My GSD developed an intolerance to GSD Royal Canin. I researched more natural options and decided on Country Kibble Grain Free. This kibble suits my GSD. He is quite sensitive to dietary changes. The... See more
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See what reviewers are saying
NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is qui... See more
We have a kennel of active racing Siberian Huskies. As you can imagine, you feed bill, particularly in the throes of winter when they're most active, is fairly high. Cost is clearly a defining factor,... See more
NetPetShop.co.uk delivered my order the next day as promised, it was packaged well for transit. The items themselves are of really high quality and my dog loves his new food! Will be using them agai... See more
Company details
Information provided by various external sources
NetPetShop Pet Store is the best online Pet Shop for Pet Supplies. Low prices and plenty of choice. Over 5000 products in stock.
Contact info
10 Cooke Road, NR33 7NA, Lowestoft, United Kingdom
- 01502 371414
- u2us@netpetshop.co.uk
- www.netpetshop.co.uk
5.0
Excellent
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star
fantasic so happy with what i bought great service will be buying again from you realy glad i found this site has eveything your pets could need Thank you
May 29, 2012
Unprompted review
GREAT SERVICE
FAST DESPATCH AND EXCELLENT SERVICE!
THANK YOU NETPETSHOP
March 19, 2012
Unprompted review
Gone into administration
Hay everyone have you not noticed that all products have been removed from store a while ago, do not have a go at the sales customer service staff it is not there fault , just place a claim with your card company , bank or paypal , there are other people worse off than you , like those that have now no job etc , remember it is not the staffs fault these things happen to companies all time
March 14, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Terrible - Order never arrived
I ordered filters for my fish tank. I speciifically called the help line and talking to a member of staff as I needed the filters to arrive next day and wanted to know if I could get this service - even if it cost me extra in postage. I was assured that if I paid for the courier service at £4.99 then I would receive the order as goods were in stock and available to dispatch. I double checked twice with the staff member that this was the case and then logged in and placed my order.
The value of goods was not much with the total order coming to just over £25 but we are now 5 weeks down the line and I still have not received my goods or had any response to my e-mails or any luck in contacting the company over the phone!
Definately would not recommend this company and would not give them your money! I also lost one of my son's fish as a result of the lack of delivery as I could not source filters locally and ended up with difficulties in our tank! Gutted and a very upset 3 year old too!
March 14, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
DO NOT ORDER FROM THEM
If you are lucky enough to have read the reviews before ordering, do no waste your money on ordering anything from them. My order never turned up and they had already taken the money, so I e mailed as per their contact details and then I e mailed again and then for a third time....NO response! Then I tried to call them and for two whole days at any time between their "opening hours" the recorded message says that they are not open and the times they are are from and til!!!! VERY DISAPPOINTED!! and £15 worse off!!!!!
March 13, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
terrible
Do not use I ordered and never received item they dont answer the phone or reply to emails, I had to get hold of paypal to get my money back
March 6, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
TERRIBLE
DO NOT USE.
Never received goods had to get paypal to do a charge back.
Use cannot contact them by phone or email.
AVOID AT ALL COSTS
March 4, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Terrible company
Still not received order, which i ordered over a month ago. tried to contact them. phone lines ALWAYS closed. cant get through, tried emailing them, not heard back. absolutely appalled.
March 2, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
shocking company worst ever.
Do not buy from them,placed order 4 weeks ago not arrived not answere any e-mails sent,they will be bankrupt with this level of customer service
March 1, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Awful avoid at all cost!!!
Placed an order for a cat carrier and it still has not arrived two weeks on! They don't answer the phone or get back to any email.AVOID!
March 1, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Products not delivered and unable to contact. DO NOT USE
Like others I have ordered some products on the 7th February. Money has been taken out of my account, there is no confirmation that the products ordered have been sent and they have not been delivered. I am also unable to contact the company by phone and no one has responded to my emails. waste of my time making the order and now i have to try and get my money back.
DO NOT USE
February 27, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
I THINK THEYVE GONE BUST! NOT SENT ORDER, CANT CONTACT
I ordered an amount of food back on Feb 8th. Some of it came. Some of it was missing. I received an email saying the rest would come in 7 days. It didnt. Ive sent many emails and had no reply. No matter what time you call it says the office is closed for both sales & support. It also seems the website has stopped updating. Id avoid.
February 27, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
DONT USE!!!
Do not use this company! I made an order on the 7th Feb and have not had my item. They dont answer emails and you cant contact them! I am now treating the matter as fraud!!!
February 27, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Terrible does not sum it up!!!!!!!!!!
I placed my order on 5th Feb and have still not recieved! I have emailed the company many times and tried to phone, but lines are closed!! I am out of pocket and very angry. I have had to file a claim through paypal which can take another 30days!! I only wanted a bed for my doggy for gods sake.!!!!
February 27, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
In trouble?
My experience matches most of those below: order placed, money taken, goods not delivered, completely uncontactable. Have contacted PayPal in the hope of getting my money back, but who will recompense me (and the dog) for all this time and hassle?
If they are in trouble, they should say so!
February 25, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Really disappointed
Ordered a product for my daughters birthday paid for 24hr delivery, took 48hrs. Product of very poor quality, damaged first time used, teenage daughter very upset about quality and disappointed that it did not last despite first use. Return took ages to sort, poor with emails, even poorer by telephone. Did refund product and postage. Returned postage in form of cheque - do not understnd why!
Will not be using again.
February 24, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
First and last time i order from these cowboys!
Placed my order on the 10th Feb, the money has been taken from my account but no contact re when i can expect delivery. I have emailed them 3 days ago but no response as yet and after reading the reviews on here im not expecting one.
I`m really angry and will be contacting my credit card company in due course to try and claim my money back.
February 24, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
What's happened?
ordered confirmed as sent on 14th Feb..never arrived and no answer to emails or calls. AVOID!!!!!!!
February 23, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
GOOD THEN BAD..
There definitely seems to be something going wrong at NetPetShop at the moment. I ordered twice in 2 days. The first order was received within 4 working days. The second order, placed a day later, has still not been received ... that was on 11th February. Emails have gone unanswered as do phone calls (despite being during their business hours). I have noticed a lot of the negative reviews have been from around these dates, so they may be experiencing problems.
I have ordered 3 times from them prior to this batch and on all 3 occassions the service and delivery time was good.
I have just sent them a final email and if I don't get a reply by the end of this week, I will be contacting my credit card company.
February 22, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
Item Never Arrived
The item was ordered nearly two weeks ago on the 9th February 2012 and still no sign of it. I have tried phoning several time and just got a message stating that the office is closed. I have sent a couple of emails which haven't been answered and requested a full refund as the money has been taken from my bank account.
Do Not Use!!
February 22, 2012
Unprompted review
Reply from NetPetShop.co.uk
I hope that your issue was resolved in the end. We (Suffolk Group) have just taken NetPetShop over and will be relaunching the website shortly. I would be happy to offer you a discount off your first purchase with us and would appreciate it if you would amend your review in light of the situation, although I understand if you are not prepared to do this. Kind regards, James
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