NewWay Car Hire Ireland Reviews 

890
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the smooth, hassle-free rental process, transparent pricing models, and all-inclusive insurance packages that keep overall travel costs completely straightforward. People love the exceptionally friendly team members and the convenient airport pickup locations that let travelers easily bypass frustrating shuttle bus rides. However, some customers also noted issues regarding the condition of certain vehicles, specifically mentioning cleanliness concerns, worn interiors, and older cars with high mileage. A few other people also felt that unexpected mechanical problems, dead batteries, or frustrating waiting times during vehicle pickup negatively impacted their overall trips.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick and efficient pick-up and drop-off... See more

Product

Consumers find product to be ambiguous, reflecting a wide variety of experiences with the vehicles. While... See more

Price

People report positive experiences with price, emphasizing competitive rates and transparent, all-inclusive... See more

Staff

Clients share positive opinions on staff, frequently describing team members as friendly, professional, and... See more

Location

Reviewers highlight ambiguous aspects of location, as experiences with pickup and drop-off spots vary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Straightforward and easy All inclusive and able to use debit card We had our car within a few minutes from arriving at Dublin airport and then checking back in was super quick and straight on the... See more

Rated 5 out of 5 stars

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to fin... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(890)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have rented many times from newway…

I have rented many times from newway and have always a great experience. It is hassle free with all fees incorporated in the price and no credit card deposit. I fly to/from dublin airport and it’s always been easy to pick up and drop off. Staff are super friendly and helpful too.

March 2, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful 5-Star review!

Rated 5 out of 5 stars

Pickup & drop off are seamless

Pickup & drop off are seamless. Having all inclusive insurance included in the price is fantastic!

February 25, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Jenny. We are so happy you enjoyed your rental experience with us!

Rated 5 out of 5 stars

Very good

Hiring a NewWay car was easy at Dublin airport. The car itself was absolutely perfect for our purposes and not too expensive. I would definitely recommend!

February 21, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Maija,
Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

From start to finish was very smoothly…

From start to finish was very smoothly done! Lovely staff best value for money no ludicrous deposit required! Highly recommend

February 17, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks, Phil! We appreciate your wonderful review and 5-star rating!

Rated 4 out of 5 stars

Good quality service

Easy to book, collect and drop off again. Very helpful and explained everything at the collection desk. Reasonably priced. They lost a star because I ordered and paid for an automatic car and got a manual.

February 9, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Rover,

We are happy to hear that you enjoyed your rental experience. But, it is unusual that you did not receive the car that you reserved. Please email your rental agreement number to care@newway.ie so that I can investigate this further for you.

Rated 5 out of 5 stars

I use NewWay on a regular basis…

I use NewWay on a regular basis when I return to Ireland.
They always provide an excellent service and are reasonably priced.

February 17, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Tom. We appreciate your kind words and 5-Star review. See you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Pick up at Dublin airport was quick, with none of the usual attempting to sell extra insurance cover. Nice, clean car. Had a problem with the key fob battery soon after pick up, but my enquiry was quickly answered and no further problems thereafter.
Drop off was easy and fuel deposit was quickly refunded afterwards.
Would definitely use NewWay again.

February 2, 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thanks, Tracy! We're so happy you were pleased with your rental. See you soon, hopefully!

Rated 4 out of 5 stars

No Airport terminal pick-up

Good service but no terminal pick-up.
Every time prior to this trip I had terminal pick up which was one of the reason for using New Way.
I had not factored in the additional time for pick up and drop of plus bus transfers.
This is the main disappointment with the most recent hire.

February 8, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi James,
Unfortunately, terminal pick up can no longer be guaranteed.

There is limited space at the terminal and the spaces are allocated by the Dublin Airport Authority. We will do our best to provide a car on site but due to these constraints, we can’t guarantee it.

We run frequent shuttle buses to the pick up area which is only a short distance away & pick up should not have any undue delays.

Rated 5 out of 5 stars

Staff very friendly, no hidden costs. Good value

Staff very friendly. No hidden costs. They took a deposit for the fuel which was returned to me after I returned the car. It was much easier dropping the car back as there were choices as to where to drop it. We chose to drive back to the terminal which was much easier than the returns areas that the other offered

February 8, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Dara. We appreciate you!

Rated 5 out of 5 stars

Good service, less stressful decision making

I’ve used NewWay at Dublin airport 5 or 6 times and I wish all car hire/rental experiences were like NewWay. The simple thing of all inclusive takes away the stress of decision making (worried you didn’t buy enough insurance, worried you’d been sold unnecessary insurance) and actually makes the interaction with staff much more pleasant. I’m a great fan

February 6, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Matthew,
Thank you for taking the time to share your experience and for your wonderful 5-Star review!

Rated 5 out of 5 stars

Always a pleasure!!

Always a pleasure to hire a car from New Way. Professional and friendly staff no matter what terminal. Excellent prices. Highly recommend if you need a hire car in Ireland there is no only else to go to.

February 4, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Andrew, for your kind review and 5-Star rating. We look forward to seeing you again!

Rated 5 out of 5 stars

Definitely the way to go

Renting is affordable, and the all-in packages make it stress-free. Most of all, the staff are excellent and so helpful

February 5, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Brendan,
Thank you so much for your 5-star review of NewWay!

Rated 5 out of 5 stars

Exactly what I want and need and exactly what I purchased

I've used New Way many times. Totally hassle free with no haggling and stress on arrival. On return I parked my car beside the short stay carpark, dropped my keys into a letterbox on reception and went on my way. Exactly what I want.

January 28, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Damien,

Thank you so much for your 5-star review of NewWay!

Rated 1 out of 5 stars

Scammed me out of money!

I booked a car the day before on their website with an online card. However, when I attempted to pick up the car, they refused as I needed to have a physical card. This I have no problem with, but they're refusing to give me a full refund and charging me the cancellation fee, even though they cancelled my rental.

January 21, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Alex,
We outline our payment requirements, and cancellation policy within the terms & conditions agreed to at the time of booking.

Rated 5 out of 5 stars

Always a pleasure no hidden fees

Always a pleasure , so fast so simple , no stress of worry about added fees

Highly recommend
Rocky is the most amazing lady & terance is a gentleman always goes out of the way to help
Xoxo

January 31, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Stacey,
Thank you for your 5-star review of NewWay!

Rated 5 out of 5 stars

Brilliant breath of fresh air

Brilliant breath of fresh air, hope the no nonsense approach to car rental is tge making of your company

February 1, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Robin,
Thank you for your 5-star review of NewWay!

Rated 5 out of 5 stars

A++++++++ service

A++++++++ service at the desk, car was perfect and good quality. Finally a rental company without weird explanation of insurance offers, what does not make me thinking, if my other insurances are valid or not, should I take the broker's insurance, etc. Simply straight to the website, book and pay all in one! Thank you!

January 27, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi there,

Thank you so much for your amazing 5-star review of NewWay. We really appreciate it!

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