We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... See more
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Review summary
Created with AI, based on recent reviews
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I began a project with New Wave back in 2019. The doors arrived on time a perfectly sized as per the order details. There were plenty of options including: the colour, glazing spec, and integral... See more
Company replied
From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantas... See more
Company replied
We are the envy of all our friends with bifold doors installed. We love showing off our New Wave Doors! With space restrictions inside and outside, and after seeing and speaking to their team at a... See more
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Company details
Written by the company
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Contact info
18 Clothier Road, BS4 5PS, Brislington, United Kingdom
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4.5
Excellent
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with the locking…
Had a problem with the locking mechanism, we live in Suffolk so just had the doors delivered and had our own installer. Anyway phoned customer service who asked for a video and then some pictures, came back to me with what to do. Got our installer to pop by and what they explained he done and all fixed.
Robyn was very helpful even though we are still in a bit of a mess and I couldn’t find our paperwork she sorted everything without insisting on me finding it.
Great service
April 15, 2024
Unprompted review
Reply from New Wave Doors
Dear Dianne
Thanks for taking the time to leave us this review. We try to make our customer's experience as easy as possible and your review reaffirms the work we put in on that front, so thank you!
You know where we are if you need anything else.
Kindest Regards
Customer Service Team
Slide doors with a difference…
Procurement through to installation with the New Wave Doors team was excellent.
Fantastic doors.
I do not hesitate to recommend.
April 5, 2024
Reply from New Wave Doors
Dear Allan
Thanks for taking the time to leave us this review, it really does reaffirm all the hard work our entire team has put into improving our product and customer's experience. I'm so glad you have been able to experience this first hand!
Thanks for choosing New Wave Doors for your project.
Kindest Regards
Customer Service Team
Very Happy
Had a great experience from pre-order through to install with them. Very happy with the product and first class service.
April 10, 2024
Unprompted review
Reply from New Wave Doors
Dear Customer
Thanks for your review, i'm so glad your happy with everything!
Please don't hesitate to reach out should you need help in the future.
Kind Regards
Customer Service Team
Great doors
Great doors and helpful staff, made sure we measured correctly and discussed options well. Delivered within 3 weeks of order and fitted by knowledgeable guy, who seems to have done good job.
I prefer the appearance to bi-folds as no hinges etc and open really smoothly.
April 3, 2024
Reply from New Wave Doors
Dear Richard
Thanks for taking the time to leave us a review. I'm so glad you're happy with everything!
It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door.
Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
The door looks beautiful
The door looks beautiful! I can't stop opening and closing it just for fun!
March 20, 2024
Reply from New Wave Doors
Dear Valentina
Thanks for your review, i'm so glad your happy with everything!
Please don't hesitate to reach out should you need help in the future.
Kind Regards
Customer Service Team
Excellent customer service
Excellent customer service, with a great product. Our customer was delighted with the product, having been disappointed with his options on a bifold for opening choices. Fast and efficient communication. Many thanks
March 1, 2024
Unprompted review
Reply from New Wave Doors
Dear Lee
Thanks for taking the time to leave us a review. It's great to hear that, both, you and your customer are impressed by the product, It's always a good day for us when we know one of our customers has experienced, first hand, some of the many benefits a New Wave Door has over a bi-fold door. Your review reaffirms the work our entire team put in on a daily basis to ever improving our product and our customer's experience, so thank you for that.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Definitely recommend!
Really happy with the doors, we did have an issue with one dropping down slightly making it difficult to open (new build) but this was sorted quickly on the first visit and it's worked perfectly ever since.
March 2, 2024
Reply from New Wave Doors
Dear Georgia
Thanks for sharing your feedback with us, its great to hear your happy with everything!
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
All round good experience
The patio doors are superb and exactly what we had hoped for. Communication from the company was excellent throughout the whole process from sales to ordering to installation (it was also done very quickly once we committed to the order). The installers were very efficient, polite and helpful.
March 6, 2024
Reply from New Wave Doors
Dear Peter
Thanks for your feedback, it's great the team and product have left such an impression on you! I'll be sure to pass on your compliments to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
warranty repair
Had minor settlement of the doors about 8 months after installation. Sorted out under warranty. Arrived on time, diagnosed the problem quickly, doors are as good as new. Great after sales service.
March 8, 2024
Unprompted review
Reply from New Wave Doors
Dear John
Thanks for your kind words, it's great the team and product have left such an impression on you! I'll be sure to pass on your compliments to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
I’ve had a very pleasant experience…
I’ve had a very pleasant experience dealing with New Wave Doors. Phone calls were answered quickly and I always knew who I was talking to. Service is friendly and the process happened to be much quicker than expected. Installation team was professional and efficient. The only disappointment was that the doors can only be opened fully to the same side as the master door. I didn’t know that. Everything I read about the doors was suggesting flexible options. Other than that I’m very pleased.
March 6, 2024
Reply from New Wave Doors
Dear Tuuli
Thanks for sharing your feedback with us, we're so glad the team were able to leave such an impression on you - i'll be sure to pass on your kind words to everyone involved.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
New Wave Doors are a serious option.
we were interested in New Wave Doors because we liked the look of them and how they worked. My concerns were around how weatherproof they were. We were close enough to visit their showroom and have a proper look! The doors were well made and, Living in a wet and windy Welsh hill vilage, they looked pretty sturdy. NWD have been great all the way through, I'm self building and was a little erratic with my requirements (and measurements), but felt supported right up to the "are you sure?" date. Installation team were friendly and professional . The doors look great!
