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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in pain relief, improved circulation, and overall well-being. Many highlight the quality and durability of the items, with some having used them daily for years. The staff is frequently commended for being informative, caring, and professional, providing excellent demonstrations and support. However, some people were dissatisfied with the product quality, citing issues with chairs being poorly made, noisy vibrations, and leather wear. A few other people also felt that the sales tactics were overly pushy, with some experiencing pressure to buy and feeling that their concerns were dismissed. There were also isolated instances where the product was found to be awkward or heavy to use, or where a demonstration led to increased aches and pains.

What people talk about most

Product

People report positive experiences with product. Many customers express satisfaction with Niagara Therapy... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction with the support... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the product's... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers use it daily, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Niagara Therapy for almost 30 years and being able to relax my muscles myself has been the only answer to back pain I had since I was 8 years old. Exercise on its own is not enough,... See more

Company replied

Rated 5 out of 5 stars

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s bec... See more

Rated 5 out of 5 stars

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonst... See more

Company replied

Rated 5 out of 5 stars

Usually I don't stop for a marketer for some reason it caught my eye, I met the lovely Maryanne & the rest is history. I have had my pad since Feb 2021 & use it every day. I have lymphoedema, breathin... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

At Niagara Medical Therapy, we are dedicated to enhancing the lives of Australians through our non-invasive therapeutic solutions. As a trusted leader in therapeutic medical equipment, our mission is to support people of all ages in managing pain, improving mobility, and assisting recovery, all from the comfort of their homes or care environments. Using its own Cycloid Vibration Therapy, Niagara Medical Therapy devices are designed to deliver gentle, rhythmic cycloidal massage therapy that stimulates circulation, reduces muscle tension, and helps manage a range of health conditions. Proudly serving Australians since 1969, Niagara devices have been successfully used by healthcare professionals, aged care providers, and individuals to create personalised therapy solutions that make a real difference. Whether it is supporting rehabilitation, aiding in pain management, or improving overall quality of life, Niagara Medical Therapy is committed to delivering proven, drug-free, and accessible care backed by decades of experience and clinical research.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I have contacted the ACCC about the…

I have contacted the ACCC about the sales tactics used. They target the elderly, a vulnerable population we should protect. The salesman said they had to decide then and there and could not think about it as he couldn’t return for a year. My grandparents felt pressured into a $6485 sale. I called up and told them what’s what and they apologised like it’s a once off incident lol. These scum bags target the elderly and you guys will be sorry you came for my lovely grandparents because I’m ruthless in my seeking justice and accountability and will expose this company for the scum they are. This isn’t over :)

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I've had Niagara Therapy for about 12…

I've had Niagara Therapy for about 12 years now, and added a hand in the last couple of years. The Therapy has helped with my Arteries and with improving my circulation from Diabetes. Thanks you, Michelle for visiting today and showing me again how to get the most out of the therapy,

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my Niagara chair and…

Very happy with my Niagara chair and bed and use it every day thank you very much for Michelle for visiting today

February 25, 2026
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thanks so much for the lovely feedback! We’re thrilled to hear you’re enjoying your Niagara chair and bed every day. I’ll be sure to pass your kind words on to Michelle — she’ll really appreciate it. If you ever need us, feel free to contact Niagara on 1800 240 298.

Rated 5 out of 5 stars

Using Niagara Therapy for 30 years

I have been using Niagara Therapy for almost 30 years and being able to relax my muscles myself has been the only answer to back pain I had since I was 8 years old. Exercise on its own is not enough, it crucial that muscles relax properly to be able to recover and rest. Gentle stretching is also important.

February 15, 2026
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you for your longstanding support over nearly 30 years. It’s significant to hear how Niagara Therapy has played a consistent role in helping you manage back pain and prioritise proper muscle relaxation and recovery. Your balanced approach combining relaxation, exercise, and gentle stretching is a great strategy. We appreciate your continued trust in our products.

Rated 5 out of 5 stars

I LOVE the Niagra Thermo Cyclopad

Through out my life I've had injuries that have affected my hips, pelvis and shoulder and as I get older, my old bod doesn't bounce back as easily as it used too.
One day in Bunbury, I stopped to talk with a lovely rep in The Forum shopping centre, loved what I heard so left my name. Within a week I was contacted and one of the Niagra team came to my house (I'm isolated in the bush and quite difficult to find), we talked more about the product then I was visited by the lovely Stephen. He gave me a demonstration of the Thermo Cyclopad, showed me how it worked and the background (which I found fascinating) and I tried it. It was lovely and relaxing and I thought, with the help of Neurolgical therapist I go too and the Niagra pad, it would help my sore, aching body.
My only concern, as a pensioner, was the cost, but then Steve informed me about the fortnightly payment plan with HUMM, that sealed the deal. I could manage those payments.
I LOVE the pad and I use it at least 5 out of 7 days, some weeks everyday, depending on the amount of physical work I do in the garden. For sore feet I put my feet on the drum, for legs I place the drum under my knees or ankles, I sit on it mostly with the drum under my lower back. I had sore neck yesterday so had the drum placed behind my shoulder near my neck. Today the stiffness is much reduced.
I've had the pad for almost 18 months now and wouldn't be without it.
It's nice to have a choice of speed, length of time and vibration on the controls
Any issues or questions I have I ring Steve and he's always very helpful and friendly. At one point I thought there may be something untoward happening in the drum so rang Steve and he organised one of the maintenance guys to come out and see me. I'm very happy with the service and support of the Niagra team. Thank you.

