Nexa Law Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes feel manageable. Reviewers frequently commend the company for its prompt responses, clear communication, and consistent updates throughout their interactions. Many people found the overall service highly efficient, making potentially stressful processes smooth, straightforward, and easy to understand. However, some people mentioned experiencing delays and unresponsiveness, with a few feeling they had to closely monitor the process themselves due to perceived lack of attention. Despite this, many others consistently praised the team for making complex legal terms easy to understand and providing a personalized experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and dedication... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their ease of contact... See more

Response time

Users describe positive interactions with response time, highlighting prompt and quick responses to emails... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as fantastic, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely TOP in regard to prompt responses, communication and support throughout selling your home. If you looking for quick transparent solicitors NEXEA Law is the way to go. JAYNE and REBECCA who... See more

Company replied

Rated 5 out of 5 stars

Wesley & Sara did a fantastic job getting our house buy through super fast. In normal circumstances stances this would have taken double the time however, they made it work. No problem communicating... See more

Rated 5 out of 5 stars

Nexa Law has been fantastic in supporting us in our house buying process. We've been through 3 houses as FTB and Samuel and the team were supportive throughout. Prompt responses, clear cut information... See more

Company replied

Rated 5 out of 5 stars

Sara and Wesley were extremely helpful, proactive and kind whilst dealing with the sale of my late father’s property. They arranged as much as they could without involving me when possible, which was... See more


Company details

  1. Lawyer

Written by the company

nexa law - providing legal services based around our core values of flexibility, value for money, quality and customer service. Call 0330 024 2420


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(263)

68 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor communication.....

When my late Mum's house went to auction, we were told that the solicitor handling it would be Butterworth's. When I needed to get in touch, I was told that everything had been transferred to Nexa Law. When the house sold, communication was not good, I struggled to verify my identity, not having a passport or photo driving licence. This took a lot of sorting out, but eventually sent the items they required by tracked post. These they kept for over a month and I had to chase these up several times. Before completion, I was sent some documents to fill in and sign.....unfortunately they weren't my documents, they were someone elses! Another phone call resulted in the correct documents, and hopefully all was now well. Wrong!!! The day before completion, I was told that there was a problem with my id verification, as the documents they had had in their possession for a month had not been scanned correctly. I then had to get my bus pass photo id certificated at the Post Office, scan it and send it to them. They also hadn't scanned my late mother's Grant of Probate and decided they needed yet another proof of my address. Thinking that must be it, I was again wrong when they said they needed a video call with me holding my bus pass to prove that it was me. This was to take place on the morning of completion.. I then heard nothing, and had to ring to lunchtime to ask whether everything was now in order. I have had to chase up the refund for the certification, which they had promised. Emails were not replied to and the phone goes unanswered, as do requests to call back left on the answer machine. All in all not a good experience, and I am sure Mr. R. Shields would not be happy that I had received his paperwork!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to both Wesley Emms and Sara…

Thank you to both Wesley Emms and Sara Kay of Nexa Law who provided a fantastic service regarding the sale of my property in Doncaster. The communication from Both Wesley and Sara was brilliant, they kept me informed of everything going on every step of the way email and phone calls. They are very knowledgeable and answered every query I had asked very clearly. Thank you Wesley and Sara, I will most definitely be recommending your services to others 👍🏼

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Advice

We are just coming to the conclusion of a property purchase and the advice / service we have received from Victoria Williams, from start to finish, has been excellent. She has been able to clearly guide us through the process, efficiently deal with the Seller's solicitors, highlight the risks and key points that we should consider, and keep us appraised of progress throughout. It is exactly what you hope for when you engage a property lawyer and we would have no hesitation in using Victoria again. A very positive experience all round.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou Victoria

As an Executor having to sell a property, I was looking for someone to act on my behalf and manage the process. Victoria Williams was recommended to me and having now completed the sale, I am more than happy to further recommend her. I found her to be professional, pleasant and very easy to communicate with. She was always accessible, extremely helpful with the completion of various forms, provided timely updates and most importantly ensured that the sale was completed within the timescale targeted.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Jayne and Rebecca have been very thorough and proactive, often taking the initiative to advocate for what we are rightfully entitled to.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Victoria was incredibly helpful

We were recommended Victoria through our mortgage advisor who suggested we would get a great, personalised and supportive service. Despite such high expectations Victoria managed to exceed them all. Her emails were very clear and thorough. As first time buyers we felt incredibly supported and felt like we were kept in the loop well throughout the experience. Victoria was always enthusiastic and clearly cares about the work she does. Being able to meet her in person to sign everything made this even clearer. We appreciated her always being only a phone call away and increased our confidence throughout. It would be a pleasure to work with Victoria again.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Julia Hurren and Rebecca Liversidge absolutely fantastic!

Julia Hurren and Rebecca Liversidge at Nexa Law are absolutely fantastic! They dealt with our house sale and new house purchase with such efficiency and professionalism. They are so friendly and kept us up to date every step of the way. Any concerns or queries we had they were right there to help us and explain everything. Nothing was too much trouble and they always dealt with things so swiftly. If we ever move again we will be using them for sure! Can't go wrong.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for Victoria…

I have nothing but praise for Victoria Williams regarding the conveyancing on the purchase of my property.
Replies to emails were prompt, my enquiries dealt with efficiently and comprehensively, and as a first time buyer I was guided and advised through every step of the process. Thank you Victoria.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Gayle Defries Cannot Be Recommended Enough

The professionalism, communication, efficiency and drive shown by Gayle made the whole process of selling my property so simple and easy. I cannot recommend her enough and I am extremely grateful to her for everything she has done.

If you are looking for a stress free experience, I suggest using Gayle.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Wesley & Sara

Highly recommend Wesley & Sara.
We’ve just completed our house sale and purchase and they were both professional and efficient whilst also being friendly and helpful with advice.

Whenever we contacted Wesley by phone or email he was always available and responded quickly to any queries we had.

Hopefully, we’ve found our ‘forever house’ now but if we ever had to move again we wouldn’t hesitate to contact Wesley for our conveyancing.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

We have had a great service selling our property with Nexa Law and was looked after by Wes and Sara. They are very efficient, professional and kept us well informed throughout the whole process. We were so happy that we decided to use them when purchasing our next property too. Can highly recommend them.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

My conveyancing experience with Zahrah…

My conveyancing experience with Zahrah Aullybocus was first class. I have just completed the sale of my shared ownership apartment and Zahrah acted with professionalism, paying attention to detail, she expedited this with no difficulty. I have used Zahrah over many years and she always delivers a positive result! I have confidence in Zahrah and she has never disappointed me.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

I cannot recommend Jayne and Rebecca highly enough. Without them pushing every step of the way our chain would have collapsed. They were friendly, approachable, determined, diligent and kept us informed every step of the way. If you want a solicitor that is going to fight for you then Jayne and Rebecca are it. The rest are just playing at it! Thanks Jayne and Rebecca, we are very grateful.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

They are very professional

They are very professional, friendly, trustee solicitors. They make their clients to be aware of every step they make and understand every detail they know by explaining and advising.

They are really good solicitors whom I really recommend to everyone.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

A Perfect Conveyancing Experience.

Jayne started with a clear description of the total cost of her service, broken down into constituent parts. She was prompt to respond to all queries, and highly diligent in ensuring matters proceeded efficiently. She has an assistant, Rebecca, who ensured all documents were issued in a timely fashion and was extremely helpful when we needed to call her. Both were were very friendly and helpful throughout. I wouldn't hesitate to use Jayne and Rebecca again if I needed to.

January 17, 2025
Unprompted review

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