NewWay Car Hire Ireland Reviews 

888
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the smooth, hassle-free rental process, transparent pricing models, and all-inclusive insurance packages that keep overall travel costs completely straightforward. People love the exceptionally friendly team members and the convenient airport pickup locations that let travelers easily bypass frustrating shuttle bus rides. However, some customers also noted issues regarding the condition of certain vehicles, specifically mentioning cleanliness concerns, worn interiors, and older cars with high mileage. A few other people also felt that unexpected mechanical problems, dead batteries, or frustrating waiting times during vehicle pickup negatively impacted their overall trips.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick and efficient pick-up and drop-off... See more

Product

Consumers find product to be ambiguous, reflecting a wide variety of experiences with the vehicles. While... See more

Price

People report positive experiences with price, emphasizing competitive rates and transparent, all-inclusive... See more

Staff

Clients share positive opinions on staff, frequently describing team members as friendly, professional, and... See more

Location

Reviewers highlight ambiguous aspects of location, as experiences with pickup and drop-off spots vary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Straightforward and easy All inclusive and able to use debit card We had our car within a few minutes from arriving at Dublin airport and then checking back in was super quick and straight on the... See more

Rated 5 out of 5 stars

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to fin... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(888)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NO Insurance Nightmare

NO Insurance Nightmare. Great quick efficient service but the best was the insurance none of the usual car rental nonsense - just straightforward full cover at a great price - unlike the poor woman I overheard renting at the next counter who was being asked if she would like windscreen cover as that was just another thing that was not included in her rental.

May 8, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Sue,
Thank you for your winderful 5-Star review! We appreciate your kind feedback!

Rated 1 out of 5 stars

Did not live up to promises

The claim was that giving our flight number a car would be waiting - it was the opposite - car was asked for when we arrived. We went to wait for it and 45 minutes later a different car was produced. It was fine. When we returned it then there were further problems as the contract had not been updated. I expected Newday to be different but basically they are Avis and not apart at all

May 1, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Andrew,
Thank you for taking the time to send your feedback below.

We are sorry to hear that you were delayed longer the expected, during your recent rental. Dublin Airport is Ireland's busiest airport locations and despite continually evolving rosters and planning unfortunately at times the flow of people to the pickup location can be affected by external factors such as flight delays, queues at passport control and baggage, late returns and early arrivals etc...

Our agents work hard to process everyone's rental as quickly as possible, and we are sorry if this did not meet your requirements on this occasion.

We aren't part of the Avis Budget group, however, we have a great working relationship with Avis Budget. We are a small Irish business and Avis Budget are kind enough to assist us and our customers which allows us to provide the best rental experience possible. We have a limited number of spaces in the Terminal Car Park and they allow us to use their spaces if all of ours are occupied, they have many locations throughout Ireland and will facilitate changeovers and offer breakdown assistance if a customer is not located near a NewWay desk. They can also process rentals on our behalf if there is a queue at our desk or the rental agent has to step away briefly.

We have our own desk, fleet of cars and customer service team.

As our small business grows, we will be able to expand to other locations and offer additional services to our customers. For now, we are very grateful to Avis Budget for the assistance that they provide.

Rated 5 out of 5 stars

Excellent service

Excellent service, simple and effective pickup and no extra costs.

May 5, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Hjortur,
Thank you for your kind feedback and 5-star rating!

Rated 5 out of 5 stars

Great experience with new way

Great experience with new way, No hidden fees, car was clean and full of fuel, easy rental right out of the terminal and return via the rental return center,

April 28, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks Richard! We're delighted to hear you enjoyed your experience with us!

Rated 5 out of 5 stars

Easy pick up and drop off

Easy pick up and drop off. The car worked perfectly for us.

April 21, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful review, and 5-star rating!!

Rated 5 out of 5 stars

Stress-Free Car Hire in Ireland – Highly Recommend NewWay

We had a fantastic experience with NewWay Car Hire during our trip to Ireland. We rented a Hyundai i10 Automatic, and it turned out to be the perfect choice for navigating the country’s unique driving conditions.

