Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
2 days training with Phil Barsanti Really enjoyed both days learning all about servicing and maintaining the NIBE product range. Phil delivered a great course, and enriched the training with h... See more
It is rare to meet a tradesman as diligent As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investi... See more
Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having chec... See more
Company details
Written by the company
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contact info
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, United Kingdom
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4.6
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engineer polite, efficient & helpful
Engineer was polite, efficient and explained everything that was done
July 30, 2025
Very efficient engineer
Very efficient engineer. Always on time , very personable and a delight to deal with.
August 12, 2025
Appointment needed to be rescheduled…
Appointment needed to be rescheduled but it was all sorted well.
Communication great as always.
Engineer text me evening before with arrival time which was appreciated.
Arrived on time and everything went fine.
August 12, 2025
A seamless service
A seamless service, from initial contact to schedule the annual service, through to the comprehensive engineers report.
August 6, 2025
The service engineer is knowledgeable…
The service engineer is extremely knowledgeable and helpful. He arrived when expected and carried out the service with no fuss or interruptions to me.
August 8, 2025
NIBE F370 Extract Air Heat Pump Service
Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the service in a timely manner. He was happy to discuss his work and any issues with the heat pump system. A full and detailed report was received by email within a day following the the service.
August 7, 2025
Very disappointed with the service
Very disappointed with the service. Hired NIBE to carry out a routine service on my boiler, but instead of leaving it in good working order, the boiler has not worked properly since. It was functioning before the visit, but now there are persistent issues, and I've had to call out another professional to fix the damage caused.
Tried to get in touch to resolve the matter, was told on the phone all ok and if they send engineer againi I have to pay extra for what ?. I expect a qualified engineer to leave things in better shape, not worse. I would not recommend this engineer based on my experience.
August 5, 2025
Reply from NIBE Energy Systems Ltd
Hello,
Thank you for taking the time to leave your review and share your concerns.
Following receipt of your feedback, we have reviewed your case in detail. You advised our Homeowner Care Team that you had noticed water running down into the spill cup following your service. In response, our team requested photographs from you and consulted with the engineer who attended your property to carry out the service.
The engineer confirmed that:
“The water in the catchment pot is a normal result of the recent service and is nothing to be concerned about.”
To provide further assurance, our Homeowner Care Team also discussed this with our Technical Team, who have confirmed that the catchment pot is specifically designed to collect water in this way. This is part of the system’s normal operation and does not indicate any fault.
If you have experienced any additional issues beyond this, these have not been reported to us, and we would be happy to investigate further if new information becomes available.
As part of our service visit, we complete a comprehensive 37-point inspection of your unit to ensure it is functioning correctly and to address any potential concerns ahead of the colder months. This is to help ensure the system is operating reliably and efficiently when you need it most.
Thank you again for bringing your observations to our attention. We remain committed to supporting you and your system, and we are here should you have any further questions or concerns.
Thank you for choosing NIBE.
NIBE UK Team
The engineer phoned before he arrived…
The engineer phoned before he arrived to give me a time and arrived then. He was polite and very friendly, as I struggle with health issues was very sympathetic to my needs. Top marks all around.
August 7, 2025
The engineer was very knowledgeable the Nibe system on…
The engineer was very knowledgeable on the system and explained very well the filter
August 4, 2025
Very helpful and nice workman
August 6, 2025
he has been coming to oversee the heat pump since it was installed.
confidence in the engineer
July 30, 2025
Annual service of NIBE heat pump
Proactive scheduling of engineers visit. Thorough inspection / service of NIBE unit
July 31, 2025
excellent service
July 30, 2025
Unprompted review
Prompt timing and clear explanation on…
Prompt timing and clear explanation on service details
July 30, 2025
The engineer was so professional …
The engineer was so professional and helpful with the repair. He also adjusted some of my settings (of which I was unaware) to make the system more efficient.
July 21, 2025
ASHP Training
I attended the ASHP training course at the Chesterfield site this week and found it to be an excellent experience. The trainer was first-class—highly knowledgeable and engaging throughout the day. The facilities were superb, and I gained valuable insights into the products, particularly around controls, servicing, and fault finding. I would highly recommend this course to others in the field.
July 23, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.