Wish that you can have a deal with Tabby or Tamara thank you
May 6, 2026
Unprompted review
Always great service and fast delivery
Always great service and fast delivery.
Nice packaging and lovely team❣️
May 4, 2026
Unprompted review
Not Helpful
Bought a top at full price. Two days later price dropped 30% off. Oder was in process. I called customer service for adjustment and was turned down!
May 7, 2026
Unprompted review
Reply from NET-A-PORTER
Hi Doreen,
Thank you for taking the time to share your feedback. We’re sorry to hear you
haven’t received your refund.
Please send an email with your order number to feedback@net-a-porter.com and our Customer Care Team will contact you as soon as possible.
Best regards,
The NET-A-PORTER Team
Horrible customer service
Horrible customer service. I bought $600 pair of sandals that did not fit when arrived. I immediately returned them in a perfect condition and in an origin packaging. Net-a-Porte rejected without valid cause. The merchant has refused to honor their return policy.
May 6, 2026
Unprompted review
Reply from NET-A-PORTER
Hi Victoria,
Thank you for taking the time to share your feedback. We’re sorry to hear you
haven’t received your refund.
Please send an email with your order number to feedback@net-a-porter.com and our Customer Care Team will contact you as soon as possible.
Best regards,
The NET-A-PORTER Team
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