I had some difficulties with purchasing in the need to exchange. Sam the customer rep was absolutely wonderful! He understood the problem and tried various options. He was very thorough, understanding, and helpful! Unfortunately, there are not a lot of Sam’s in this world of technology, but he was really great. Thank you.

I had somehow deleted my e-tickets for my late April Broadway show. These tickets are a birthday present for my wife. After an online chat first with the an AI assistant and then with Sam I was sent a new email confirmation of my e-tickets. Thank you Sam I am no longer sweating bullets.

I accidentally ordered tickets for the wrong day and they helped me rectify the situation. Very good support. Kind reps.

Trustworthy process of buying my tickets, good notifications of partial views, good procedures. Recommend 💯

It was not a good experience. I bought tickets for Tuesday, April 7. Five minutes later I realized I had made an error and meant to purchase them for the 8th. There’s no way to get help with making that change. All I could get was a chatbot telling me final sale. I don’t want a refund. Just to change to one day later. It’s insulting to get no genuine help.

After ordering my ticket I didn't get the confirmation email and when my eticket disappeared it took a frustrating 2 hours to get through to a human being (Jessica). She was finally able to email the confirmation to my husband's address but apparently never figured out why mine didn't work.

This site popped up on Google and I thought I was buying directly from the theater. I realized later I paid $30 per ticket more than if I had bought directly on the theater’s site. Fooled by Search Engine marketing and not pleased.

Excellent experience! Finnian was great!

Sam was wonderful!

I was missing an email with my tickets listed and Sam was able to resend to my email.

I was crying thinking that I had lost the tickets!

Easy-Peasy. The easiest site to purchase theater tickets. Look it up…pick your seats..pay your bill. Thank you for such good service.

I gave the tickets to a friend, but I saw the play in London last June. Best play I have ever seen.

Easy, good price.
Choice of exact row and seat number.
Immediate delivery.

Join Entertainment Community Fund there was no real discount for tickets Juliet

Good description of the show, easy to find the right places and straightforward paying. Good experience.

I just bought 2 broadway tickets for April 2026.I accidentally bought them through New York Theatre Guide. Never have I ever bought tickets through this site. I also foolishly paid for the protection plan. I thought I read “for full refund” and I would lose the payment for the protection plan. We are from out of town and I was being cautious. When I realized I made a mistake, not even 30 minutes, I tried to cancel but instead and like everyone, I was offered a voucher. ARE YOU KIDDING ME? How is this legit? I didn’t want to lose my money (overcharged tickets) so I rebooked and guess what the original tickets were no longer available and suddenly new ones were available. Is this a scam? I don’t even have the tickets. Apparently, they will be emailed to me 24 hours or the day of. It doesn’t sit well with me. We are from out of town and I don’t know one company (unless not legit) who would do that. Once paid, I should have my tickets and also we should have the right to a full refund.

PS: no confusion and the situation hasn’t been resolved. I asked for a number to call but you couldn’t provide me with one. However, you only can call me. I’m forced to accept the tickets that I tried cancelling 5 minutes after purchase again thinking the protection payment was for full refund. Any organization big or small would refund or would provide a customer service nhmber. The conversation was via chat. I kept all the screenshots of the conversation with Marika.
At the very least, I hope to get my tickets asap.

Great custmor service. Finnian kindly assised us.

Great experience with their customer support. Alex was very responsive and helpful, and handled my request quickly and smoothly. Communication was clear, and everything was resolved in the best way. I definitely recommend and will happily purchase through them again in the future.

Frantic that I lost my email with my ticket. I went on the web site clicked on the little chat box in the corner and much to my surprise had my lost ticket in my email with in minutes. If not seconds. I’m old it was easy to navigate. And then the next morning a human emailed me a ticket. Customer service is amazing. I felt seen!!!! Thank you I was distraught tht my ticket was gone.

Site was very easy to use including payment processing options. Very convenient and great user experience!