The new urban hats website was found my browsing the web. The website is very informative and user friendly. The free delivery and free returns is great, as hat sizes can vary. I purchased a kangol 50... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Totally impressed with the service I recevied from NewUrban Hats. A question I had regarding the availability of a particularly rare Kangol cap was answered in an extremely short amount of time. (I'm... See more
I bought a hat for my son from New Urban an online company. What fantastic customer service they provide. I ordered it on a Wednesday and emailed them the following Monday because I was concerned... See more
Service fine, delivery, etc, but the hat only came in one size and it was too huge for my average sized head, so had to alter it - the point of the exercise.
Company details
Contact info
3-5 Fashion Street, E1 6PX, London, United Kingdom
- 020 7100 9637
- sales@newurban.co.uk
- www.newurban.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and brilliant product.
The hat arrived for my husband in really good time just a few days. It was well packaged. The hat is a decent quality and fits perfectly, We are pleased with the product, we would reccommend this company and on the one occasion we used them the product/hat too.
Efficient
I rate NewUrban highly. They dispatch very quickly - which is just the way I like it. I have referred them to people who comment on how much they like my hats. Absolutely and without hesitation would I recommend NewUrban.
Great service!
Ordering was easy, my hat arrived quickly and was well packaged for the journey. Would use again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








