Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
2 days training with Phil Barsanti Really enjoyed both days learning all about servicing and maintaining the NIBE product range. Phil delivered a great course, and enriched the training with h... See more
It is rare to meet a tradesman as diligent As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investi... See more
Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having chec... See more
Company details
Written by the company
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contact info
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, United Kingdom
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4.6
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive and knowledgable…
Very responsive and knowledgable service people
September 17, 2025
Unprompted review
The engineer was excellent
The engineer was excellent. Very knowledgeable, efficient and friendly.
September 10, 2025
My recent much improved servicing experience in servicing my…
My recent experience in servicing my Nibe air exhaust heat pump was great. The engineer, Connor was knowledgeable and very helpful. The best I’ve had in 13 years of servicing the unit
September 15, 2025
Efficient service carried out on our…
Efficient service carried out on our air source heat pump, no faults found.
September 10, 2025
Working well.
September 8, 2025
Very efficient diagnosis of problem…
Very efficient diagnosis of problem with heat pump
September 5, 2025
I had a very knowledgeable engineer…
I had a very knowledgeable engineer who was very efficient and helpfull
September 8, 2025
Annual service
It is rare to meet a tradesman as diligent
As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investigation. I can’t speak highly enough of that engineer all the worries we had he took of us. Thank you.
September 8, 2025
Engineer was very polite and…
Engineer was very polite and knowledgable .Arrived on time and carried out service in a professional manor
September 9, 2025
Very professional Nibe service
Very professional Nibe service
Highly skilled expert servicing our heat pump
Very thorough service, changing filter, clean the essential parts, measuring everything and well recorded in the annual service report
September 9, 2025
Excellent service
August 29, 2025
Very thorough service carried out with…
Very thorough service carried out with exacting standards. This strengthens our decision that NIBE was the right Air Source Heat Pump choice.
August 27, 2025
Good service very pleasant engineer…
Good service very pleasant engineer excellent customer care.
August 27, 2025
great engineer, great service
The Technician who serviced my heat pump, Dal, is excellent. He has always been very consistent and solved small issues to do with the way things were wired that other external engineer could not
August 21, 2025
Expert Engineer
Having had my annual service on my Heat Pump recently I would like to convey my appreciation to engineer Connor for his wealth of knowledge and expertise. He is an asset to the company.
August 19, 2025
Very polite and knowledgeable engineer
Very polite and knowledgeable engineer. Answered all my questions and offered more information to ensure I knew all I needed to to keep the system running. Very pleased.
August 26, 2025
Very efficient Engineer.Very pleasant…
Very efficient Engineer.Very pleasant and helpful.
September 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.