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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in managing pain, reducing stiffness, and improving circulation. Many users have found significant relief from various conditions, appreciating the therapeutic benefits and the overall quality and durability of the items. The staff is frequently commended for being friendly, informative, and supportive, providing excellent demonstrations and clear explanations of the products. However, some people were dissatisfied with the service, reporting issues with product faults and a lack of resolution for repairs or replacements. A few other people also felt that there was excessive sales pressure during demonstrations, leading to uncomfortable experiences.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction with the service and... See more

Quality

Users describe positive interactions with quality. Customers praise the product's quality, noting its... See more

User experience

People report positive experiences with the user experience. Many customers use the product daily, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Niagara Therapy for almost 30 years and being able to relax my muscles myself has been the only answer to back pain I had since I was 8 years old. Exercise on its own is not enough,... See more

Company replied

Rated 5 out of 5 stars

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s bec... See more

Rated 5 out of 5 stars

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonst... See more

Company replied

Rated 5 out of 5 stars

Usually I don't stop for a marketer for some reason it caught my eye, I met the lovely Maryanne & the rest is history. I have had my pad since Feb 2021 & use it every day. I have lymphoedema, breathin... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

At Niagara Medical Therapy, we are dedicated to enhancing the lives of Australians through our non-invasive therapeutic solutions. As a trusted leader in therapeutic medical equipment, our mission is to support people of all ages in managing pain, improving mobility, and assisting recovery, all from the comfort of their homes or care environments. Using its own Cycloid Vibration Therapy, Niagara Medical Therapy devices are designed to deliver gentle, rhythmic cycloidal massage therapy that stimulates circulation, reduces muscle tension, and helps manage a range of health conditions. Proudly serving Australians since 1969, Niagara devices have been successfully used by healthcare professionals, aged care providers, and individuals to create personalised therapy solutions that make a real difference. Whether it is supporting rehabilitation, aiding in pain management, or improving overall quality of life, Niagara Medical Therapy is committed to delivering proven, drug-free, and accessible care backed by decades of experience and clinical research.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Invaluable assistance

I really appreciated my Niagara heat pad on various occasions when I had a frozen shoulder. Using the pad reduced the pain and hastened the return of full mobility. I highly recommend it for people of all ages

October 1, 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you for sharing your experience with us. It is great to hear that you have received improvement from your frozen shoulder by using your Niagara Cyclopad. We look forward to you having many more years of great health and mobility ahead.

Rated 5 out of 5 stars

Last year I purchased a new Niagara pad…

Last year I purchased a new Niagara pad as my old one was having a few problems. Niagara personnel were very helpful and I am very happy with my new pad. Niagara had always come to the rescue when my old pad had problems.

October 31, 2024
Unprompted review
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Reply from Niagara Therapy

Thank you, Pat for your lovely feedback. We always appreciated hearing from our valued clients. Wishing you the very best of health in the future.

Rated 5 out of 5 stars

Reliable Australian company

This company has been in Australia and different countries the world for many years. They are honest reliable, helpful and friendly. I’ve had a bed for many years. Then I got the pad and now enjoy a chair. All my visitors want to sit in the chair complementing favourably on it.

March 7, 2025
Unprompted review
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Reply from Niagara Therapy

Thank you, Jen for giving us your wonderful review. We appreciate hearing how much you are enjoying your Niagara products over such a long time now.

Rated 5 out of 5 stars

great product

great product, result and service

March 19, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thanks Ben, we really appreciate your review. Wishing you all the very best health in the years ahead.

Rated 5 out of 5 stars

Wonderful service and amazing products

Wonderful service and amazing products.

I felt like I was part of a loving, caring family who watched out for and helped one another.

I have used Niagara products for many years, including when I broke my collar bone in 2003 and my wrist in 2022. The massage pad gave me much need pain relief.

Now I have a Niagara chair which I love to sit in every day to receive a whole body massage. I have no aches and pains and feel a fit, active and healthy 76 year old.

I highly recommend Niagara to anyone who wants pain relief and improved health and well being.

Rhonda Ohlson

March 21, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Rhonda for your lovely review! It means a lot and we really appreciate you taking the time to write. Wishing you all the very best of health in the years ahead.

Rated 5 out of 5 stars

I love my Niagara cycloid vibration pad - thank you!

