NewWay Car Hire Ireland Reviews 

Avoid this company.

I prepaid €131 for a 2-day rental and was required to leave a fuel deposit of over €202. On return, the company deducted an entire extra day's rental (€65.50) from that deposit based on an alleged delay of less than one hour.

The problem? Their timestamps do not reflect when I actually had possession of the vehicle.

They claim my rental started at 14:02, but at that time I had only been given paperwork and instructed to take a shuttle to the rental facility. My Google Timeline shows I did not even board the shuttle until around 14:20, and only then could I collect the keys.

On return, I parked the car before 15:00 and have timestamped photos to prove it. Due to a lack of clear instructions, I then had to find the return desk and hand over the keys. Despite this, they treated the key handover time as if I had continued using the vehicle.

So the company charged me for a full extra rental day based on what they themselves say was a delay of less than an hour, while ignoring evidence that I did not actually receive the car at the time they used to start charging me.

Extremely disappointing. It feels less like customer service and more like finding reasons to keep part of a customer's deposit.

I would strongly advise to avoid using NewWay Care Hire at all costs. My recent experience with them completely disrupted my trip, cost me extra money out of pocket and exposed a shocking lack of customer support.
I was handed the keys to a rental car that was not well maintained and had a damaged tire. I tried calling NewWay multiple times across different days and times and they never picked up the phone. Not once. It took over an hour and multiple calls just to get a roadside assistance technician to come out and inspect the car, leaving me stranded for hours. I had to pay for the tire replacement entirely out of my own pocket and research a location on my own with little internet available during travel, wasting both time and money. It has been weeks and NewWay still has not refunded me after sending multiple emails and being approved for such refund when dropping off the car.
This company doesn't care about customer SAFETY, nor following their agreement. You would think after overpaying for all insurances that you would be in safe hands, however, if an issue occurs during your travels, you are left on your own.

I highly recommend using NewWay Car Hire. The entire process was straightforward and hassle-free. There were no surprise fees or additional charges when I picked up the car, and their pricing was fair and competitive. The experience was both convenient and cost-effective. I would definitely use them again.

I booked a car with Newway and it will be the last time doing this. They advertise they are in dublin city centre but they are over 6 km away.
The confirmation email was showing the location next to EPIC so we travelled to this location just to find out that they are not there at all. After calling the office they told me the pickup location.
We had to pay €20 for a taxi to take us there.
When we arrived we complained about this experience and asked if there is anything they can do for us to rectify this error by the company but the line manager has done nothing just telling us to contact the customer service to complain and after few emails they have done nothing.
I would avoid this company at any cost.

Collection and return of car was very easy. Car was clean. Staff at the counter were helpful and friendly

Great prices
No ridiculous deposit
Staff very polite and helpful in dublin
Thoroughly recommended

Very fast very easy all incluses , the car pick up is very easy with a good information and the return is so easy ….. thank you

Absolutely great to be able to rent a car for a whole week, with insurance included, and without having to pay a huge balance on a credit card for it. It's actually much better value and transparent. I had originally booked through my flight app, for another company, but didn't trust the wording of the confirmation email, so I called them and found out I would have to pay 2000 Euro as a deposit. I had rented with New Way before, so I cancelled my booking and booked with them instead.
Their service is really good, very friendly staff when you pick up the car (not so much on return) but overall a good experience. My only small gripe would be that they only put water in the window washer (there is probably good reason for not doing this?) and nothing with a grease solvent so it was sometimes hard to see out the windows as they were not so clean. Otheriwse, everything is seamless, from booking to collecting the car.

Super easy to book a completely stress-free car hire from Alaska, USA! Everything is included, nothing billed at pickup or drop off - no trying to upsell us at counter, which was very refreshing! Our vehicle was nice and comfortable, as well. We had a Suzuki S-Cross and the only negative was it’s a bit big. This made for some anxious moments on very narrow country roads in Northern Ireland. But that was user error and not a fault of the car.

Rent the smaller vehicle you can comfortably fit in with your stuff and you’ll do fine on the smaller roads.

