NewPlattMotors Reviews 

Brilliant service. Would highly recommend. Bumped my car and they had it back to me in brilliant time. Been back for an MOT also. Girls on reception can brighten up anyone’s day!

Just used New Platt as highly recommended by my sister who has used them before. Really pleased with the service and price. Nice people to deal with.
Lyn

Fab service.
Car collected and returned. Price better than quoted elsewhere.
Highly recommend.

First time I have used this garage and I must admit I was a little concerned due to some of the reviews on here. I did chance it and I must admit I am glad I did. Very friendly lady on reception and the service and Mot was completed without any unnecessary added bills for work that possibly didn't need doing. It was also done at a very competitive price so generally very pleased. Just had one little complaint the car passenger seat and drivers carpet had what looked like soil all over it but being leather seats this was easily wiped off. The car was washed outside before returning it.

If you want your repair to take months-go here! AVOID AVOID AVOID!!!

I tend not to leave reviews but I felt like I had to make an exception when it came to this appalling company.
I honestly don’t know how this company is still running. Firstly the staff know absolutely nothing about what their job role is. They promise call backs and I’ve yet to receive a single one after nearly 3 months. After repeatedly calling to check the repair status, they tell you every lie under the sun. The admin just tell you any old story to get you off the phone. I spoke with 4 different people on the very same day and was told 4 different “stories” about the car, when in fact they hadn’t ordered a single part!

My car has been delayed over 10 times now between nov 2018 & jan 2019 with the most wild excuses you could think of.
I can appreciate that parts may be delayed etc but they tell you the most ludicrous lies.

I’m still without my car when writing this and after being delayed again due to “playing catch-up after Christmas” I’ve no idea when the con artists will return it.

If you take one thing away from this review...is please avoid at all costs. You will be dissatisfied, disappointed and frustrated from day one to day 1000 until you get your vehicle back. Just read the other reviews and you will know why to avoid!

I selected these repairers as they are Nissan approved so not unreasonably expected a decent level of service. How wrong I was. They did nothing they promised and never return calls as they say they will. When you speak to them the story and excuse's for incompetence changes every time. The Manager Steve will not take your calls or return same. Because they did not do what they promised I insisted on return of my partly completed vehicle about which they ransomed me to paying the excess. Ask yourself what decent company would do that to a customer. I asked to speak with the owner but seemingly that was not possible which is odd for a supposed family business - is this the kind of company you would trust with your vehicle repair !!!

Through my insurance I was passed to this company - newplatt motors (franchise of fix auto). This company is the most unprofessional company ever. In 2017 my car was eventually returned but not repaired correctly. It was then established that the employee from newplatt motors who had returned my "not repaired" car was driving my car back to the body shop erratically. After various emails to and from newplatt and then to fix auto I received communication from the head office at fix auto informing me the staff member had been dealt with through the disciplinary procedures set out by "fix auto northwhich" I was then also informed from the head office of fix auto that any damage to my vehicle as the result of erratic driving would not have been caused as "modern engines are designed so they cant be over revved" It was stress for a number of weeks and was offered £50 compensation. I declined as it was insulting. I walked away as I was disgraced. In Oct this year I have fought for nearly 4 weeks for a receipt for the £350 which I paid to "newplatt motors" for excess. I have spoke to staff at the repair centre and been lied to. The receipt never arrived. I formally complained to fix auto head office and to my insurance in 2017 and once again today to fix auto. Fix auto emailed a receipt today . The email was cold with no further apology whatsoever!

so.... I had an accident, Budget insurance passed me to the underwriter AXA. Axa took my car to Fix Auto (New Platt Motors) Norwhich,

I have a long list of reasons why you should avoid these guys.

Summarised by :

1 - They are Liars
2 - Never call back
3 - Didn't fix car correctly

so.. after week after week i call and no update no call backs, then im told car has been fixed and sprayed awaiting parts.. week later turns out parts not ordered. then week after parts ordered out of stock. then parts arrived and fitted. At this point im told care will be returned to me then it wont as parts not arrived... even though i was told they had been fitted.

AXA got in touch once i complained - turns out after 4 weeks FIX AUTO invoiced AXA and they paid! upon a visit to the site my can had not been sprayed as advised and was infact in pieces on the floor..

after weeks of complaints bonnet not fitting, budget parts fitted badly and having to be refitted, it failing and external assessor inspection! the car has now finally been returned to me..

