netfurniture.co.uk Reviews 

227
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely first class service! Excellent, professional, friendly, nothing too much of a trouble. Delivered my order in no time , very good quality and very good after sale service. Advised on assembl... See more

Company replied

Rated 4 out of 5 stars

Good customer service re stock availability and delivery dates even during the coronavirus crisis, though a couple of chaser emails were needed. But all questions fully answered. The Ben computer de... See more

Rated 5 out of 5 stars

I purchased a granite kitchen table last year & recently noticed although it is rarely moved, the table began to wobble if leaned on even slightly. After a suggestion to correct didn't work Net Furni... See more

Rated 2 out of 5 stars

Wrong product (I wanted this item in an oak finish, so although I could get it cheaper elsewhere if I wanted beech, I chose this retailer). They were very polite and agreed they'd advertised the wrong... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

We supply furniture to make your home beautiful - huge range - Free UK delivery - call us - public and trade enquiries welcome - Kitchen, Bedroom, Dining, Office, Garden Furniture


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

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4.3

All reviews

(227)

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Rated 5 out of 5 stars

I couldn't be happier with the service!

Ive bought quite a few items from net furniture and Im extremely satisfied with everything Ive bought there! The prices are very reasonable and the furniture sent was well and securely wrapped with quick delivery. Brilliant customer service willing to help me with anything i needed; couldn't be happier! Definitely shopping here again :)

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Dressing Table

Dressing table finally arrived April 9.th, ordered in Feb but we'll worth the wait. Lovely price of furniture would definitely order from this Company again

April 11, 2021
Rated 1 out of 5 stars

Picture in website showed the console…

Picture in website showed the console table with a drawer but when it turned up the model they sent did not have a drawer. Returned for a refund

April 1, 2021
netfurniture.co.uk logo

Reply from netfurniture.co.uk

Thank you for your review

This was a genuine mistake as the image we received initially was from our suppliers website - once we were informed we arranged a collection and issued a full refund and apologized profusely to our customer

As a family run business we work hard to ensure our customers are happy. - mistakes do happen and we felt we acted professionally in dealing with the issue

We hope you will return on another occasion and as a gesture of goodwill will be happy to provide a 5% discount off future purchases

All the best
Zed - director

Rated 4 out of 5 stars

Compact & Comfy Easter Mesh Back Office Chair

After weeks of googling for an affordable ergonomic chair, I finally came across this sleek little number. Though not without some minor assembly flaws (which I will detail), this chair has definitely fulfilled it's purpose! I ordered on a Tuesday and my order arrived exactly 12 days after (on a Sunday) which I actually appreciated, as it's not typically a working day. I did have to prompt the store to send me a dispatch email a few days after I’d placed the order, and this was then provided a few days after that. Assembly may have been the least enjoyable aspect. Instructions were illustrations instead of written format, so there was a small amount of uncertainty when it came to figuring out how to do each step. The 2 most difficult stages were : 1; screwing in the Four screws underneath the seat that attached the back and arms to the seat. (TIP: use a lot of pressure to hold both parts together whilst screwing to ensure they are secure. TIP: pull arms wider when screwing in as this is how the fit is supposed to be. Ensure the holes are aligned.) AND 2; When I was putting in the wheels all but one slotted in perfectly. After about 30 minutes of trying to figure out whether I had messed it up, I flipped the chair upside down again for further examination and when I looked really closely I could see remains from the welding/manufacturing left in the hole where the final wheel was supposed to go. I had to grab my sharpest kitchen knife and chop these tiny metal bits off so that the last wheel could slot into it's hole. Very simple to do but took absolutely ages to figure out!! Anyway as a chair with tilt and height adjustments the final result was definitely worth the money paid. Not only do I really like the look of the chair, it doesn't take up too much space at all, perfect for my already packed room. I've been doing 8 Hour days in this chair working from home & I'm super pleased with all the back support I'm getting from it. Overall, so far so good, you’ll probably be pleasantly surprised if your expectations aren't rocket high.

