I made an order on Nov 4th, 2024; today is Dec 21st, and the order has not been received, but they already sent three emails asking to provide feedback on the items sent.
Company replied
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I made an order on Nov 4th, 2024; today is Dec 21st, and the order has not been received, but they already sent three emails asking to provide feedback on the items sent.
Company replied
Great selection of FO's and packaging. My shipment of 35 - 2oz bottles arrived safe and secure. Looking forward to finding some permanent keepers for our new soaping business. Unfortunately, there is... See more
Amazing customer service and products. Fragrance oils smell great and work well with soy wax. Packaged with care. Continuous email contact until package was delivered. Processing time slower than... See more
I love this company for my soaping scents. Fast shipping never disappoints. They have the most authentic smelling dupes of brand name scents I have found. And they are the only company that carries... See more
Fragrance Oils and Mica Powder Colors for creating your own soap and candle products! Choose from many affordable fragrances and a beautiful array of colorants. Maximum $7.00 shipping in the USA! International shipping, too.
PO BOX 274 , 14897 , Whitesville , United States
This is a good place to buy oils. I use them for my soap. Hopefully they have more stock. I have enjoy the smells.
Products are readily available, processing and shipping updates are helpful, and I receive my orders as promised.
I always have purchased from New York Scent a bunch of times over the last two years! I Have to say with each new launch of new fragrances and new products I am even more impressed with the quality of what NYS offers! I Honestly Have Not Found One fragrance oil that I can say didn’t perform well in my products. I use 6 of NYS fragrances in my line all year round! I also have 10 more Fragrance Oils I use from here during the holidays and seasons that I always go back to for the last two years they are my arsenal for Consistency when it comes to delivery great fragrances that work well for almost any product you pour them in! If you have not had a chance to Check Out NYS Micas or Fragrances you definitely need to try them! I promise you you will not regret your purchase and if you need a Few Suggestion as a couple of my go to fragrances to give your customers something to talk about Try Lost Cherry Tom Ford it’s new and it’s a dupe that is The closest thing I’ve found to the real Fragrance! It has performed amazing in every product Ive used it so far! Another Great fragrance is Their Champagne Toast, Strawberry Poundcake , and Palo Santo! All these are wonderful! Thank you New York Scent For Making Things Easier For Me By Offering High Quality Products and continuing to be my go to place for consistency! I appreciate your hard work and all you guys do I know you work very hard and there’s only a few of you behind the scenes doing this all! Thank you !
Scent was ok processing took 2 weeks before they even sent a tracking number and for that reason I’ll never order from them that’s ridiculous
I don’t recall seeing shipping could take 2 weeks I would have never ordered BUT as stated the scent was ok the shipping was a problem for me.

Reply from New York Scent
I absolutely love this company. The customer service is phenomenal and the oils and colorants I've bought are outstanding!
I am so happy with this company! My order arrived 2 days earlier than expected, and I am loving every scent I ordered! I ordered 3 16 oz bottles and a ton of 2oz oils to see how I liked the scents before buying larger bottles. So far, there is not one scent that I dislike. I left a note on my order asking if the owner had any advice for starting up my candle business, and she left me a very kind hand-written response. She even sent me a sample of a recommended best-seller scent from her sales experience. I can’t wait to try these fragrance oils in my candles, and I look forward to reordering from New York Scent soon! If you are reading this and considering whether or not to buy from them— do it! You will not be disappointed.
Alyssa and New York Scent never cease to amaze me and I am never dissatisfied with my order!!!
Received excellent customer service and product. the only thing to improve on is shipping speed. Will return for more fragrances!
We were disappointed in all of the scents that we purchased. Sorry.
I absolutely LOVE my products I recieved from New York Scent!
Excellent scents, very clean and fragrant. I will definitely continue to do business with them.
Great selection of FO's and packaging. My shipment of 35 - 2oz bottles arrived safe and secure. Looking forward to finding some permanent keepers for our new soaping business. Unfortunately, there is basically no YT reviews/info on NYScent, so perhaps Agape Infused Oils should do a box opening and review for OOB smells on all 35?! We will also update each scent with a review. Thank you for great service, prices, discounts, and free samples.
Packaged with care, quality fragrance Oils- Black Opium is to die for!! Definitely will be shopping again
Your shipping and timing was great. I haven't used any of the products yet, but I'm looking forward to using them, soon.
New York Scent is so consistent!! I love ordering from you!
My goodness, can anyone be more helpful?? And on a Holiday weekend!! Many more orders to come. Thank you again.
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