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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Visitors frequently encountered extremely long queues and severe delays at passport control and security checkpoints located throughout the busy terminals. Many passengers also described unacceptable behavior from ground personnel, frequently characterizing workers as rude, unhelpful, and unnecessarily aggressive. Conversely, a small portion of people felt that certain terminal areas offered much better experiences overall. Travelers genuinely appreciated clean airport facilities, efficient local transportation connections into town, and occasional polite staff members who provided helpful assistance. Some visitors also noted that specific sections feature surprisingly good dining options and pleasant spaces to relax.

What people talk about most

Staff

Customers consistently note negative experiences with staff, describing them as extremely rude, arrogant, and... See more

Location

Customers consistently report severe disappointment regarding the location and airport experience. Reviewers... See more

Service

Consumers find service to be negative, consistently reporting an extremely disappointing and poorly organised... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently pointing out a complete lack of... See more

Facilities

Reviewers express mixed feelings about the facilities, reporting both positive and frustrating experiences.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Only 2 people checking in and taking bag drops. Our guy was rude, including to the people in front of us. Security gate wasnt much better. Could do with some interpersonal training considering the... See more

Rated 1 out of 5 stars

Worst experience at the security check! Not just one rude policeman, but two. Their behaviour was very rude, arogant, and humilitating. They threatened me that they would lock me up in a special room... See more

Rated 1 out of 5 stars

Awful facilities. Been improved apparently so very shiny and lots of bright shops selling overpriced items. Food choice is repetitive to say the least and doesn’t reflect the multinational requirement... See more

Rated 1 out of 5 stars

Even though I loved Nice, I don't think I'd come back here due the airport being so atrocious. Ancient security machines, comically rude staff, terrible 'food' options, laughable prices (as all airp... See more


Company details

  1. Transportation Service
  2. Taxi Service

Information provided by various external sources

Provides an online departures and arrivals service, details of public transport to and from the terminals, cargo and employment information.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

139 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(139)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This was terrible.

This was appauling. Ive aged 30 years waiting in this pissing line. Not only have I been overtaken by a brainless child that locked himself in a toilet but I have moved 4 metres in the last 40 minutes. Worst border control i’ve ever been through, would appreciate rescue.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

This is a joke

This is a joke. The busiest time of a year Christmas and we are here waiting for theirs horrid NEW control system whatever
Kids are crying no air con hundreds of people stuck waiting for 3 passport control officers.
It's a joke. Why they not controlling illegals like that ???

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking airport

Shocking airport. Rude staff, disgraceful customer service, hideous business class lounge where staff are handling food with their bare hands. Absolute joke, I urge people to be wary of the ‘business class’ experience from this airport. Terminal 2 may be better but terminal 1 is dirty and awful.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

we were all (students and me)…

we were all (students and me) absolutely satisfied with our accommodation, meals and me as a teacher - with the time host families spent talking to them.
Personally, my host family, Tom and Izabel Fitzimons together with their children were really kind to me, generous to my wish go for a run and have dinner afterwards. I am thankful for their willingness to share the evenings with me and talking about any topic that came up. The meals were always great and the room was nice, tidy, cosy.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL MEANY HEADS

If I could rate this security a 0 I would. Meanest staff ever who clearly hasn’t gotten laid because why else are you this rude to others. I got YELLED at and wasn’t even allowed to touch my own bag. Not one to judge but these people were also not lookers to be yelling at a young woman. Took away my sardines that I purchased for my family bc they “weren’t allowed” mind you all three of my friends brought their sardines through. Also no explanation whatsoever as to why I couldn’t bring it. As I was crying because a grown man was rummaging through my belongings not letting me touch my own bag he proceeds to say “no need to cry”. Rude security. Awful help. No sympathy. Bye Nice 💝.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Awful facilities

Awful facilities. Been improved apparently so very shiny and lots of bright shops selling overpriced items. Food choice is repetitive to say the least and doesn’t reflect the multinational requirements of an airport. Quality of the food was poor and expensive (impossible to find a roll that wasn’t hard or stale). People flying to UK are now herded into a second rate part of terminal 2 with no return - don’t go through until you have to it is awful!!!!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

The slowest airport ever seen

The slowest airport ever seen, there are 8 gates/porta everywhere you go but only one works. Also the employees kinda don’t give a shit while seeing that the line it’s a mess and the flight most likely will get delayed. It’s crazy that this happens in France haha scamming tourists. Tram ticket in terminal 2 costs 10€ but if you hop on the next station Grand Arena you pay 1.7€ for the same ticket :$$$$$

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use any of their services/ mind the ATM machines. They really think tourists are stupid 💩

Bad Wifi, automatic passport gate absolutely useless ( half working or not in use) overpriced shops, Nice airport card club is so awkward to use💩 not even connected to your boarding pass. Jamie Oliver restaurant is so bad…. The staff is definitely not interested being there! The ATM machines are a rip off. Nothing screams good concerned Customer service 🤦🏻🤷🏻‍♂️💩💩

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst airport EVER …warning .

Worst airport EVER …warning .. queuing for baggage drop 1 hour … just one member of staff . Then so slow through security & passports … no time to go to the toilet or buy any refreshments .. staff rude & without urgency. Flight now delayed because of the staff inadequacies at Nice airport . It is always the same at all points of the year . Purely the airport to blame . Shocking .

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customs at Côte d'Azur!

As much as I love Côte d'Azur and was super happy during my entire holiday, at the airport customs my happiness faded away and I literally left with tears. The gentleman at the customs was unpleasant and even though my tax refund was accepted by the PABLO MACHINE, he said that he is going to cancel it... His colleague next to him wasn't unpleasant as that guy! He wasn't asking for the proof of anything! How can you purchase goods, giving your passport and going through all the process and at the customs they won't give you the tax return! It was absolute disgraceful and dishonest behaviour that made me cry and truly I felt cheated by the government of this beautiful country. I know one thing, God sees my honesty and my pain. So, I know that He is righteous and won't let anyone to take away anything that was righteously yours. Amen!

August 20, 2025
Unprompted review
Rated 2 out of 5 stars

The passeport control is a disaster

The passeport control is a disaster.
I fly in Nice airport very often and the signaling is terrible and the staff does not help, most of the time it makes the chaos even worse. No one is in the right lane because no one knows where to go…

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

One of the most disorganized airports

One of the most disorganized airports I've ever been to. Bag check was a 2 1/4 hour line, followed by electronic passport screening (no big deal) followed by another massive one hour line with hundreds of people that ran the length of the airport for border patrol/passport stamp. The gate area was packed shoulder to shoulder while we waited 40 minutes for a bus to take us to our plane. Upon getting on the bus we had to wait 15 minutes until the bus driver was found, then waited on the plane for another 45 minutes because they couldn't find someone to push us back from the gate. Once on the tarmac, we waited another hour because the traffic controllers were "overwhelmed" and couldn't get to us. The British Airways pilot was aggravated and told us that there was simply no excuse for the delay. All of us on the plane missed our London Heathrow connections and most were stuck in a hotel until the next day. To add to this farce, our luggage was lost. One might even suspect that the Nice Airport employees were deliberate in their lack of effort. But hey, at least we didn't crash or get food poisoning!

June 21, 2025
Unprompted review

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