Nifeislife.com Reviews 

Amazing product and customer
thank s

Decent quality products - Terrible customer service and delivery - Prices too high

I placed an order on Wednesday and received confirmation it would be delivered on Thursday.
Nothing was delivered on Thursday and no communication was received, so I started calling customer service - no reply.
Finally, on Saturday afternoon I receive an email that blames the missed delivery on a system error - my order will now be delivered on Tuesday.
On Monday the payment goes through minus one of the items, which was available at the time of my order, but is not anymore.

I ask for a refund, just for the delivery cost (about 10% of the order value) as I recognize the mitigating factor of the "system glitch".
I also ask whether my order would be picked out fresh on Tuesday or whether my Thursday order is just sitting around waiting to be delivered (I ordered fresh products).

The reply? "There was a system error, your order is being sent out as a priority."

Pretty poor

Tasty products and good offers sometimes
☆☆☆☆☆5

Very happy with service from Nifeislife. One of the very few places I can get Sorrento lemons (in season of course) to make my lemon sorbet. The other produce in my order is top quality. Delivery charges are very reasonable and delivery times, specially in the current situation, are reasonable.

Excellent products delivered on time every time. Just received our second delivery of top quality Italian products. Takes a while given current restrictions but you know this when ordering, friendly email and text delivery reminders and food arrives on top condition. Looking forward to delivery number 3,4,5.....

DONT USE DONT USE DONT USE
I have tase this company a couple of times stuff like cheese and hams arepacked well ordered some flour just as the isolation started and I asked them to replace it they just fefunded me the second order I waited 6 weeks for when it arrived the fruit was un edible bananas were black and squashed told them about it ive heard nothing back I also asked if I could add a couple of buts that they didn't have first time round they said make a new order it was two weeks before they were delivering don't use this company they don't care about there customers

Very good service.
Food accurately packed and chilled.
Good quality fresh vegetables and fruit.
Nice bresaola and freshly grated Parmesan cheese.
One missing item, but was notified in advance.
Very happy.

Very poor customer service, I made an order on the 22nd of March for a delivery on the 9th of April.
Order still shown as "pending" on the 9th April morning, impossible to contact there over the phone so sent an e-mail asking about status of my order.
They replied saying that it would have been delivered in the evening between 20:30-22:00.
The order arrived at 20:30 sharp and with the key item (rack of lamb) missing as "out of stock".....
So very bad planning and organisation and terrible customer management.
Never ever I will order from them.

Great service and quick delivery, would recommend their service.

Excellent Italian food and specialties. I particularly liked their fresh food such as aubergine parmigiana, lasagne and ragù alla bolognese.

Super fast delivery and delicious Italian food! I was missing home and Nife is life helped me getting the Italian flavours in my pantry again. Customer service is also very nice and they offer a lot of discounts. Highly recommended.

good quality of food, but absolutely bad organization and customer service!, two delivery done... one arrived two days later, another one with wrong items. trying to call since 08:00 am, 21 calls.. nobody answer!!

Great service and high quality Italian food, delivered smoothly in South London.
Really Enjoyable.

They make you pay twice, and then ensure that the refund of money is going through, however it takes more than 2 weeks for them to sort it out. Horrible customer service. Said by an Italian loyal customer

Very bad experience. I placed my order, paid, received my invoice of payment. 4 days later, convinced that i was going to get my order, i discover that my order hasn’t even been sent yet. After many emails, the company is claiming that i did not pay, although i showed a proof of my payment. Terrible customer service, and terrible service.

I placed an order online. I received an email confirming everything was in stock, and another email later on with delivery times(all items still in stock). Yet my order arrived incomplete, with the most important ingredient missing(wild chicory).
There was no communication what so ever to indicate there would be missing items, apart from the delivery note inside the parcel!
I would have cancelled the order had I known the items weren't in stock, but they neglected to tell me as they probably wanted not to lose the total order value.
This is very bad business practice, sneaky and underhand. I was duped, they were not honest. This company do not answer their phones. This company do not offer to send out the missing items separately. Very bad service, feel like I've been ripped off. Avoid.

Nice quality products and efficient dispatch. But their accounts department queried our payment even though we had paid in full (this was some months ago) and although we sorted it out we felt that they were rather disorganised.

I have ordered buffalo Mozzarella 500 g.
Convinced I would have received a 500 g Mozzarella, instead I have received a pack of small buffalo Mozzarelle same brand and quality of a Tesco or Sainsbury's supermarket.
Just tasteless as that.
I have ordered porchetta di Ariccia.
Doubt it is from Ariccia, I have lived most of my life near Frascati (and Ariccia), and been there eating porchetta several hundreds times, I have never seen it sliced as thin as mortadella and flavour don't match at all.
Really disappointed.

2stars being kind because some of the products are not available..they let you order then some products never arrive and they are still adverted online as available! Mah.