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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Visitors frequently encountered extremely long queues and severe delays at passport control and security checkpoints located throughout the busy terminals. Many passengers also described unacceptable behavior from ground personnel, frequently characterizing workers as rude, unhelpful, and unnecessarily aggressive. Conversely, a small portion of people felt that certain terminal areas offered much better experiences overall. Travelers genuinely appreciated clean airport facilities, efficient local transportation connections into town, and occasional polite staff members who provided helpful assistance. Some visitors also noted that specific sections feature surprisingly good dining options and pleasant spaces to relax.

What people talk about most

Staff

Customers consistently note negative experiences with staff, describing them as extremely rude, arrogant, and... See more

Location

Customers consistently report severe disappointment regarding the location and airport experience. Reviewers... See more

Service

Consumers find service to be negative, consistently reporting an extremely disappointing and poorly organised... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently pointing out a complete lack of... See more

Facilities

Reviewers express mixed feelings about the facilities, reporting both positive and frustrating experiences.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Only 2 people checking in and taking bag drops. Our guy was rude, including to the people in front of us. Security gate wasnt much better. Could do with some interpersonal training considering the... See more

Rated 1 out of 5 stars

Worst experience at the security check! Not just one rude policeman, but two. Their behaviour was very rude, arogant, and humilitating. They threatened me that they would lock me up in a special room... See more

Rated 1 out of 5 stars

Awful facilities. Been improved apparently so very shiny and lots of bright shops selling overpriced items. Food choice is repetitive to say the least and doesn’t reflect the multinational requirement... See more

Rated 1 out of 5 stars

Even though I loved Nice, I don't think I'd come back here due the airport being so atrocious. Ancient security machines, comically rude staff, terrible 'food' options, laughable prices (as all airp... See more


Company details

  1. Transportation Service
  2. Taxi Service

Information provided by various external sources

Provides an online departures and arrivals service, details of public transport to and from the terminals, cargo and employment information.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

139 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(139)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Arrived in Nice after flying from Dubai

Arrived in Nice after flying from Durban to Dubai to Nice and all went well, (we even arrived ahead of schedule), until we went to collect our luggage 😵‍💫🤦‍♀️. What a joke- we travel a lot and we have NEVER had to wait this long. There’s constant announcements about arbitrary things but no explaination for why the luggage is taking so long. What a Welcome to Nice😡

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Diabolical airport

Diabolical airport - avoid if you can!! What rubbish service!!! Checked in online and had boarding pass - arrived at bag drop and was told they wouldn’t accept bag until 2hrs15 before flight!!! What is the point of checking in? Left standing until they opened up exactly 2hr15 before flight. No chairs available until you’d gone through , when they allow you through it then takes so long to get to gate where there are chairs - it was time to board!!! Rude staff seemed to take pleasure in keeping everyone waiting. Avoid at all costs. Do British Airways know how their passengers are being treated?!!!

April 20, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing Accessibility Experience

I recently traveled and faced significant challenges due to inadequate accessibility support at Nice Airport. While waiting with my family in the priority lane of EasyJet, we encountered a lady in a wheelchair who was struggling to get assistance. Unfortunately, a family without visible disabilities was placed between her and her husband at the check-in, and it was clear that the priority lane was largely ignored.

After that, as we were at the security, someone cut in front of me with her boxes, separating me from my family. Thankfully, a security agent noticed and allowed me to pass. I had to point out my disability and explain that I couldn’t manage the boxes on my own, and the agent helped me with that.

Once we located our gate, we found it had changed, requiring us to walk to the other side of the terminal, which was quite challenging for me. The disabled bathroom facilities were also concerning, lacking a seat cover and an emergency call button, which made me feel insecure.

I was hoping for priority boarding once at our gate, as announced on the speaker, but that assistance was not provided. Overall, my travel experience was far from satisfactory, and I hope there will be improvements made for better support for disabled passengers in the future.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience at Nice…

Disappointing Experience at Nice Airport - France, T2, 20.04.2025.

As someone who has been traveling for years, I’ve never had such an uncomfortable experience as I did today with a woman from the security check. When I passed through the scanner, it started buzzing. That’s when I saw a strange sparkle in her eyes, like she had finally found an excuse to show her authority.
She told me to go back and forth through the metal detector multiple times, but it kept buzzing. I told her (in English) that I don't speak or understand French, and she replied (in English!) that she doesn't speak English either.
I tried explaining that the buzzing might be caused by my bra, but she insisted again, more walking through, turning around, and even patting me down.
I told her I understood she was doing her job, but I was exhausted as it was 4 AM, and couldn’t understand her instructions, especially since she was visibly annoyed that I wasn't reacting quickly enough. At one point, I even said, “If you want, I can just take off my bra and show you,” because it seriously felt like I was the only woman wearing one, based on how I was being treated.