I'm genuinely impressed with my doors, we've had 3 months of weather, (Dec, Jan, Feb) and they've been bombproof - well, weatherproof. I feel like further support would be available if needed. NWD are an excellent option.
March 6, 2024
Reply from New Wave Doors
Dear Steve
Thanks for sharing your feedback with us. it's great to hear our product and team were able to leave such an impression on you! We do try to go above and beyond when it comes to the service we provide our customers, both before and after the installation, to ensure they feel as comfortable and safe as possible and review reaffirms the hard work we put in on this front, so thank you.
You know where we are if you ever need anything else.
Best Wishes
Customer Service Team
Great service
Zoe has been very helpful every step of the way - for me I personally like the friendly/family non corporate approach
She was open and honest about cost and what would look best without over selling
Can’t wait for the finalised product
March 4, 2024
Reply from New Wave Doors
Dear Kelly
Thanks for taking the time to share your feedback with us, i'll be sure to pass on your compliments to Zoe, i'm sure she'll be delighted!
Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
The product is very good and well made…
The product is very good and well made and the service department when I needed to contact them were very responsive to a minor issue that we had with a faulty glass unit it was promptly replaced overall I am very satisfied with this company and their product and I would recommend their product to anyone
March 2, 2024
Reply from New Wave Doors
Dear Bob
Thank you very much for your kind words.
The doors really are amazing aren't they! I'm so glad the team were able to leave such an impression on you and i'll be sure to pass on your compliments
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Such a great company to deal with
Such a great company to deal with. Their doors are fantastic. Expertly fitted by Connor. It was really easy dealing with them. The doors look great. I would definitely recommend them.
February 13, 2024
Unprompted review
Reply from New Wave Doors
Dear Chris
Thanks for leaving us a review. It's always a great day for us in the office when we know our team's effort has left this kind of impression on a customer. Your review reaffirms the work we all put in on a daily basis to ever improve our customer's experience and product.
Thanks again for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
From the offset New Wave were…
From the offset New Wave were informative and transparent, a very simple way of ordering bespoke and high quality doors, we could not have been happier from start to finish, the doors themselves are installed and receiving great feedback, particular thanks to Zoe and Claire who have been so efficient and helpful.
February 28, 2024
Reply from New Wave Doors
Dear Morgcambells Limited
Thanks for taking the time to share your feedback with us!
I'm so glad Zoe & Claire were able to lend a helping hand when and where ever needed. I'll be sure to pass on your compliments.
So glad you're enjoying the doors , thank you for choosing us for your project. You know where we are if you ever need anything.
Kind Regards
Customer Service Team
Fantastic customer service
Fantastic customer service. Zoe and Claire couldn’t be more helpful - and a quality product to back this up… thank you New Wave Doors!
February 27, 2024
Unprompted review
Reply from New Wave Doors
Dear Johnny
Thanks for taking the time to share your feedback with us, i'm so glad everything was to your liking and the team and our product have left such an impression on you! We always prioritise the quality of our product and service and it's great to hear that you are experiencing this first hand.
Thanks again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Great Product and service with every…
Great Product and service with every door we have ordered for our customers
February 27, 2024
Reply from New Wave Doors
Dear Window Monkey
Thanks for leaving us a review. I'm so glad you're happy with the product and service from us, it's also great hear that your customers seem to be loving the product as well.
Thanks again for continuing to choose New Wave Doors, we love working with you.
Kind Regards
Customer Service Team
Thanks to all at New Wave Doors
Thanks to all at New Wave Doors. Extremely helpful, excellent customer service. 5 Star. Great Doors too.
February 13, 2024
Unprompted review
Reply from New Wave Doors
Dear Swytch
Thanks for sharing your feedback with us, i'm so glad the team and our product have left such an impression on you!
We try to make our customer's experience as easy as possible and your review reaffirms the work we put in on that front, so thank you!
Thank you for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Amazing customer service
Amazing customer service! When I bought a set of New wave doors, second hand, I lost some parts in transit. Robyn and Claire who dealt with my enquiry of spare parts were brilliant and a pleasure to deal with. Communication was excellent and they did an excellent job of helping me out, contacted me when they said they would, and I didn’t even buy the doors from them! All in all a great experience with their customer service team.
February 5, 2024
Unprompted review
Reply from New Wave Doors
Dear Rob
Thanks for sharing your feedback with us, i'm so glad the team and your experience left such an impression on you!
We try to make our customer's experience as easy as possible and your review reaffirms the work we put in on that front, so thank you! You know where we are if you need anything else.
Kind Regards
Customer Service Team
Fantastic experience from New Wave
Fantastic experience from New Wave - the doors are brilliant, the lads who fitted them couldn't have been more helpful and the owner, Claire, is an absolute star!
January 23, 2024
Unprompted review
Reply from New Wave Doors
Dear Customer
Thanks for taking the time to share your feedback with us, i'm so glad everything was to your liking and the team and our product have left such an impression on you! I'll be sure to pass on your compliments to everyone involved.
Thank you for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
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