When we come back next summer, NewWay is my first stop when planning. Thank you for your excellent rental policy, kind responses to my query emails, and for the friendly staff upon return.

This is my second time using New Way and both times that experience was seamless. However, I want to give special mention to the wonderful Louise at the Shannon desk, who went out of her way to resolve a distressing issue for me. She was magnificent! I will be back!

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water temperature light came on (orange, not red) and a message saying to check the oil level: it was below the minimum. I had to buy the oil and add the correct amount (but I was reimbursed). I can't be the customer to have to do this, especially with 8 days of driving and a lot of kilometers to do in remote areas of Ireland.

Really smooth process. It may have been a little more pricey than other companies but the fact that everything was covered in the price just puts your mind at rest that bit more as oppose to what I read about other companies charging expensive extras for insurance etc. Staff were helpful and efficient. Great car. We got one of the smaller ones but was big to us with our smaller cars back home! Was so economical and a nice smooth runner. Great service

It was easy to collect the car, easy to find it withing the airport, good value, good insurance. Top 10 for me. I will never use any of the other ones again.
thank you
mamen

We rented from Dublin Airport at NewWay with zero problem.
Damien was awesome!!
He helped us out both times renting even when our plane landed early, he helped us to get our car with no fuss. We Highly recommend NewWay!
We happened by chance to find a YouTube review on them and how in comparison to their competitors charging insurance or having to get proof of, NewWay was hassle free and fast!

Excellent service I use them all the time could not recommend them enough.

The car was what we expected. Full coverage reduced stress and when we did have a problem our call was answered.

The website was comprehensive and easy to use.
Staff were professional and overall great experience

The car was clean, functional and from there the same category as the one initially rented (surprised nevertheless not to have been warned of the change of brand and model) a slight technical problem of light (which happens) but the responsiveness of the team was there .. taking into account and fast and effective return

BEWARE! NOT 24/7 ROADSIDE ASSISTANCE AS ADVERTISED. IF YOU ARE IN AN ACCIDENT YOU ARE ON YOUR OWN!!!

I rented a car from NewWay at the Dublin airport. Easy to check in. Got the keys and was on my way. However, I was involved in an accident and the car was totaled. I was left in the middle of an intersection and called the “AA” number that the gentleman at the reception desk told me to call.

NewWay advertises “24/7 worry free roadside assistance. Boy was that a JOKE! Absolutely FALSE advertisement. The numbers on the paper the guy at reception gave us would ring and ring and ring and just say “no one is available goodbye.” I tried Avis and Budget’s as well as on the sheet he gave us they seemed to be affiliated with NewWay. I also took notice to the guy at reception calling over to budget to see if they had a certain car when we checked in. Mind you, I was trying to figure this out as I am staring at my totaled rental in the middle of an intersection with cars wizzing by in a foreign country.

NewWay, Budget, and Avis NEVER answered any calls that night.

When we googled “AA” (their version of triple A in USA) and called the number, they had no idea what to do and they could not get us a tow truck. THIS IS WHAT THEY TOLD ME TO CALL FOR 24/7 ROADSIDE ASSISTANCE. What do I do at this point? Extremely stressful. But the advertising shows “24/7 worry free roadside assistance.”

We ended up calling Garda (Police) and they came out and called us a tow truck. They were the most helpful out of this whole experience. Shout out to them for making it better for us.

Over the 3 hours after the accident I tried calling NewWay, Avis and Budget 35+ times. All the same. “No one is available to take your call goodbye”

The next morning I ended up calling a bunch of different budgets around Ireland and finally got someone to answer the call.

Extremely, extremely stressful and false advertisement. I will NEVER be using this service again.

Oh and the real kicker is 14 hours after the AA couldn’t tow us they called and asked if I still needed a tow. WOW!!!

Went to Dublin, Ireland for the first time to have a 3-days roadtrip. Everything went smooth with Newway. They not charge extra like the sixt , avis or hertz with high insurance extra payments. I will rate newway 10/10!! Thanks from Norway