Next Level Racing Reviews 589

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's professionalism, kindness, and efficiency in resolving issues. Many people appreciate the quick response times and the personalized approach taken by the support team, making interactions stress-free and positive. The products themselves are frequently described as high-quality, well-engineered, and robust, with many reviewers expressing satisfaction with their purchases and recommending the brand. However, some people were dissatisfied with certain product aspects, such as an HF8 Pro pad that rumbled constantly when plugged into a console, making it unusable for some users. A few other people also felt that some items arrived with missing components, bent metal pieces, or scratches, suggesting occasional quality control issues or damage during shipping.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-engineered, sturdy,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as "next level" and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing confidence in purchasing... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next Level Racing is the best! Their customer support was incredibly fast, helpful, and so kind from start to finish. I had an issue/question and they handled it quickly and professionally, making the... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase some additional parts for my NLR Wheel stand 2.0. As these parts are not directly available through any store, I contacted the company and we found solution quickly (also because... See more

Company replied

Rated 5 out of 5 stars

I recently had a small issue where I needed a spare part for my rig. I sent an email to Next Level Racing support, not expecting much, but I was blown away by the response. The team handled my request... See more

Company replied

Rated 5 out of 5 stars

Purchased the triple monitor mount "tubular version". I was a hair concerned about stability, but this thing is solid. No sag holding my 32" monitors. I had purchased expensive, adjustable vesa mounts... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Next Level Racing have been providing solutions for customers to mount their steering and flight controls since 2009 to take their immersion to a whole new level. With distributors and resellers globally find your closest reseller to take your expe...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

589 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

THE BEST SEAT

The seat is very comfortable and breathable, the dual recliner arms are very sturdy " I'm very impressed ".
I put it on a Trak Racer TR160 and it fitted very well without any problems. I've looked for a seat for a big guy ( Im 265lb - 6'2" tall and this did the trick.
I would highly recommend this seat to anyone.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Next Level Experience

The experience from the beginning to the end was absolutely perfect. Paying, shipping and finally playing in the Rig was very very good. Carlos would say "Smooth operation!!!"

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Packaging and Quality

The shipping materials were great and prevented damage during delivery. The packaging was also great to protect the product. I've only accumulated about 20 hours using the new DD+, ClubSport GT wheel, and the V3 pedals, but I'm very happy with them so far and glad I decided to spend the money on a quality product. The instructions for assembly need some work for sure, but it was enough to get by and assemble with minimal reversing of hardware to get the correct attachment. I'm very much looking forward to using them in the future!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I had a great experience with Next Level Racing customer support. The item I was looking for was no longer available in my country, so I contacted customer service for assistance. Calieb helped me throughout the process and provided excellent support.

They quickly created a custom quote for me, which made it possible to order the product without any hassle. The payment process was very easy and convenient, especially being able to pay via PayPal.

I purchased the Universal Handbrake Plate for my F-GT Lite sim rig, and the entire experience from start to finish was smooth and professional. Great service, clear communication, and very customer-friendly. Highly recommended!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to build, didn’t last long!

UPDATE! I was contacted by Dhanesh who worked with me in replacing the cockpit and delivered it right before Christmas. So far so good! My recommendation to anyone who buys the F-GT Lite, is to buy the mat or use a Yoga mat underneath to make it extra stable.

Thanks NLR for all your help.

Hi guys, I love the seat,I have an F-GT Lite, it was easy to build and it feels really good when you are playing. Unfortunately it only took less than 6 hours of game play for it to break. I have sent an email to Next Level Racing, completed the form on their website and still have no answer.

December 10, 2025
Unprompted review
Next Level Racing logo

Reply from Next Level Racing

Hi Pablo, apologies for the late response on your review here. As noticed, our customer service manager got in touch directly and responded to your recent ticket within the same day ensuring we get this resolved within a timely manner for you. We appreciate your patience and cooperation throughout the process and hope you are happy with the timely resolution. Thank you Pablo.

Team NLR

Rated 5 out of 5 stars

Fantastic service and communication…

Fantastic service and communication from the team (Alec in particular in support, but the finance and warehouse teams also).

Really appreciate the great service and high quality products!!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Service - Helpfulness - Friendliness

I was trying to get an accessory (for my NEXT LEVEL RACING GT-TRACK) to mount my Heusinkveld pedals more securely. After some very friendly and helpful emails, I received a quote for the mounting bracket for the DD bike stand (1 x pedal plate) at cost price. I ordered it and the part was sent to me. Now that's what I call service. Thank you very much.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

GT Lite Racer 2.0

Ordered the GT Lite Racer 2.0. As an upgrade from a play seat challenge for our son. Didn’t know what to expect, but immediately on arrival could tell the difference in the quality of the product. Easy to assemble with both instructions and links to online videos. Very sturdy with the T598 attached directly to the cockpit. Shout out to Alec at customer services who was very helpful in resolving an issue I had during the build on mine. Quick to respond and resolved immediately. Fantastic all round

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Love My F-GT Elite 160

Purchased the F-GT Elite 160. I have had experience with other brands and they have been generally good, but this is on another level. The attention to detail in the design of the parts, the finish of the parts, the assembly, the adjustability, it all has created the best chassis rig I've ever had. NLR shipped my order within a few days and I was putting it together before the weekend. The first thing I really noticed was just how beefy each part is. Where another maker might go a little lighter, a little cheaper, NLR goes the extra mile. The net effect is that the entire rig is so strong and stable that I cannot find flex in it anywhere at all. All of my gear attaches perfectly to it and when I'm driving it feels as strong as a full tube chassis racecar (which I do spend time in). As with all profile extrusion rigs, adjustability and the ability to add additional components is top notch. The angled uprights for the wheelbase offer a great entry/exit and they look racy just sitting there. They do make mounting accessories that need completely vertical t-tracks a little more complicated, but I've found that I just stagger my t-nuts in multiple grooves and I can get most anything to work right. I'm running this rig in GT mode and probably always will, but it is kind of cool to know that I have the ability to set up an F1 setup if I wanted to. I'm extremely happy with this rig and think that it will be my forever chassis! Thanks NLR.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support!

Had a great customer service experience with replacement of a slightly bent part from a FGT cockpit. Calieb and Dhanesh responded quickly to my emails and had it ready to ship out to me within a week. These guys are on their game!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

ERS4 Cockpit Seat

I purchased a ERS4. I received great support during my purchase and when the seat arrived I was surprised and the quality. The seat is super comfortable too.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

We bought the GTRacer seat

We bought the GTRacer seat, it was delivered promptly. Excellent quality and build straight forward if you take your time. Our son Is so happy with his setup. Lovely customer service .Highly recommend you won’t be disappointed.

November 18, 2025
Unprompted review
Rated 4 out of 5 stars

Great products and customer service

My review is more on the customer service as we all know their products are awesome. When I had an issue, I sent a request for information. Got 4 stars as it took over 24 hours to respond but when they did it was super helpful and were able to provide information to resolve my issue immediately

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gt Track cockpit shifter mount

I bought a gttrack cockpit from a private seller that sold the shifter mount to someone else and couldn’t find a replacement anywhere. I sent next level an email explaining my situation and Calieb situated a custom order for me so I could get a shifter mount. Very happy with the customer service

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

NLR - Great Service!

I purchased a HF8PRO via Amazon and the product itself is great for sim racing but one of the motors gave out after some time.

Customer service was great and provided a replacement under warranty in less than 5 days. Excellent product and glad they back up the product in this manner. 5 stars to Cameron who was of great help.

November 18, 2025
Unprompted review

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