NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often described as supportive and approachable. Many people frequently praise the exceptional customer service, noting clear guidance and a smooth, reassuring overall experience, including seamless and efficient recruitment with quick response times. However, some customers noted that the process for checks and registration could take a while, leading to significant delays in starting work. A few other people also felt that communication was sometimes non-existent, with unclear systems and a need for constant chasing to get updates on applications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, kindness, and... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience, with many describing the recruitment and onboarding... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more

Rated 5 out of 5 stars

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful. I would recom... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoyed the explanation.

I really enjoyed the explanation and the instructions by the interviewing team, I was encouraged by their professional demeanor. All the support and communication I got from Beth Dyball can be defined as a hand held one. Thank you Beth.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

They will mess you around something…

They will mess you around something awful if you require a reference from them. Deeply unprofessional.

Chased several ways and just ignored or messed around. I know a few other people who have had the exact same experience, avoid!!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

NHSProfessionals

My Advisor at NHSP was Debby and she has been absolutely amazing. She liaised with me consistently throughout the whole process, she managed my expectations and was really encouraging throughout and once I had reached the interview stage of the process. I am extemely happy with the overall service she provided me with in helping me to secure a new job role and am really grateful.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Beth was ok to begin with but…

Beth was ok to begin with but unfortunately I was not offered the chance of an earlier sitting for assessment and interview process as would have fitted miles better due to work commitments. I feel too many people were in the sitting as the assessment was too easy and people could interview well and be left disappointed due to lack of experience which probably takes away from what was advertised in the first place. I feel coming from a hospitality background where customer service is paramount helped me see the flaws and gave me the edge on Beth.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

I can’t give this company 0 stars…

I can’t give this company 0 stars otherwise I would. Absolutely appalling to work for, always messing up account so you can’t pick up shifts. They treat you terrible and the customer service team are shocking. Worst company I have ever worked for/dealt with. Stay well clear.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Assessment day/interview day

I had so many preconceived notions about what the assessment and interview process would be like. I was pleasantly surprised by how it went; the people running the day were helpful and informative, giving clear instructions and expectations with a human touch. I was not made to feel like a robot; my personality was allowed to shine, and this was encouraged.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

NHSP is a great service

NHSP has been a great opportunity for me. The recruitment and interview process was quick and efficient and the training week was really informative and engaging. My recruiter Hannah Richards was always quick to reply to any queries and redirect me if needed which I really appreciated.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience

I’ve had an excellent experience with NHSP and my recruiter Beth Dyball. Beth has been incredibly supportive, professional, and efficient throughout the process. She always kept me informed and made everything smooth and stress-free. I highly recommend NHSP and Beth Dyball for their outstanding service and dedication.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

My interview experience was great

My interview experience was great , was happy with the way everything went, I also want to thank Beth dyball, she was so helpful to me , I was confused with the prove of address , she helped by making me understand what I needed and I was able to provide it with ease , I love every experience . Thanks again.

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

NHSP is a great initiative

NHSP is a great initiative. The training process is an ample one. Hannah Richards communicated clearly and assisted with helpful emails and response throughout the recruitment process. I am grateful for this opportunity

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly professional

Highly professional, helpful and amazing experience. The services provided is top notch all through the process. Hariom was very patient, available and understanding all through, providing professional support without hesitation. Thank you for the good works.

November 4, 2025
Unprompted review

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