This whole circus lasted long enough to draw the attention of other travelers and leaving my 10-year-old son to gather my belongings and documents from the trays, after passing through security.

This experience left me feeling humiliated and singled out. Security is important, of course, but so is treating passengers with basic respect and empathy.

It seems quite surprising that at Nice Airport, some staff members are unable to communicate essential job-related instructions in English, especially given the international context.

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

T1. Airport became house of homeless people

Wow... First time in my life I was forced wait my flight in Nice airport in the night. Terminal 1...Salon of expectation is full of homeless people - bad smell, dirty clothes, loud scream or loud cough (I hope not with tuberculosis and rest dangerous infections), these people bring their big bags with dirty clothes and wheelbarrows with garbage full of infections. All chairs are occupated by this intelligence. Normal people sit on the floor, walking as zombies because not possible to be between such bad smelling dangerous mass. Where is police? Why these people don't stay
in churches or special places? From what times airports became night houses for such marginal? Normal people stopped to have respect in society?

February 27, 2025
Unprompted review
Rated 2 out of 5 stars

A bit crazy..

A bit crazy... needs to be checked!
Many things are different and I got lucky and cancelled the trip.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

No toilet seats in female toilets at…

No toilet seats in female toilets at arrival of Nice airport. 😱😱😱 How do we pee & poo in France???? Worst than any third world airports of Africa & Asia. 😱😱😱

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Park Your Car At The Airport

Do not park your car at the airport!!!! THEY ARE THIEVES! We made a reservation with the Aeroport Nice Cote D'Azur, and the night before we were to fly out, there was a major storm in the South of France. It completely knocked out our power and in the morning we found we could not open our garage to drive to the airport. We had to call for an Uber to take us to the airport, and on the way to there, I contacted the Airport Customer Service and informed them of the emergency with our cars, and asked them to cancel our reservation. They canceled my reservation and refused to refund my money. Now I will stick to using a private car service to take my family to the airport to avoid using this disgusting, heartless company who takes advantage of people during emergencies. Also, the parking is SO EXPENSIVE here, through this experience I have learned it's actually cheaper to take a private car to and from the airport.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

I was left stranded at the airport…

I was left stranded at the airport with no customer service to help me. The ground staff were insolent and literally kept me off my flight out of some sense of altruism. When they left me all alone (I am 76) they walked away gloating over their "victory" over a bad traveller. I had to pay 650 euros with a 4 am check in to get back to Belgrade. It was the most humiliating experience of my life. And there was a recording that played constantly exhorting people to be nice to the ground staff!!! It was the other way around, they were absolutely awful.

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

No common sense at this airport…

No common sense at this airport…
Mega rude & unhappy staff at the boarding gates. Absolutely has no idea how to take care of simple thing like to change the ticket or where to find customer service phone number… need to google 🤦‍♀️🤦‍♀️
My flight badly delayed today ( easyjet at 16.40) and other flight( 17.30), what supposed to leave after our flight, was leaving 2 hours earlier. I asked to change my ticket to the first flight and They had no idea how to do this🤦‍♀️🤦‍♀️
And this is customer service…
Please France, educate your people, give them training at the jobs they apply for.
Funny thing is, that living here for longer and getting in situations like this, makes me feel sorry for them, because behind this big arrogance & rudeness, it’s clearly zero education & culture.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Trapped in hell

Huge queues, poor facilities (everything closes early). Bad air con, grubby toilets.
Over priced everything.
The best part is when the plane takes off.

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

T2 Nice Airpofy

T2. Uk flights always go through B gates and hence a passport check. This facility is always understaffed for the required throughput. They seem to draw a perverse enjoyment from watching the non schengen area passport holders get stressed about missing their flight. Captain delayed our flight today in order get all checked bag passengers on. Took an hour to get through. And management simply do not care. Hate Nice airport passport control system

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Nice airport was crowdy and unorganized

Nice airport was very crowdy, too small for that large amount of people. The staff at security control were very rude for no reason at all. Moreover, the staff had mixed up Sweden and
Switzerland so we had to change gate and it was poorly information about this. The bathrooms were crowdy as well.

June 21, 2024
Unprompted review

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