NEXT LEVEL CAR RENTAL Reviews 

The company never honored any of their contractual agreements. The pick up at the airport was late after 3 phone calls were made. The condition of the vehicle was deplorable, front bumper was extremely damaged, inside the vehicle was dirty with lots of old batteries screw drivers and other tools.Management remained unreachable even up to the time of this review
The company's bad reputation is well known throughout St Marten. I am sorry I did not check the reviews before I proposed to rent. In the end I went to another rental company because Next Level vehicle was in a deplorable condition.

I booked and pre-paid (through EconomyBooking.com) for a large SUV only to discover that there are no large SUVs in their inventory. Still waiting for EconomyBookings.com to adjust my invoice. The staff were helpful and friendly, but the vehicles are pretty beat up and not clean. And when we realized we were not getting the large SUV I booked and pre-paid for, I asked about 10 times to make sure they emailed a new contract to me. It never came. Had to send my husband back to the rental location to get the new contract.

Really nice car adviser to do business with he understood exactly what I was looking for. I purchased a BMW x5 40d Msport on a 2011 plate had a good deal with a part exchange and paid the balance on my Barclay card. many thanks to George cheers mate :)

Communication is horrible. Still don’t have my deposit

Good service and friendly personnel. Not 5 stars given, because of the hassle at our car return and ride back to the airport, because they couldn't find the bus key.

They rented me a car that was already damaged, they tried to blame it on me, they kept my $900 US deposit, they gave me a fake repair bill. Do you want more proof?

I reserved a car for 1 day (5pm to 5pm). When I showed up to the pick-up location to get my reserved car at the time that was confirmed on my reservation, the building was closed even though the online website said the location closes at 6pm. I waited outside for about 30 minutes before giving up and going to a different rental car company down the street that luckily had a rental car available for reservation on such short notice. I tried texting and calling the number listed on the website, but nobody answered. I did not get a response from staff until later that evening, letting me know that they were unavailable to respond.

I came to St. Maarten with my family this August and rented a car from this company. Unfortunately, the experience was very disappointing.

When I arrived, I had to go with the owner to his shop to fill out the paperwork, while my wife and kids had to wait at the airport with all our luggage.

The car itself was in pretty bad shape. Two days later, I had an issue with a tire and called him for help, but he never came. I ended up having to take the car to a mechanic myself. The license plate was also hanging off, so I had to install a screw and fix it myself.

On the last day, I went to return the car. He had apparently sent me a message, but I never saw it. He then called me and started yelling at me because I hadn’t answered his call. The way he spoke to me was completely unacceptable.

At that point, I simply left the car at the airport.

Based on my experience, I absolutely do NOT recommend this rental company. The car was in poor condition, the customer service was disappointing, and the way I was treated at the end was unacceptable.

I had a terrible experience with this company. The representative was over two hours late picking us up from the airport. He answered his phone once and then never responded to any of our calls afterward.

You know it’s bad when the employees from other rental companies were shaking their heads after we told them we booked with Nextlevel while we were trying to find our driver. One of them even joked that our driver would arrive before the sun set.

To make matters worse, we didn’t even receive the car we had reserved. Don’t expect the vehicles to be clean—ours had sand and dirt inside. The headlights didn’t work, and we only discovered that after it got dark, which was a serious safety issue.

Overall, the cars appear to be poorly maintained and not cleaned before being handed over to customers. I would not recommend renting from this company.

The adresses of pick up and return places were not so clear. The car was as promised

They are at a very convenient location. It was easy to rent from them. Pickup and drop-off were fast and efficient. Thank you.

The guy did not show up or even call us when we had a rebooked rental for 9amat Jordan Village - after calling the agency, finally some body showed up almost 2 hours later and rented the car to us. She acted like she was doing us a favour when and we were the problem. The car was dirty and even had empty beer bottles in the car, disgusting! Ruined our day!

Preston was super flexible and easy to work with, and you can’t beat the price!

Problems from time of arrival:

1- one and a half hours late to pick us up upon arrival

2- the car provided wasn't the one listed in our rental contract, it was old, beat up and dirty inside. 

3- car battery died 2x and we paid 10$, each time to have the car boosted 

4-car broke down a 3rd time and it took 2 days to get a hold of the company and have them come to our Airbnb to asses and fix the issue. The battery cables were loose and not making proper contact with the battery terminals 

5- no one was at the office when we returned the vehicle, therefore no shuttle bus to bring us to the airport. 

This experience was very stressful throughout our one week vacation due to the car breaking down several times and especially fearing that the car would be stolen and we'd be responsible when having to leave the car parked at the airport upon our return flight home. We had to leave the key on top of the driver tire as we did not know if they had a spare key if we had left the car locked with the key inside. 

Car was damaged, although that was not a major problem.
More concerning was how dirty it was both inside and out.
The windscreen was filthy and there was no water in the screen wash. I had to get two containers, one with washing up liquid to clean the screen then a 1.5 litre bottle to fill the screen wash. The front wheel had the security bolt missing. The car, however, ran well and despite some pothole incidents continued to keep running. I suppose this was exacerbated by the small wheels.

I would like a refund for the rental on January 29,2026 concerning our employee, Mr LESAGE, because you were closed when my collegue arrived.This is the second time you have failed to respect the rental hours and it will be the last. You are incompetent and dishonest.

Good car, good price

When We arrived at the airport no one was there. We tried to call at least 10
Times no answer We emailed no answer. The next day we went to the office, it was closed the next day it was close also. So we never received the car and you took our money.

Not good service. I wasn’t picked up due to an unexpected ferry delay.

clean car
great rate
no issues