I’ve been using the Niagara Cycloid Vibration Pad for over a year now, and I can confidently say it’s one of the best investments I’ve made for my health and wellbeing. Unlike other vibration devices, the pad’s cycloid motion technology delivers a deep yet gentle multidirectional vibration, which I love.

The Niagara pad has assisted me with pain relief and muscle relaxation by reducing muscular tension and stiffness. It has also alleviated pain from discomfort in my hand (RSI and carpel tunnel) and in my foot (a bunion). I also experience flareups due to sciatica and fibromyalgia. Within minutes of using the pad, I can feel the tension dissipating, leaving me feeling much more relaxed. One of the most positive outcomes has been a significant long-term improvement in reducing fluid, particularly in my legs.

Beyond its therapeutic benefits, the pad is quiet, easy to use and well-designed. I work from home and use it daily. It also has a ‘heat’ setting which is so calming when I feel tense and anxious. I rarely provide reviews, but the Niagara pad is hands down one of the most effective and well-engineered options that I have ever purchased. Highly recommended. A+++

March 21, 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Chloe, for taking the time to write such a thorough account of your experience with our therapy. We are so happy that you have found such improvement in what can be very painful conditions. Please reach out to us if you need anything at all. Wishing you all the very best and thank you again.

Rated 3 out of 5 stars

My elderly mother's bad experience

The original review of "1"concerned the details of my mother's negative experience with a representative. After speaking to someone at the main office, who investigated the situation in detail and was most apologetic (even sending flowers and a note of assurance to my mother), I have changed the overall average (to "3") because I am impressed with how quickly and kindly this was handled. The complaint was taken very seriously. On his assurance, I have every confidence that steps will be taken to improve how the marketers deal with potential customers, particularly those who are elderly and less equipped to deal with such situations.

August 23, 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Hi Catherine,

We are very sorry to hear that your Mother has had this experience. Our only aim as a Company is to help people feel better and we are also very concerned about what you have outlined.

We have now taken steps to remove your Mother from our contact list.

So we can get to the bottom of this and deal with the matter appropriately, can you please give our National Head Office a call on 1800 777 042 and speak to one of our Senior Managers.

Once again we apologise for any distress this has caused and look forward to hearing from you.

Regards
Niagara Client Care Team

Rated 1 out of 5 stars

This is a fraudulent scheme

This is a fraudulent scheme

1. they charge $12000 for a chair that costs no more than 500$ to build, the company has lead generators thay target elderly immobile folks in shopping centres and then send out a free demonstration to get their foot in the door and give the the person a massage, obviously they feel a bit better and then pressure them to purchase overpriced equipment which don't really work. But the they are stuck with $12000 boulder.

2. They claim to be "backed by research" if you look at their "research" it was done in the 40s and 50s and no modern research supports their claims. You know else which was backed by research in the 40s and 50s? lead in paint, asbestos in buildings.

3. They use testimonials, which is not allowed if they are a true medical device in Australia

4. They try everything to take down negative reviews like mine to limit negative exposure

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Niagara Therapy? Be VERY carefull!!

I am an 80 year old pensioner. The Super Sales tag team convinced me to buy the "CVT Thermo Travel pack" over priced at $4,125. I took it on time payment, 65 fortnightly payments at $65.87 and paid a $200 deposit. Delivery date was 27th July.
I used it as prescribed, in the hope that it would help alleviate the numbness in my feet and be beneficial for my joint replacements (both knees total reconstruction and total reverse shoulder reconstruction). Most disappointed with the result. In less than two weeks, the numb feeling in my feet had progressed to my knees, I lost all feeling in my feet and came very close to falling 6 times. In each case luckily, I had things to grab hold of and didn't go down. The pain in my reconstructed shoulder, (which persisted for about 3 months after the operation, then disappeared totally) returned with a vengeance. I phoned the leader of the sales tag team and got the brush off. I eventually got hold of the boss man and he agreed to take the unit back, but would NOT refund my $200 deposit. The time payment company did however, refund my first payment. My first call to the tag team leader was on 10th August, being day 10 of the 10 day cooling off period, but nothing happened. Additional phone calls were made and finally I spoke to the boss man.
Being an honest person, I returned the unit to Myaree, complete. In hindsight, maybe I should have kept back $200 worth, like the remote control unit and the battery pack, but my conscience wouldn't allow me to do so. I am now $200 poorer for a most unpleasant experience. so you elderly people out there, BEWARE!!

July 27, 2023
Unprompted review

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