If you’ve never driven in Ireland before, be prepared: the roads can be incredibly narrow, often lined with hedges and stone walls. Even with prior experience driving on the “wrong” side of the road (like in Japan), this felt like a new challenge. Choosing a small car made a huge difference, and having an automatic transmission made things significantly easier and less stressful. Trust me - both are well worth it.

What really stood out about NewWay was their transparency. They advertise full coverage, and that’s exactly what you get - no hidden fees, no pressure to buy extra insurance at the counter, and absolutely no upselling. The price you see when booking is the price you pay.

The return process was just as smooth - simply drop off the car and you’re on your way. No hassles, no surprises.

Overall, a straightforward, honest, and hassle-free rental experience. I would definitely recommend NewWay Car Hire to anyone traveling in Ireland.

April 19, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Mark,
Thank you for the great feedback. We really appreciate you taking the time to review your experience with us!!

Rated 5 out of 5 stars

Smooth

Smooth, quick, hassle-free experience - cannot recommend high enough.

April 30, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Matic,
We hope yo see you again soon!

Rated 5 out of 5 stars

No hassles

No hassles! Quick and easy pick up in Dublin and return in Shannon. We had a Toyota Yaris hybrid and it was terrific! Highly recommend New Way.

April 8, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Heather,
Thank you for your kind review and 5-star rating, we appreciate you!

Rated 5 out of 5 stars

Fast and efficient at desk in airport…

Fast and efficient at desk in airport and collection point. Great car Toyota Yaris hybrid so low petrol usage

April 19, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Jean, for your great review and 5-star rating. We look forward to your next rental with us!!

Rated 5 out of 5 stars

Great service from the staff at Dublin Airport

Very smooth process on arrival at the booth at the airport. The man behind the counter was very helpful given my mum is elderly and can't walk too far and found a car within the short term car part so we didn't have to get on the bus.
Only thing was the key fob was "low battery" which worried me a little throughout our trip but thankfully it was all ok. The car had lots of scratches on it so I took a video just to be on the safe side.

April 29, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Sinead,
Thank you for your wonderful 5-Star review. We appreciate your feedback!

Rated 3 out of 5 stars

Customer service was good

Customer service was good. Ease of pick up and drop off fine.
Vehicle was difficult to drive due to a stiff gear box and faulty electronics - reversing camera slow to disengage, Tyre pressure light stayed on even after checking. Would not hire that model (Dacia duster) again.

April 27, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi SL,
We are disappointed to hear about your experience during your recent car rental, this is not typical of the high standard that we strive for and that you should expect.

Please accept our sincere apologies for any discontent felt during this rental.

Rated 5 out of 5 stars

Great fast service & no hidden costs

Great fast service. No hidden costs like all the other companies. All insurance and excess included in one price. Much simpler to understand when booking. Would definitely use again

April 28, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful, warm review, Hannah. We appreciate that you took the time to share your experience.

Rated 4 out of 5 stars

A very reliable company

A very reliable company. It's worth paying for an all-inclusive car rental. When I return to Ireland, I'll book with the same company.

April 28, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much Artur! We look forward to your next rental with us!

Rated 5 out of 5 stars

This car rental business model rocks!!

This car rental business model rocks!!! Reasonably priced rentals that are all inclusive of insurance, border crossing in Ireland. Easy to book and easy to return. Newway is the only way for me now to rent a car in Ireland.

April 28, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your excellent review! We appreciate your 5-Star rating and look forward to your next rental.

Rated 5 out of 5 stars

Everything was Great

The experience was quick and easy. The car was fantastic. I had a question that needed urgent answer and the customer service staff on the phone was friendly, knowledgeable, and helpful.

April 21, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Matthew,
Thank you for your great feedback and 5-Star review. We hope to see you again soon!

Rated 5 out of 5 stars

I will choose this company again

Simple and intuitive website and form. All inclusive car insurance with no additional or hidden costs. The car model was exactly what we expected. Car airport checking officer as well as at the car hire station were clear, supportive and kind. Car return assistants done with the check promptly and kind as well. I will choose the same company again! Thank you

April 16, 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your fantastic review and 5-Star rating, Valdimir! We look forward to your next rental with us!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look