14 weeks to fix the bumper and bonnet.!

totally unacceptable, the cant be trusted to tell the truth or call you back or infact fit the correct parts to your car.

AVOID THESE COWBOYS AT ALL COSTS

Excellent service. Competitive prices. Friendly and reliable. Would definitely recommend them.

Booked these cowboys through Clickmechanic. Firstly, they didn't turn up on the day they were booked so the site allowed them to book the job the next day despite my reservations. The receptionists are compulsive liars and unhelpful to say the least and will not call you back. Car collected and six hours later asked if my car was ready. Apparently they were having issues removing the clutch master cylinder and I might not get it back that day, despite me telling them I needed the car to go on holiday. Miraculously, 30 minutes later, I was told I could collect my car. As the replacement of the cylinder is a 2-3 hour job I was sceptical. Driving down the M6 the next day, all was well until I suddenly couldn't select any gear. Fortunately managed to get to the side and a few minutes later could select gears again. However, I believed the car not to be safe and had to reschedule my holiday. Garage picked up car next day and surprise, surprise can't find anything wrong. I suspect they have finally fixed the issue and are not admitting any liability. Unfortunately can't give 0 rating.

Fantastic repair carried out on my Vauxhall Corsa repair turn around was quick and with great quality. Many thanks to Alan, Steve and the team.

This garage has completely destroyed our confidence in approved, vehicle accident repairs AND Covea, the Insurers. My daughter's new LandRover has taken 15 weeks to repair. During this period, the NewPlatt Motors staff have often been rude and unhelpful and on at least 6 occasions have deliberately not returned calls whilst stalling to respond. It is reasonable to ask about delays (over 15 weeks in total) and it is reasonable to be polite and patient when dealing with professionals, and we were. This garage, however, made excuse after excuse. "Can't get parts, car needs valeting ((4times)), will be delivered today" ((3 times)) this was 5 weeks ago after we had already waited 10 weeks. They had my daughter in tears during many conversations and we have now got back a vehicle which has inexplicable cosmetic damage and a bonnet which was bent and misfitted. We asked what had happened here and the response was "it's your word against ours". "You have opened the bonnet and bent it". The panel stains and scratches, which were not there when they took the brand new vehicle, are "wear and tear and nothing to do with us". This was a brand new vehicle. This complaint is now being assessed by the Financial Ombudsman. The insurer, Covea, is also reviewing the case after deflecting complaints about the garage, time after time but now accept "it has all been badly handled". Our latest dealings with the garage have found them point scoring with sarcasm and a callous disregard for the customer (" it's your word against ours"). I repeat, 15 weeks to effect repairs and then disasters at the end point with 4 more sensor faults, rear axle problems, upholstery stains and runny, dripped yellow chemical on the upholstery, re-used damaged parts and a bent bonnet is hard to comprehend but this is what has happened to us because Covea recommended NewPlatt Motors. There was a couldn't care less, disprespect for their customers brand new vehicle. This is totally unacceptable and needs to be reported here on Trustpilot. We may have to take this much further. NewPlatt Motors' website shows glossy professionals - their approach to our repairs shows something quite different. ALL the facts in detail have been forwarded to the Financial Ombudsman AND to Covea, the insurers. I will update this review when we hear the outcome. Please don't let this happen to you. This review has been passed by Trustpilot to NewPlatt Motors via email. I sent 14 emails (via auto resubmission) to this garage at the start asking for explainations but I was notified that they were all but one rejected? Strange that? What do you think?
Update: The Financial Ombudsman has recommended a significant compensation having found in our favour. It will remain to be seen whether Covea comply - and I will report that here when it happens. Final UPDATE 09 04 2016: The Financial Ombudsman has today awarded us a (binding) considerable increase in compensation for the upset caused by Covea Insurance and NewPlatt Motors. I would advise anyone reading this to stand up for honest justice and always make sure that the truth prevails. We are accepting the decision. If this is the first time senior management at NewPlatt Motors have seen this complaint then that is because you have systematically ignored this whole saga from start to finish. It may be worth you looking into this complaint as the sweetness and light that is radiated by your website isn't, in practice, all it seems! You might also want to speak to Covea Insurance?!