The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more
Company replied
No issues at all with the website or price, but the delivery service really spoilt my experience with Nevisport. Poor tracking, delays, has it disappeared all together? But my boots finally arrive... See more
Company replied
I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.
Company replied
Company details
- Climbing Club
- Activewear Store
- Camping Store
- Men's Clothing Store
- Running Store
- Winter sport Store
- Women's Clothing Store
Written by the company
Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.
Contact info
Vermont House, 149 Vermont Street, Kinning Park, G41 1LU, Glasgow, United Kingdom
- 01397 704921
- orders@nevisport.com
- www.nevisport.com
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nevisport
Hi Stephen ,
We appreciate your kind words. We are so glad you enjoy our fashion and bargains on every visit. Thanks for shopping with us.
Kind Regards
Nevisport
Reply from Nevisport
Hi Amy,
We are delighted you are pleased with your purchase and our quick delivery. Thanks for shopping with us.
Kind Regards
Nevisport
Excellent sales team and service I purchased an item from Nevisport…
I purchased an item from Nevisport unfortunately it wasn’t suitable for me, it was an expensive item and I contacted them to explain my circumstances, all I can say is that they were absolutely excellent, they immediately gave me return postage label and I return the item which was refunded without question, I would highly rate this company and will certainly use them in future, i’ve experienced difficulty in returning items to some very major stores, but these are 2nd to none in the quality of service and professionalism. Excellent company.
May 28, 2026
Reply from Nevisport
Hi Rick ,
We are so glad to hear about your positive experience with our returns process. It is wonderful to know that we could assist you efficiently and professionally. Thank you for your kind words and for choosing us.
Kind Regards
Nevisport
Quality hiking boots used this company…
Quality hiking boots used this company before a couple of times promot service fast delivery highly recommend
April 6, 2026
Reply from Nevisport
Hi Helen,
We are delighted to hear you are pleased with the quality of our hiking boots and our prompt service. Thank you for your kind words and recommendation.
Kind Regards
Nevisport
Neveragainsport
UPDATE: resolution was not ‘swift’, as per the reply to my review. My emails have been completely ignored so I have raised a dispute with my bank.
I ordered 3 items for my partner’s birthday 30/05/2026 - 2 weeks ago tomorrow. I received the first item a few days later but have still not received the other items. I have had one communication from customer service in that time saying DHL delivered them but I have not received the items. They either need to be resent or a refund provided by tomorrow (13/06/2026) before I escalate this to trading standards and my bank. I see I am not the only one having these problems with Nevisport/DHL and if I’d have seen the reviews, I wouldn’t have ordered this present from them.
May 30, 2026
Unprompted review
Reply from Nevisport
Hi Charlotte
We are sorry to hear about the trouble with your recent order and the missing items. We understand your frustration and appreciate you bringing this to our attention. We are actively investigating this delivery issue to ensure a swift resolution.
Kind Regards
Nevisport
Great products at really good prices
Great products at really good prices. Ordering was very easy and after a minor delay 1st coat arrived ok but 2nd coat didn’t arrive and looked to be lost in the delivery system. Almost 2 weeks later it arrived.
May 27, 2026
Reply from Nevisport
Hi Robert,
We appreciate your positive feedback on our products and easy ordering. We sincerely apologize for the delivery delay with your second coat. We are always working to improve our shipping process.
Kind Regards
Nevisport
Excellent service.
Easy to purchase on line, goods as described and delivered within a couple of days. Excellent service and will definitely use again.
May 26, 2026
Reply from Nevisport
Hi Kate ,
We're glad you found our online purchasing easy and that your goods arrived quickly and as described. We appreciate your positive feedback and look forward to serving you again.
Kind Regards
Nevisport
Reply from Nevisport
Hi Russell
Thanks for taking the time to provide feedback. It's great to hear that you were happy with the value of your purchase. Thanks for shopping with us.
Kind Regards
Nevisport
Reply from Nevisport
Hi Gordon,
We appreciate your positive feedback. We are happy you were pleased with our great price and speedy delivery. Thanks for shopping with us.
Kind Regards
Nevisport
Reply from Nevisport
Hi Alex,
We appreciate your positive feedback. We're glad you liked our boots, price, and delivery. Thanks for shopping with us.