February 4, 2026
Unprompted review
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Reply from Niagara Therapy

Dear Kaye, Thank you for sharing such a heartfelt and detailed review. We’re delighted to hear how the Thermo Cyclopad has become a valued part of your routine and is helping you manage day-to-day aches and recovery. Stephen and the wider Niagara team will appreciate your kind words as client support, accessibility, and long-term care are central to what we do. We’re grateful for the opportunity to assist with your health and mobility, and are pleased to continue supporting you moving forward.

Rated 5 out of 5 stars

Matthew was an excellent representative…

Matthew was an excellent representative who explained the product very clearly and professionally. He is a credit to your company.

January 21, 2026
Unprompted review
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Reply from Niagara Therapy

Thank you for the kind feedback. We’re pleased to hear Matthew provided clear, professional guidance and represented Niagara so well. He is certainly a valued member of our team, and we appreciate you taking the time to acknowledge his efforts.

Rated 5 out of 5 stars

I’m happy with my Niagara therapy…

I’m happy with my Niagara therapy products. It really helps with the arthritis and has helped with my mum when she had a really bad shoulder. Thank you Michelle for visiting me today.

January 14, 2026
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Joy, for sharing your feedback and experience with both our therapy products and one of our Therapy Consultants. Please reach out if you need anything at all and we wish you the best of health in the years ahead.

Rated 5 out of 5 stars

The Rep Michael Garnser is very…

The Rep Michael Garnser is very efficient in his explaining and does a great job with his work.

September 19, 2025
Unprompted review
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Reply from Niagara Therapy

Thank you, Fay, for taking the time to give your lovely feedback on your experience. We really appreciate it.

Rated 5 out of 5 stars

Your rep was very professional and the product is great

Your rep was very professional and helpful he helped us a lot he is a credit to your company a pleasure to deal with thanks and Dave consultant was great

November 24, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Faye! We appreciate the review and love hearing about the work our Therapy Consultants do. Wishing you all the very best and thanks again.

Rated 5 out of 5 stars

Had wonderful results in the short time…

Had wonderful results in the short time Dave was here & looking forward to get our new chairs next year - Dave was very positive & a great communicator

November 25, 2025
Unprompted review
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Reply from Niagara Therapy

That is great to hear Linda. Thank you! We always love getting such lovely feedback and we wish you all the very best of health in the future.

Rated 5 out of 5 stars

The vibrator is the best remedy for my…

The vibrator is the best remedy for my rheumatoid arthritis. I use it every day for immense relief. The consultant Maryanne is to be highly commended for her care and support with regular follow ups. I will highly recommend her to everyone I know. Thank you for providing such a wonderful product.

November 17, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Steve, for providing us your lovely feedback on our Cycloid Vibration Therapy. We are always thrilled to hear about our customers getting relief. Please do not hesitate to reach out if you need anything at all and we wish you all the very best of health in the years ahead.

Rated 5 out of 5 stars

Looking forward to my new Chair

The friendly and informative staff. I was a bit skeptical at first but then Linda came around to my place and set up some massages pads on my chair. Linda was very informative and caring. Linda explained how it works and even massaged my leg while the vibrating pads did there work on my lower back and hip. I definitely fell an improvement afterwards. I ended up ordering a chair which I can't wait to get and put to good use. I can see myself falling asleep in it. Thank you Linda.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Dave

Dave, the sales representative made the whole process easy, he was very professional. Would highly recommend him and the product

November 9, 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Lyn, for sending through your feedback on both our products and our Therapy Consultant, Dave. We really appreciate it.

Rated 5 out of 5 stars

Have long term back problem good relief…

Have long term back problem good relief after first treatment it also took
the numbness out of my feet.used the hand massager on shoulder could actually lift are after
Jas Singh was excellent demostrator

November 5, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Russell, for taking the time to share your experience. We really appreciate it and wish you all the very best in the years ahead.

Rated 5 out of 5 stars

Remarkable Relief for My Knee Pain

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s become a reliable part of my routine, and I’ve noticed real improvements in both movement and comfort.

Thanks, Michelle for helping me

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Dario is one of the most pleasant…

Dario is one of the most pleasant people that I have ever met. He is very positive and kind and has a good memory for things that I have mentioned along the way. He is also very caring and understanding. It feels a privilege to have met him.

October 23, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you for the lovely review, Patricia. Dario is an asset to our business and devotes himself to assisting clients in his caring and professional manner. Thank you again, we really appreciate it.

Rated 5 out of 5 stars

We were very happy with all the…service provided

We were very happy with all the information provided.Micheal has been very helpful with setting our chair up. Now we are looking at a bed

October 21, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Gail! We appreciate you taking the time to give us your lovely review. Please let either Michael or our Client Services Team (1800 777 042) know if you need anything at all in the future. Wishing you all the very best of health in the years ahead.

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