NEXT LEVEL UK Reviews 501

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of the products, describing them as well-made, solid, and impressive. Customers found the ordering process easy and appreciated the wide range of items available, often finding exactly what they had been searching for. The delivery service was consistently highlighted as fast and efficient, with many receiving their orders quicker than expected and well-packaged to prevent damage. Reviewers also commended the excellent service, noting the helpful and informative staff who made their overall experience positive. However, some customers experienced issues with delivery, including delayed arrivals, packages sent to the wrong address, or items not being dispatched as listed. A few reviewers also received damaged or incorrect items, with one person mentioning a manufacturing error and another noting a product that broke on first use. There were also instances where customers did not receive their package at all or faced difficulties with identity verification for their order.

What people talk about most

Product

Consumers find product quality to be exceptional, with many describing items as well-made, durable, and... See more

Quality

People report positive experiences with quality, often describing items as amazing, incredibly well-made, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the speed and ease... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend t... See more

Rated 5 out of 5 stars

Absolutely phenomenal products at a much more affordable price than you would expect. The staff at the UKGE stall were fantastic and explained the entire process and what would happen with delivery... See more


4.5

Excellent

TrustScore 4.5 out of 5

501 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

At first we got a damaged one

At first we got a damaged one, the battery thing was not working , emailed them and they sent a new one very quickly. They let us keep the old one too 😁. My daughter is happy to have 2 swords , though one of them doesn't glow . The customer service was very good .

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Birthday present for best friend.

I ordered Aragorn’s sword Anduril for my best mate’s birthday from Next Level UK. There are a few companies who make this sword with a variety of prices however Next Level were the most reasonable.
Me & my mate are huge Tolkien fans & I had high hopes. Anduril is a beauty and my mate is very happy with the sword as I am. It’s very well made, heavy as it should be & great quality. All the fittings come included to hang Anduril on a wall & it looks stunning. Great service & product. No hesitation recommending Next Level UK.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ghost of tsushima tanto sword

The item I bought was really nice and good quality and the delivery was really quick. it was packed up well to prevent damage during transport all in all I am really happy. And it was worth every penny definetly will order from them again.

September 27, 2025
Rated 1 out of 5 stars

I ordered a Devil May Cry sword for my…

I ordered a Devil May Cry sword for my boyfriend's birthday. A couple of days ago, I received an email saying my package was damaged in transit. They did not offer me a replacement; instead just said they would refund me. I still have not yet received the refund. The whole experience felt insincere.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent just excellent

This is one of the best businesses I've had the pleasure of buying from in a long time. A light saver, an Iron Man power source and several other items - my sone also loves them Zaz and the team so a brilliant job or curating an excellent range. Back soon for more :-)

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

One item didn't arrive

One item didn't arrive, the replacement is due to arrive today but have had no updates, the tracking info i get provided is not recognised. I would think they are a scam if I hadn't bought an item from them at comic con

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

The sword is amazing!

The sword is amazing!! Looks like the real thing and fantastic quality, the plaque that came with my Jon snow sword looks exactly like the real one, the sword too! Amazing thank you so much :)

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a Rengoku Nichirin sword from…

I ordered a Rengoku Nichirin sword from NextLevelUK and I’m really impressed. The quality is amazing and way better than I expected. It feels solid, looks great, and was packaged really well. Overall, I’m very happy with my purchase and would definitely recommend them.

August 31, 2025
Rated 5 out of 5 stars

Received our Pokémon crystal ball

Received our Pokémon crystal ball, my grandson loved it. The quality is superb it is beautiful. We will definitely be ordering some more and collecting the collection when grandma has some more pennies.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Warhammer of perfection

Outstanding speed and efficacy of transaction. Smooth checks to ensure age appropriate purchase and excellent shipping time. All-round, a perfect transaction. My thanks!

August 18, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery and the item

The packaging and delivery was very quick and well packaged.
The helmet overall was okay though the helmet rim appeared to be roughly cut or trimmed and the internal padding not set loose and not set correctly. Seemed like a rush build from the previous helmet I ordered before.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Next Level Customer Experience At Comic Con in Dublin

I attended Comic Con in Dublin with my little boy, who is six. He fell in love with a lightsaber on the Next Level stand. I explained that he could put it on his Santa list as he had already gotten pictures and other bits and pieces during the day. He looked very sad as he walked off. One of the guys from the stand came after us to say he gets to pick one kid to win a prize, and my little guy was his. He gave him the lightsaber and made his day/ year. He is still absolutely thrilled with it. What a lovely thing to do.

August 10, 2025
Unprompted review

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