Kind Regards
Nevisport
Women’s Merrell shoes Online order…
The shoes I ordered were delivered right on time, and were packaged securely. The shoes were a present for my sister, and she absolutely loves them. Communication from Nevisport was spot on and the price was great. I will be ordering again soon. Thanks
May 26, 2026
Reply from Nevisport
Hi Tom,
We are so pleased to hear that the shoes arrived on time and that your sister loves her present. We appreciate your kind words about our communication and pricing. We look forward to your next order.
Kind Regards
Nevisport
Customer support currently lacking
Purchase and delivery experience was fine, but the product was faulty (manufacturing defect). Contacted Customer services, but still waiting on a response (day 3). Unsure how this will conclude, but currently not well.
May 26, 2026
Reply from Nevisport
Hi Simon,
We are sorry to hear about the product issue and the delay in our response. I can see that our customer care team reached out to you yesterday in order to assist with this.
Kind Regards
Nevisport
Excellent product and delivery highly…
Excellent product and delivery highly recommended and a great coat for my wife at a greta price
December 5, 2025
Reply from Nevisport
Hi Alan,
We're so glad to hear you're happy with the product and delivery. We appreciate your kind words and recommendation. Thanks for shopping with us.
Kind Regards
Nevisport
The transaction was smooth but the dhl…
The transaction was smooth but the dhl delivery was less than perfect: seemed to be stuck in a doom spiral.
May 25, 2026
Reply from Nevisport
Hi Greg ,
We appreciate your feedback. We are sorry to hear about the delivery issue and we will refer this to our shipping partner.
Kind Regards
Nevisport
Poor customer service.…
I ordered 2 pairs of Saxx briefs,1 was out of stock and I was reimbursed for the 2nd.
I returned the email asking for a second pair in alternative colour.
No reply to email, when I called customer services I was told it was a store and I needed to phone the number I was given.
Once again it was the wrong number and was given another number.This time I was told that I would have to email to get refund for postage .
I gave up and ordered another pair including postage.
As postage was a large part of the total cost this was very annoying.
May 25, 2026
Reply from Nevisport
Hi Paul,
We appreciate you sharing your experience with us. We are truly sorry for the difficulties you encountered with your recent order and the subsequent customer service interactions. We are reviewing our processes to prevent such issues.
Kind Regards
Nevisport
Easy website to use and purchase from
Easy website to use and purchase from. Delivered on time, kept informed of delivery. Best deal for my shoes. All good.
May 25, 2026
Reply from Nevisport
Hi George,
We're so glad you found our website easy to use and that your shoes arrived on time. We appreciate your positive feedback.
Kind Regards
Nevisport
Smooth and easy order process.
Ordered a new rucksack on the 23/5 @16:30 (a Sunday) and it was delivered on the 27/5 @ 14:30 by dhl, a great delivery service. The order process was smooth and easy and it was at a good price, somewhat less that other companies.
May 25, 2026
Reply from Nevisport
Hi Mike,
We are glad to hear you had such a positive experience with your recent rucksack order. It is wonderful to know our delivery service and pricing met your expectations. Thank you for your kind words.
Kind Regards
Nevisport
Product ok but delivery terrible
Delivery time was dreadful .
Contacted the carrier, told to contact seller . Did this and was told they'd contact the carrier by email so there might not be a reply from the carrier for 48hours . After that, they'd get back in touch . Also, not just Sat, Sun are counted as weekend days that don't count but Friday too .
May 25, 2026
Reply from Nevisport
Hi Janice
We appreciate you sharing your experience regarding the delivery. We understand your frustration with the communication and extended delivery timeframe. issues. With regards the delivery timeframe- all weekdays are counted, however your order was placed at 6.36pm on a Friday- therefore the first counted working day would be the following Monday.
Kind Regards
Nevisport
My boots ard great,arrived on time &…
My boots ard great,arrived on time & competitive price .
May 21, 2026
Reply from Nevisport
Hi
We're delighted you're pleased with your boots, the timely arrival, and the competitive price. Thank you for your feedback.
Kind Regards
Nevisport
Reliable shop
Purchased a berghaus rucksack at a very good price, saved 45% and with free tracked delivery
May 23, 2026
Reply from Nevisport
Hi Barry,
We're so happy you found a great deal on your Berghaus rucksack with free tracked delivery. Thank you for your wonderful feedback and for shopping with us.
Kind Regards
Nevisport
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.