netfurniture.co.uk Reviews 

227
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely first class service! Excellent, professional, friendly, nothing too much of a trouble. Delivered my order in no time , very good quality and very good after sale service. Advised on assembl... See more

Company replied

Rated 4 out of 5 stars

Good customer service re stock availability and delivery dates even during the coronavirus crisis, though a couple of chaser emails were needed. But all questions fully answered. The Ben computer de... See more

Rated 5 out of 5 stars

I purchased a granite kitchen table last year & recently noticed although it is rarely moved, the table began to wobble if leaned on even slightly. After a suggestion to correct didn't work Net Furni... See more

Rated 2 out of 5 stars

Wrong product (I wanted this item in an oak finish, so although I could get it cheaper elsewhere if I wanted beech, I chose this retailer). They were very polite and agreed they'd advertised the wrong... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

We supply furniture to make your home beautiful - huge range - Free UK delivery - call us - public and trade enquiries welcome - Kitchen, Bedroom, Dining, Office, Garden Furniture


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(227)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Order delivered within 4 working days but unfortunately one item slightly damaged. It was replaced with absolutely no fuss and within 48 hours. Wouldn't hesitate to recommend.

October 18, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing desk

The desk itself had a few things wrong with it but nothing that wasn't easily sorted but as for everything else the delivery was fast (as in ordered on Friday and delivered on Monday fast) and the customer service was second to none.

September 21, 2019
Unprompted review
Rated 3 out of 5 stars

item was 2 weeks late

September 11, 2019
Unprompted review
netfurniture.co.uk logo

Reply from netfurniture.co.uk

Thank you for your review. Please accept our apologies. We had been informed by our suppliers that the order had been sent on time at the time of the order. Due to a courier issue the order was delayed. We had not been informed by our suppliers of the delay. Once we had been informed of the delay by yourselves we quickly arranged for the stools to be resent and they arrived quickly. We hope this experience will not put you off from ordering from us again. Please accept a 10% discount using voucher code 10pc for any future orders. Thanks zed

Rated 5 out of 5 stars

Fantastic

Just wanted to say really pleased with my purchase
Net furniture is a great company to buy your furniture from
honest company customer care first class

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

I visited the netfurniture website to order a tall table

I visited the netfurniture website to find a two person tall table. Netfurniture had many to choose from and an easy method in which to specify what we wanted. The table was made in the specified time advised and they asked what day I would like it delivered, that's a rarity.. It promptly arrived on that date well packed and easy to assemble in less than 30 minutes.

April 5, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered 3 bar tables from Net Furniture…

Ordered 3 bar tables from Net Furniture on Friday, they were delivered on the Monday, there was an issue with the wrong size screws being included in the pack (manufacturer issue) but new screws were delivered within 36 hours.

This company has amazing customer service, very attentive and fast responding, sorted out any issues we had in double quick time, I would not hesitate to recommend them, a completely honest and trustworthy company with no arguing or quibbling, a refreshing change!

Well done all at Net Furniture, you are a credit to your profession.

February 6, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I ordered a wardrobe from Net and all fine. Alas the one sent for delivery was damaged and immediately recalled and Zed kept me informed at every step.

Sadly Net Furniture were let down by the courier company and I reluctantly had to cancel the order as time was an issue.

I received a full refund - no quibbles. Zed’s communication was excellent - always answering emails quickly and I feel sorry that it was a third party’s action that forced the order cancellation.

January 30, 2019
Unprompted review
Rated 5 out of 5 stars

Delighted with my custom made bar table

I knew exactly what height and size bar table I wanted for my new apartment but could not find it in the shops. I am so pleased that I discovered net furniture. Zed is responsive both by email and phone, is great at providing advice and he steered me in the right direction to make my choice of table top. I now have my perfect bar table and it looks fantastic. Thanks Zed.

January 3, 2019
Unprompted review
Rated 5 out of 5 stars

I have been very impressed with my…

I have been very impressed with my first purchase of 4 leather dining chairs from Net Furniture.
The involvement and efforts of the company to locate exactly what I wanted was excellent and very welcome given that my original selection had been discontinued.
I would not hesitate to recommend Net Furniture and will certainly use them again for any future purchases.

November 8, 2018
Unprompted review
Rated 5 out of 5 stars

Would recommend this company

Would recommend this company! We ordered 3 kitchen stools that arrived promptly,after 6 weeks we had a problem with several split threads on one of the stools. Zed helpfully agreed to replace himself as manufacturer would only take back within 30 days of purchase. Although they were out of stock they kept in touch and the replacement arrived today. Great after sales service! Thanks

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

Have just used the company for the…

Have just used the company for the first time. Unfortunately our order was slightly damaged. Impossible to ascertain who may have been responsible for the damage but this did not matter as netfurniture did not even attempt to quibble about it. They simply requested a photograph of the damage and then arranged with the manufacturer for a replacement. We were kept informed at all times and the replacement arrived within a few days as promised. Very impressed with the service.

October 11, 2018
Unprompted review
Rated 4 out of 5 stars

good service - would recommend

Good service and would recommend! Whilst the initial item ordered that was delivered was incorrect, this was handled promptly and professionally and the correct item was delivered a week later. Good communication throughout.

September 30, 2018
Unprompted review
Rated 5 out of 5 stars

A superb company selling high standard furniture.

We recently bought a black granite kitchen table and four leather chairs from Net Furniture and have been very impressed with the dedication and service received from a gentleman named Zed. Initially he sent us samples of various granite table tops and advised us that the leather chairs we liked were suitable in matching the table and also that the placing of the chairs side by side gave adequate room with the particular table chosen. When the items arrived they were superbly packed and upon opening them we found that the quality of the furniture was of a very high standard. We only received them today and they look amazing in our kitchen and we think that they should give us many years of pleasure. We can highly recommend this company and have no hesitation in doing so. Sincere thanks to Zed who helped us with choosing our furniture right up to the actual delivery of it. A fantastic service and company!

July 17, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy

Great customer service, quick delivery and easy payment terms. Very happy with product. Would definitely recommend!

March 23, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service and on time delivery.

I was looking for a hidden office computer desk. I found a desk substantially less than competitors, I made an offer £50 less than the asking price, I received and accepted a counter offer of £30 less than the asking price. I would recommend Net Furniture.

February 19, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look