February 3, 2021
Rated 4 out of 5 stars

Although I accepted the product which…

Although I accepted the product which is good, the delivery had left a bruise where it had been clouted on the leg edge but not really in a prominent spot otherwise aok

February 3, 2021
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Reply from netfurniture.co.uk

Thank you for your review, This is the first we have heard about the leg problem. If you want to send as an image we will try and see what we can do
thanks
zed

Rated 2 out of 5 stars

Wrong product (I wanted this item in an…

Wrong product (I wanted this item in an oak finish, so although I could get it cheaper elsewhere if I wanted beech, I chose this retailer). They were very polite and agreed they'd advertised the wrong product on their website and they never had any oak versions, only beech. They refunded me the difference I would have paid if I'd gone to a different supplier. Item itself is OK, but the central column for storing CDs is a very tight fit and sometimes difficult to get the CDs in.

February 1, 2021
netfurniture.co.uk logo

Reply from netfurniture.co.uk

Thank you for your honest review which we appreciate. At netfurniture we strive to always give our customers the best experience possible. In your case there was a mistake on the website. Once we were told about it we tried our best to rectify the situation as best we could. We hope that you were satisfied with the service you received and will visit us again in the future - all the best and take care zed - director

Rated 3 out of 5 stars

Item was paid for and two phone…

Edit: company have been very apologetic and actually gave a much better explanation of what went wrong. Initially it sounded like the right hand didn’t know what the left hand was doing. Hopefully they will be able to improve communication between themselves and their warehouse in the future. Hopefully I can order the stools in January as they look to be a good match for our kitchen.
May try again - they did refund me promptly. (Item was paid for and two phone conversations were had about colour. Then an email to say that there were none available. Despite being told there were 4.
Probably won’t try again)

December 19, 2020
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Reply from netfurniture.co.uk

thank you for your review and feedback - we always strive at netfurniture to give our customers the best experience which did not happen on this occasion
Our suppliers initially advised that they had 4 stools in stock. Unfortunately after i placed my order they had sold them already without informing us. We immediately advised the customer and issued a full refund and apology
We are only human and did our best under trying circumstances
I hope your experience will not put you off. We are happy to offer you a 5% discount off your next order. Please be in touch and stay safe and well

Rated 5 out of 5 stars

Very helpful finding me the right colour & style.

Very helpful finding me the right purple bar stools.
The first ones arrived quickly, but weren't the 'plum/purple' i wanted to match my kitchen. I spoke with Zed, who went about sourcing me the perfect colour, after sharing photos with him. He arranged collection/return of the first ones and delivered the second order within a coulpe of days, and they are perfect!
Very helpful & very quick to respond. I have no hesitation in recommending this company.

October 23, 2020
Unprompted review
Rated 4 out of 5 stars

Good Service and excellent Product

Good customer service re stock availability and delivery dates even during the coronavirus crisis, though a couple of chaser emails were needed. But all questions fully answered. The Ben computer desk is very solidly made and well finished; it took me a long time to find a ready assembled computer desk that would fit in our house in terms of dimensions and looks. One small point from an online customer: it is really difficult to find the route by which a keyboard cable can get from the keyboard tray down into the compartment where the system unit goes. But I found it at last!

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Searched for a long time trying to find…

Searched for a long time trying to find a good solid bar height table - I wanted to be able to put my own table top on it. Found the one I needed here and though Covid-19 slowed delivery it arrived in good order and we're very happy with the product.

May 8, 2020
Unprompted review
Rated 5 out of 5 stars

Great value for money

I needed a new chair so that I could work from home more comfortably. Having done a bit of research, I realised how expensive these chairs can be and then came across netfurniture. The chairs seemed reasonably priced, though I suspected I might be sacrificing a bit in quality. Anyway, I made a slight error when entering my details when I ordered which I had to sort, which was when I had my first encounter with their customer services, which were absolutely superb. Issues sorted with minimal fuss and great flexibility. From then on, the communication was excellent. The chair was delivered in the given time frame with again transparent tracking. As the icing on the cake, when the chair arrived I was thrilled to find that I had not sacrificed in quality at all. The chair represents fantastic value for money and I would highly recommend this company.

May 8, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended *****

Very smooth transaction. Items arrived within specified time and well packaged. The chairs are absolutely stunning, well made and exactly as described. Would highly recommend. Thank you!!

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great company putting the customer first

Fantastic company. Ordered a new chair so that I was able to work comfortably from home during these challenging times, placed my order and received an email the following day informing me that there was an issue obtaining the chair that I had originally ordered, was immediately offered a more expensive chair (for the same price) and it was delivered the next day. Fantastic team with the customers needs as a priority. Thank you.

April 26, 2020
Unprompted review

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